Presentation on importance of communication skills in business.

1. Importance of
communication skills in
Business
👉 Name: Faizan Javaid
Roll no: BCSM-S19-034
Section: 3-A

2. Communication
Communication can be defined as the process of understanding and
sharing meaning. To communicate well is to understand, and be
understood. This can be achieved in the following ways:
•Verbally - your voice
•Visually - e.g. images, graphs, maps, info graphics
•Non-verbally - e.g. body language, eye contact, gestures
•Written – e.g. books, websites, emails
Listening is an important part of communication
Active listening is a skill that can be acquired and developed with practice.
'Active listening' means, as its name suggests, actively listening.
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3. Methods of communication
Verbal Visual
Written.
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Non-
Verbal

4. Importance of communication skills!
1. Valued in the workplace.
2. In demand by businesses.
3. Helps your career progression.
4. Allows you to speak concisely.
5. Builds better rapport with customers.
6. Influences how you learn.
7. Enhances your professional image.
8. Other benefits of effective communication.
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5. Valued in work place.
1. Listening to others, showing interest in what they say.
2. Dealing with telephone conversations appropriately.
3. Encouraging interest, interaction from others in your team.
4. Expressing an opinion or asking a question clearly.
5. Being able to persuade others.
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1.

6. In demand by businesses
Skills potential employers seek:
✘ Communication (written and verbal).
✘ Organization.
✘ Teamwork.
✘ Critical thinking.
✘ Analytical skills.
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2.

7. Helps your career progression
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3.
✘ Experience.
✘ Interest.
✘ Values.
✘ Skills.
✘ Goals.

8. Allows you to speak concisely
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4.
✘ Use simple words instead of
difficult words.
For Examples:
Terminate…………………………………….End or Die.
Utilize……………………………………………..Use.
Ascertain…………………………………….Learn.
Initiate…………………………………………..Start.
Locate…………………………………………….Find.
Resides……………………………………………Lives.

9. Builds better rapport with customers
Building rapport with
customers is all about creating a
common bond of trust,
particularly over the phone. This
is so important to
providing good service and
increasing sales.
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5.

10. Influences how you learn.
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6.
People learn in a variety of ways but
there are three main factors
that influence the speed at which you
learn anything new:
1. aptitude (IQ).
2. prerequisite knowledge.
3. the quality of instruction.

11. Enhances your professional image
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7.
1. Keep Your Social Media Clean. What you
write on social media is a window
into your life. ...
2. Keep Your Personal Life Personal. ...
3. Create The Right Associations. ...
4. Be Positive. ...
5. Be Respectful. ...
6. Deliver On Your Promises. ...
7. Conclusions.

12. Other benefits of effective communication
✘ Stronger decision-making and problem-solving
✘ Upturn in productivity
✘ Convincing and compelling corporate materials
✘ Clearer, more streamlined workflow
✘ Sound business relationships
✘ Successful response ensured
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8.

13. thanks!
Any questions?
@faizanjaved008
Email: faizan.javed034@gmail.com
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