This is for all public and private sector employeed

1. WHY WORK PLACE ETHICS
IS IMPORTANT
1
Prepared By :
Lt Col Nalin Herath

2. OBJECTIVE
To acquaint the audience in following
aspects:
 Attitude is everything
 What is Etiquette and why work place
Ethics are important
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3. The Iceberg
How much do you see of an
iceberg???
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4. The Iceberg
ONLY 10% OF
ANY ICEBERG
IS VISIBLE.
THE
REMAINING
90% IS
BELOW SEA
LEVEL.
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5. The Iceberg phenomena is also
applicable on human beings …
The Iceberg
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6. The Iceberg
SEA LEVEL
KNOWLEDGE
&
SKILLS
ATTITUDE
UNKNOWN
TO OTHERS
KNOWN
TO OTHERS
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7. IF YOU DO NOT KNOW HOW
IT IS DONE,
DO NOT MAKE THE FIRST
MOVE !!!
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8. A SMALL TRUTH TO MAKE LIFE
100%
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9. 10/7/2019 9

10. Hard Work
H+A+R+D+W+O+R+K
8+1+18+4+23+15+18+11 = 98%
Knowledge
K+N+O+W+L+E+D+G+E
11+14+15+23+12+5+4+7+5 = 96%
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11. Love
L+O+V+E
12+15+22+5 = 54%
Luck
L+U+C+K
12+21+3+11 = 47%
( don't most of us think this is the most important ??? )
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12. Then what makes 100% ?
Is it Money ? ...
M+O+N+E+Y
13+15+14+5+25 = 72%
Leadership ?
L+E+A+D+E+R+S+H+I+P
12+5+1+4+5+18+19+9+16 = 89%
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13. Every problem has a solution,
only if we perhaps change our
attitude.
To go to the top,
to that 100% ,
what we really need to go
further... a bit more...
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14. ATTITUDE
A+T+T+I+T+U+D+E
1+20+20+9+20+21+4+5 =
It is OUR ATTITUDE towards
Life and Work that makes OUR
Life 100% ! ! !
100
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15. Change Your Attitude …
And You Change Your Life ! ! !
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17. Now that you know the answer…
THE LEAST YOU CAN DO IS
TO SHARE THIS MESSAGE
WITH THOSE YOU CARE
WHAT WILL YOU DO ABOUT IT ?
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18. SOCIAL ETIQUETTE
FOR THE GENTEEL BEHAVOUR
“GENERAL”
18
GENERAL
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19. 1910/7/2019

20. “Etiquette are Conventional
Rules of Social Behavior or
Professional Conduct”
-Oxford
Dictionary-
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21. “Etiquette Could Convert a
Person in to Posh, Stylish and
High Standard Life Style”
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22. “Good Etiquette will Help One to
be an Outstanding Person
Amongst Others and to Survive
in Open Forum”
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23. AREAS OF ETIQUETTE….
• Hygienic Etiquette
• General Etiquette
• Attire (Dress Code)
• Traveling Etiquette
• Paying Compliments
• Introductions/Addressing
• In a Hotel
Cont…
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24. • Wining/Bar Etiquette
• Dining Etiquette
• Etiquette in Social Functions
• Wash Room Etiquette
• Sports Etiquette
• Social Dancing Etiquette
• Telephone Etiquette
• Etiquette in Office
Environment
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Cont…

25. WORK ETHICS: BEING A
PROFESSIONAL
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26. PROFESSIONALISM
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27. What Do We Mean When We
Say, "Act Like a Professional"?
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28.  Professionalism is not just a set of
appearances, neatness & good grooming,.
Nor is it just technical skill; many
technically skilled people are not really
professional.
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29.  Professionalism defined by who
you are (inner character), what you
do (behavior exhibited) and how
others perceive you (image
projected).
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30. TO BE A PROFESSIONAL NEEDS
A STRONG WORK ETHICS
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31. DEFINITION OF WORK
ETHICS
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32. Work ethics are a set of standards and rules
that are required by an individual for satisfactory
work performance.
Work ethics have two types:
 Personal (i.e. Sincerity, respect for the job,
regularity, punctuality, seriousness)
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cont…

33.  Specific to a work situation
Keeping certain information confidential
Maintaining cordial relation with clients
and agencies
Being prepared to take up new tasks
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cont…

34. NEED FOR WORK ETHICS
Work
Work
Place
Worker
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35. 10/7/2019 35

36. CHARACTERISTICS OF
WORK ETHICS
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37.  Attendance
 Character
 Team Work
 Appearance
 Attitude
 Productivity
 Organizational Skills
 Communication Skills
 Cooperation
 Respect
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38. ATTENDANCE
 Attendance often have a large impact on
individual and team success.
 Absenteeism can also profoundly impact
job performance and retention.
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39. HOW TO MAINTAIN GOOD
ATTENDANCE
 Make work a high priority Know your
schedule
 Make use of an alarm clock
 Get enough sleep
 Arrange your transportation
 Inform your supervisor of an absence
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40. CHARACTER
 Loyalty
 Honesty
 Trustworthiness
 Dependability
 Reliability
 Initiative
 Self-discipline
 Self-responsibility10/7/2019 40

41. TEAM WORK
 Respecting the rights of others
 Being a team worker,
 Being cooperative
 Being assertive
 Displaying a customer service attitude
 Seeking opportunities for continuous
learning
 Demonstrating mannerly behavior
 Respecting confidentiality10/7/2019 41

42. APPEARANCE
"A person makes their
first impression of
someone in three
seconds."
 Dress Appropriately
 Personal Hygiene
 Good Manners
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43. ATTITUDE
 Demonstrating a positive attitude
 Appearing self confident
 Having realistic expectations for self
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44. PRODUCTIVITY
 Following safety procedures
 Conserving materials
 Keeping the work area neat and clean
 Following directions
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45. ORGANIZATIONAL SKILLS
 Preparing for assignments at home
 Prioritize—what is most important?
 Set time tables—list what you have
achieved and what is still pending
 Spend time wisely
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46. COMMUNICATION SKILLS
 Verbal or nonverbal must be clear
 To the point
 Empathetic
 We must always treat others as we
would like others
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47. COOPERATION
 Developing good working relationships
 Following the chain of command
 Good at conflict management
 Being a good problem solver
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48. RESPECT
 Work to the best
of your ability
 Do what's asked
the first time
 Accept and
acknowledge
an individuals talents
and knowledge
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49. Etiquette Basics
ALWAYS SAY :
 PLEASE,
 THANK YOU,
 YOU’RE WELCOME, and
 I’M SORRY
 With each request – SAY PLEASE
 With each completion – SAY THANK YOU
 With each gratitude received – SAY YOU’RE WELCOME
 With each error - APOLOGIZE
It’s an attitude. Respect those around you and they will return
that respect.
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50. How can we develop our
personality and attitude ?
We can do this through :
 Self image and self reformation
 Education and hard work
 Discipline and organization
 Belief in goodness's and truth and
many more.
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