Michael Mann Resume

1. Michael Mann
Network Administrator ∙ Tech Support Specialist
Summary of Qualifications
• Excellent foundation knowledge of Windows Server 2003 and Windows in a standalone
and domain environment.
• Certifications:
• A+ Certified.
• MCSA: Windows Server 2003, Windows XP/Vista, Active Directory, Configuring.
• MCTS: Windows Vista/7 (in progress).
• Experience in customer service, sales, and management roles
• Recognized by previous employers as a hard-working and punctual achiever with great
problem solving and communication skills.
Technical Skills
Windows Server 2003 - planning, deploying, configuring and maintaining AD infrastructure,
environment and objects. Windows client support and domain integration. DHCP, WINS,
IPSEC, TCP/IP, Computer Troubleshooting, RIPv2, network tools including Wireshark, and
network cabling.
Technical Experience
Network Administrator June 2010 – Present
Law Firm of Costello & Fera: Kansas City, MO
• Management of a Windows server 2003 environment, including: Active Directory,
DNS, DHCP, network security and backups.
• Solve client computer issues, including OS reinstalls, data recovery/backup and virus/
malware cleanup and password resets.
• Perform hardware repairs and software updates as needed.
Technical Support Specialist September 2010 – Present
H&R Block: Kansas City, MO
• Provide technical support to H&R Block employees and franchisees on a broad range
of topics ranging from office setup, network connectivity, VPN, software updates and
general computer troubleshooting.
Education and Technical Training
Network Administrator Program July2009 – December 2009
Centriq Training: Leawood, KS
• Installing and supporting Windows 7/Vista/XP/2003 in virtual environment.
• Installing, configuring, managing, and maintaining hardware.
• IP and IP Routing; IPSec; DHCP; Remote Access.

2. Michael Mann -2-
• Configuring Domain Name Resolution, Network Connectivity; Installing and
Deploying Windows Server 2003.
• AD; Domain Controllers; Sites and Replication; Domains and Forests.
• AD Group Policy; Managing Files; Backup; Managing Printers; File Servers.
• Monitoring Computers; Patch Management and Security; Certificate Services and
Server Virtualization.
• Designed, planned, and implemented a Windows XP/2003 Enterprise domain
structure for a corporation.
Soft Skills Training:
• Business Skills for the IT Professional: Customer Service, Conflict Resolution,
Problem Solving, Teamwork, Influence, and Communication Tactics, and Personal
Finance for I.T. Professionals.
Certifications:
• A+ Certified. MCSA: Windows Server 2003 AD, Windows XP/Vista Configuring;
MCTS: Windows 7 in progress.
Professional Experience
Network Administrator (details above) June 2010 - Present
Law Firm of Costello & Fera: Kansas City, MO
Technical Support Specialist (details above) September 2010 - Present
H&R Block: Kansas City, MO
Program Director June 2006 – January 2009
Entercom Communications: Mission, KS
• Managed programming department’s employees, budget and output.
• Responsible for all digital assets including HD, Broadcast, and Social Media initiative.
Operations Manager August 2004 – June 2006
Clear Channel Communications: East Texas region
• Managed staff of 30 in Clear Channel’s East Texas territory.
• Responsible for programming, production and promotion departments.
• Promoted within one year to manage larger operation in Ft. Myers, Florida.
Contact
913-207-9095 Michael Mann
Newsmike@yahoo.com 8006 W 129th Terrace
Overland Park, KS 66213
www.linkedin.com/in/mannkc