1. RISA HILL 2201 Dewey Dr. Arlington, Texas 76018 (678) 651-
4910
Hillr06@gmail.com www.linkedin.com/in/rhillmbahr
HR GENERALIST
A driven and proactive HR professional who builds strong business relationships at all organizational
levels by identifying needs and root causes, providing alternatives, and implementing integrative
solutions.
KEY FUNCTIONAL AREAS OF EXPERIENCE
○ Actively participates and demonstrates leadership as a member of the HR team in
contributing strategic ideas and follows through on ideas that benefit the corporate,
as well as the remote locations.
○ Provides quality support and initiatives to further overall business goals and
objectives.
○ Administers policies and staff training related to aspects of human resources
activity at both the corporate site and the multi-state service centers.
○ Initiates proactive hr and employee relations solutions to address employee
performance issues while empowering, motivating, and inspiring the employee to
improve and achieve top performance. Works to maintain a neutral balance between
employee and employer.
○ Partners with first line supervisors and operations managers to identify, recruit and
select candidates to fill open requisitions in accordance with EEO, ADA and other
areas of employment law and compliance .
PROFESSIONAL EXPERIENCE
INFOCISION MANAGEMENT CORPORATION, Akron, Ohio 01/2012 – 05/2013
30-year leader in the call center industry, with over 4,400 employees throughout the North Region of the
US and also in Canada.
HR Analyst Generalist
Supports diversified corporate HR programs, such as performance management, staff training,
collaborating with other departments to provide business solutions, and employee relations.
○ Reviews and updates employee handbooks, policies and procedures, and HR processes for
ensuring consistent compliance and proactive solutions to root causes of employee/work
environment deficiencies.
○ Maintains a visible presence in the work areas to be thoroughly familiar with situations and
problems that need to be discussed and provides solutions.
○ Analyzes and organizes complex information with broad direction.
○ Maintains knowledge of legal requirements and government reporting regulations affecting human
resources functions and ensures policies, procedures and reporting are in compliance across our
multi-state site locations through constant research and training.
EMERALD RESOURCE GROUP, Broadview Heights, Ohio 07/2011 – 12/2011
20- year professional staffing and solutions firm that provides staffing services for some of Fortune 500s
best companies in the Northeast Ohio region and Raleigh/Durham, NC areas.
HR Business Coordinator (Contractor)
Provided benefits administrative services to 4,000 plus employees during a six-month contract period.
○ Participant in Oracle v11i HR software module implementation, and met daily operation
responsibilities and business needs.
2. RISA HILL PAGE 2
SNELLING STAFFING SERVICES, Atlanta, Georgia 02/2011- 07/2011
Staffing industry firm which serves more than 5,000 clients, in 110 offices and franchises across the
country and in Puerto Rico.
HR Specialist (temp)
Initiated standard processes and procedures to perform hiring and orientation duties which resulted in
minimized delays in onboarding employees to their new assignments, and met daily hr and business
needs.
SUMMIT RACING EQUIPMENT, McDonough, Georgia 08/2010- 02/2011
Known as the world’s largest mail order automotive performance equipment company, with locations in
Tallmadge, Ohio, Sparks, Nevada, and McDonough, Georgia.
HR Generalist (temp)
Initiated standard processes and procedures to support acquisition and orientation of seasonal new hires
that minimized delays in onboarding employees to their departments. Also maintained a visible presence in
the work areas to be thoroughly familiar with situations and problems that need to be discussed and
provided solutions.
○ Developed and implemented a work-space redesign resulting in a centralized tracking system for
HR and employee data.
OTHER PROFESSIONAL EXPERIENCE
COBB CNA SCHOOL, Mableton, Georgia, 08/2009 – 07/2011, Consulting HR Specialist
(Contractor)
○ Oversaw organizational design and establishment of functional hr and operational areas to support
business growth and acquisition of new programs, career development of students, and training.
SOUTHERN CRESCENT PERSONNEL, Morrow, Georgia, 06/2008 –07/ 2009, HR Specialist
○ Maintained a visible presence in the work areas to be thoroughly familiar with situations and
problems that need to be discussed and provides solutions.
○ Established a standardized orientation process that minimized delays in onboarding employees to
their new assignments and employers. Conducted recruiting and various personnel duties.
BOYSTOWN OF GEORGIA, Decatur, Georgia, 05/2006 – 05/2008, HR Generalist
○ Met daily hr and business needs and responsibilities.
○ Maintained a visible presence in the work areas to be thoroughly familiar with situations and
problems that need to be discussed and provides solutions. Conducted recruiting and other duties.
US Army, Multiple Locations, 03/1990- 09/2001; 07/2005 – 01/2008, 42A- HR Specialist
○ Processed and interviewed soldiers to perform needs assessments for their deployment and
returning from active duty. Managed soldier’s data in military database system and confidential
records management. Awards included Army Achievement Medal, Army Accommodation Medal,
and Honor Guard Award.
EDUCATION
KELLER GRADUATE SCHOOL OF MANAGEMENT, Stockbridge, Georgia, M.B.A., Human Resources
Management, 10/2008
WICHITA STATE UNIVERSITY, Wichita, Kansas, B.A., Social Work, 08/2002
COMPUTER SKILLS
ADP, Oracle, KRONOS & PeopleSoft HR software system, and Microsoft Office Suite
