communication skills

2.  Venue : Dte Of Training, UTCS,
Karkardoma
 Date : 20/08/15 & 21/08/15

3.  Speakers
Nidhi Mehra
Dharmendra Arora
Pradeep Chaturvedi
Mahek Vaish
 Participants
Employees from Dte. Of AYUSH, Dte. Of Health Services,
ANMs, Staff nurses from Pant Hospital, Delhi Police

6.  … to interact with other people in order to maintain good
relations with them.
 … to maintain satisfactory relations with others with respect
to power, dominance and influence.
 … to be liked by others.

7.  Literarily the word ‘communication’ means ‘to connect’, to
share or exchange.
 According to the famous author, D.E. McFarland,
communication may be broadly defined as the process of
meaningful interaction among human beings. More
specifically, it is the process by which meanings are
perceived and understandings are reached among human
beings.

8. Shannon – Weaver Model
 Source
 Source of Noise
 Receiver
 Encoder
 Decoder
 Feedback

9. THOUGHT (can be a positive or a negative one)
ACTION
HABIT
CHARACTER
DESTINY

10. SENDER
Feedback Message
RECEIVER

11. Feedback is a return response of the receiver to the sender about the
message transmitted to him by the sender.
Feedback helps to keep communication open and free flowing.
Feedback is necessary to find out what effect our communication has
had on the receiver.

12.  Control
 Motivation
 Emotional Expression
 Information

13. VERBAL
 Clarity of the message
 Simplicity
 Pace i.e the rate of the speech
which must be between 125 –
160 words per minute
 Ex: informal conversations,
task- related exchanges, group
discussion, formal speeches
NON- VERBAL
 Visual
 Tone of speech
 Voice qualities
 Written
 Ex: facial expressions, body
languages, office design,
building architecture

14.  A – Attractiveness
 B – Brevity
 C - Clarity

15.  Distance
 Language and Cultural Differences
 Emotional State and Mental Limitations
 Poor Expressions , Fast Pace
 Misunderstanding and Misinterpretations
 Perceptions
 Poor listening skills
 Closed Mind
 Lack of Empathy
 Distractions
 Deceptive Tactics
 Information Load

16.  Hold your questions.
 Listen for ideas
 Resist distractions
 Keep your mind open

17. According to the famous philosopher Socrates, communication
Needs -
 T - Truth of the fact
 U – Usage
 G – Good or bad reaction

18.  Demonstrating respect
 Trust and be trustworthy
 Provide feedback
 Receive feedback with grace and dignity
 Show appreciation
 Use appropriate humour
 Overcome our fear or confrontation and conflict

19.  Ability to listen is as important as the ability to speak
 Often we react to others and not respond
 More elaborately, we always try to correct others (bitter
reaction) and not to connect to others (better response)

23.  As doctors we daily communicate with various people
around us commonly our patients, office staff in our Opds
and with our family members and neighbours at home.
Everyone of us find some tuning problem to connect to them
soothingly some point or the other. Such trainings help us to
realize fallacies from our behavioural part, how to handle
stress and nurture assertive attitude, to tackle some stubborn
persons who are hard to please and finally get together with
colleagues and seniors are always very pleasant moments of
life.
 Loads of applauses to our department for such training
concepts. Looking forward for more such programmes
ahead.

24. Thank you