Session given at THINK2019 in san Fransisco on 14-2-2019: How do you get users to adapt to new ways of working, and which tools do you use for that? What do platforms like mail, instant messaging and social enterprise mean in our drive to get users to be more connected, and how can analytics help drive a “successful adoption”? This session shares analytical data and change management concepts to show how you can get users to leverage available collaboration tooling to more effect. See how to combine information from platforms like IBM Domino, Microsoft Exchange, IBM Connections and Skype for Business and even file storage to get a better grip on what's happening and how to focus—all to stimulate your users to become a better connected, more innovative and more knowledgeable workforce.

1. Taking a Social Analytics Look into Your
Collaboration Landscape to Drive Adoption
Femke Goedhart, Business Consultant
panagenda
Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart

2. Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart
Going through life explaining:
‘How Nerds Tick’ to users
& ‘How Users Quirk’ to nerds
@FemkeGoedhart

3. Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart
The
hype
is over But the principle is more alive than ever

4. JUST IN TIME
ECONOMYTask specialisation -> Outcome agility
Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart

5. MOBILITYCONNECTEDNESS
SKILLANALOG

6. SKILL
MOBILITYCONNECTEDNESS
DIGITAL

7. Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart
What are employers looking for in new employees?
1. Communication
2. Honesty
3. Technical skills
4. …
https://employmentnorth.com/top-10-qualities-and-skills-employers-are-looking-for/

8. Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart
AGILITY REQUIRES A NEW WAY OF THINKING,
WORKING AND COLLABORATING...
Social Enterprise

9. “But companies will only
reap the rewards when
change occurs at the
level of the individual
employee”
Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart

10. SO....
COLLABORATE!
Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart

11. FORMALITY /
RELATIONSHIP
Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart

12. PERSISTANCE
Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart

13. AD HOCONGOING
INFORMAL
FORMAL
Question
driven
Relation
driven
Content
driven
Conversation
driven

14. Question
driven
Relation
driven
Content
driven
Conversation
driven
AD HOC
FORMAL
GROUPCOLLABORATION
INDIVIDUALCOLLABORATION
ONGOING
INFORMAL
PHONE
FACE-TO-FACE
MAIL
GROUP CHAT
PERSISTANT CHAT
INSTANT MESSAGING
VIDEO CALLING
TEXT
COLLABORATION
PLATFORMS
FILE SHARING

15. Question
driven
Relation
driven
Content
driven
Conversation
driven
AD HOC
FORMAL
GROUPCOLLABORATION
INDIVIDUALCOLLABORATION
ONGOING
INFORMAL
PHONE
FACE-TO-FACE
MAIL
GROUP CHAT
PERSISTANT CHAT
INSTANT MESSAGING
VIDEO CALLING
TEXT
COLLABORATION
PLATFORMS
FILE SHARING

16. Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart
And what about...
Culture
Experience/knowledge levels
Hierarchy
Expectations/history
Global factors
Time
....
ADOPTION

17. Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart

18. WHAT ROLE CAN
ANALYTICS
PLAY?

19. CHARACTERISTICS
OF LONG TERM
STRUCTURAL
TRANSFORMATION:
Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart
https://www.strategy-business.com/article/rr00006?gko=643d0
SCALE
MAGNITUDE
DURATION
STRATEGIC IMPORTANCE

20. Insights
Direction
Prevention
Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart

21. Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart
AUDIENCE?

22. QUALITY OF SERVICE
Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart
PREVENTION
IMPACT ANALYSIS
JUSTIFICATION & COMPARISON
GOAL(S)?

23. RULES & REGULATIONS
Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart
CONSTRAINTS?
AVAILABILITYTECHNICAL

24. Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart
Quality of Service

25. Preventative analytics
Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart

26. DEMO
TIME
Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart

27. Think 2019 / February 14th, 2019 / © 2019 Femke Goedhart

34. THANK YOU
FEMKE GOEDHART
BUSSINESS CONSULTANT PANAGENDA
@FEMKEGOEDHART
+31 6 25400482
FEMKE.GOEDHART@PANAGENDA.COM