The document discusses the importance of interpersonal skills in the healthcare field. It notes that healthcare workers interact with many different types of people each day. Good communication skills are essential to meet patients' diverse needs. The interviewee emphasizes the importance of honesty, accountability, listening skills, and managing emotions effectively. Working well with all kinds of people from various backgrounds is also critical in healthcare.

1. Interviewee: Laura Gates
By: Crystal Brunette
Interpersonal Relations SS140
9/17/10

2. The impact and role of interpersonal
relations in the health care industry is very
simple! You need to be good at working with
people no matter what type of people they are.
On an average day you will have at least 4
to 20 conversations with people of all different
races, sizes, ages, and personality when working
in health care profession.
In this profession it is very important that
you know how to deal with every type of person
as to make sure you are meet their needs
correctly and efficiently.

3. Question (Me) Answer (Laura Gates, LPN)
What is the most important interpersonal skill Good communication skills is the most important
someone needs to be successful in this field? because communication is one of the biggest
Why? parts of any medical professionals job.
What are three other important interpersonal I would say honesty is very important along with
skills necessary for success? accountability and knowledge of your duties.
Is it important to know how to work well with Yes I would say this is one of the biggest things
diverse people? Why? you need to know how to do well. I think this
because there are all kinds of people that we
help in the medical field and we need to know
how to accommodate all of them.
Is it important to have good listening skills? Yes good listening skills is good to have in any
occupation.
Is it difficult to control your emotions in the Yes, in the health care industry it is never a for
health care industry? sure thing sometimes you will deal with very
hard things.
If you could choose what qualities would your I think that good listening skills, accountability
co-workers have? for their actions, and reliability are the most
important qualities to have in co-workers.
Do you think working with people who all have I think it is bad because you want different
very similar personality traits is good or bad? views and perspectives on the things you are
Why? doing otherwise work would be dull.

5.  Personality concepts will be used everyday in
my upcoming profession. These skills will be
essential to make it in the medical
profession.
 Mindful listening will also play a huge part in
this career because you will need to listen to
all different types of patients tell you their
worries and problems everyday.
 It will also be crucial to my upcoming career
to know how to respond to my co-workers
and patients emotions.

6. My interview was very informational for me!
I find that Laura has a lot of great advice for me.
I learned that one of the biggest things potential
co-workers in future look for in their employees
or co-workers is accountability and reliability. If
you miss work in the medical field most of the
time the other health care professionals just
work short and this is not always good. It really
makes a difference to them that you take
responsibility for your actions as well. The
people I will be working with in the future are
very dependable people and expect everyone to
be the same way.

7. I have good communication skills. At
least this is what I’ve always been told. I am
a good listener and really in tune with others
emotions. These skills are crucial in being
able to communicate well with others.

8. Before my interview with Laura Gates I
was very familiar with the health care
profession because I have been working as a
Nursing Assistant at a Nursing home for 3
years.
I have always known that reliability is an
important part of working in the health care
profession. I don’t think people take the
time to realize who is really loosing when
they are unreliable.

9. It really surprised me when Laura told
me that she would rather work with all
different personality types to spice things up
at work. A lot of people would rather just
have things their own way and do things their
own way therefore they would rather work
with their own personality type.

10.  Always be on time and show up for work.
 Remember that the decisions and actions you
take are your responsibility.
 Care about your patients more then yourself.
 Make sure you are patient with others.
 Take the time to get to know your patients
and the people you work with.

11. I thought that this was a very good way
to teach me about the way people use
interpersonal relations in the health care
occupation.
I found it interesting to get someone else
input on what I was learning in class. I
thought the things Laura told me were a
interesting and important to be successful in
my upcoming career.

12. In conclusion to this presentation I hope
that you understand how I will use
interpersonal relations in my upcoming
career. This was a very good learning
experience for me and a lot of fun for me to
do.