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By
B.Sreehari Theeratha
Personality & Consumer Behavior
Personality
 “Inner psychological characteristics that determine and reflect a
person’s response to his/her environment”
 Inner characteristics:
Specific qualities, attributes, traits, factors, mannerism
 Each person has different combination of these characteristics
 These influence product decisions
Nature of Personality
1) Reflects Individual Differences:
• People have different personalities
• The ones with common traits are
grouped as one for market
segmentation
2) Consistent and enduring:
• Same kind of response even after a period of time
3)Can change:
• Under major life events
Ex: Death of family members, great achievement
Freudian Theory
• Psychoanalytic theory:
- Unconscious needs are basis for personality and
motivation
Ex: Biological needs
- Cornerstone for modern psychology
Basis:
Patients’ recollection of early childhood experiences, analysis of their
dreams
3 interactive systems
• Id :
Physiological needs ex: thirst, hunger,
biological desire satisfaction without consent of the means
Ex: Boy stealing food from a store
• Superego:
Internal expression of society’s moral and ethical code of conduct
Ex: RGV movies ,twitter comments
• Ego:
Individual’s conscious control
Ex: When a person wants to harm someone, he cannot do that
because of sanction to criminal law in his area.
• Consumer researchers using Freud’s psychoanalytic theory see
consumer purchases as a reflection and extension of the consumer’s
own personality
Ex: The way of dressing, accessories etc.
Neo-Freudian Theories
Alfred Adler:
• Humans seek to attain rational goals, which he calls
‘style of life’
• Emphasis on individuals’ efforts to overcome
inferiority
Stack Sullivan:
• People continuously put effort to establish
significant and rewarding relationships
• Emphasis on individuals’ efforts to overcome
anxiety
Karen Horney’s CAD Theory
• Compliant:
Those who move towards others.
They want to be desired, loved, appreciated by others
• Aggressive:
Those move against others
They desire to excel and win admiration
• Detached:
Those move away from others
They desire independence, self-reliance, self-
sufficiency, freedom from obligations

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Personality and consumer behavior

  • 2.
  • 3. Personality  “Inner psychological characteristics that determine and reflect a person’s response to his/her environment”  Inner characteristics: Specific qualities, attributes, traits, factors, mannerism  Each person has different combination of these characteristics  These influence product decisions
  • 4. Nature of Personality 1) Reflects Individual Differences: • People have different personalities • The ones with common traits are grouped as one for market segmentation
  • 5. 2) Consistent and enduring: • Same kind of response even after a period of time
  • 6. 3)Can change: • Under major life events Ex: Death of family members, great achievement
  • 7. Freudian Theory • Psychoanalytic theory: - Unconscious needs are basis for personality and motivation Ex: Biological needs - Cornerstone for modern psychology Basis: Patients’ recollection of early childhood experiences, analysis of their dreams
  • 8. 3 interactive systems • Id : Physiological needs ex: thirst, hunger, biological desire satisfaction without consent of the means Ex: Boy stealing food from a store
  • 9. • Superego: Internal expression of society’s moral and ethical code of conduct Ex: RGV movies ,twitter comments
  • 10. • Ego: Individual’s conscious control Ex: When a person wants to harm someone, he cannot do that because of sanction to criminal law in his area.
  • 11.
  • 12. • Consumer researchers using Freud’s psychoanalytic theory see consumer purchases as a reflection and extension of the consumer’s own personality Ex: The way of dressing, accessories etc.
  • 13. Neo-Freudian Theories Alfred Adler: • Humans seek to attain rational goals, which he calls ‘style of life’ • Emphasis on individuals’ efforts to overcome inferiority Stack Sullivan: • People continuously put effort to establish significant and rewarding relationships • Emphasis on individuals’ efforts to overcome anxiety
  • 14.
  • 15.
  • 16.
  • 17. Karen Horney’s CAD Theory • Compliant: Those who move towards others. They want to be desired, loved, appreciated by others • Aggressive: Those move against others They desire to excel and win admiration • Detached: Those move away from others They desire independence, self-reliance, self- sufficiency, freedom from obligations