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Importance of communication for hospital

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Importance of communication for hospital

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Importance of communication for hospital Part-1 or Healthcare communication. There are 6 stakeholders are there for a hospital. How it varied from one to another we have tried to figure out. The current slide is on nursing & their challenges for communication. Mostly 60% of the problems could be solve with the proper communication.

Importance of communication for hospital Part-1 or Healthcare communication. There are 6 stakeholders are there for a hospital. How it varied from one to another we have tried to figure out. The current slide is on nursing & their challenges for communication. Mostly 60% of the problems could be solve with the proper communication.

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Importance of communication for hospital

  1. 1. Importance of Communication for Hospital An overview of various communication channel in Hospital Part -1
  2. 2. What does a hospital do ?? • Delivers complex Web of human ailment related Services under one roof What makes it more complex ?? • Human Intervention • Congregation of people having different socio, cultural, economical background • Non standardization of services • Burst of Emotional expectation • Time is Life Hospital Ecosystem
  3. 3. Communication goals for a Hospital
  4. 4. Hospital Communication Nurse Patient Community / PR Communication with Referring physician Support Staff & Patient Communication Intra/Inter Hospital communication Physician Patient Stakeholders of Hospital Communication
  5. 5. Communication Challenges for Nurses Language Barrier Distraction Physical Proximity Varying Communication Style Workload Conflict Lack of Information verification Shift Change
  6. 6. Why do Nurses need a good communication skill?? Patient Satisfaction To initiate action To solve problem To interpret or explain To Exchange information
  7. 7. Essential Communication Skills for Nurses..
  8. 8. Non Verbal communication (Gesture & Posture)
  9. 9. Facial Expression
  10. 10. Funny facts on Tone & Voice The pitch & the distinctive tone might predict different meaning for different tone • “Oh” can mean • You Surprised me • I made a mistake • You are a pain in the neck • You made me so happy • I am bored • I am fascinated • I don’t understand
  11. 11. Body Language
  12. 12. Giving his opinions or ideas and is doing the talking. Listening rather than speaking.
  13. 13. Eye Contact • Most important non verbal communication tool • Eyes can say a lot without even uttering a word • It shows people are interested & their respect • Important to gauge other person’s response • Indicates Acknowledgement & respect
  14. 14. Active Listening When you talk, you are only repeating what you already know. But if you listen you may learn something new.
  15. 15. Treat them as a family : Expediency • Faster response • Guide them to solve their problem Communication • Get in touch with your patient regularly • Wish them on their special day • Listen properly & then respond Personalization • Understand more about the patient • Understand what they are looking for & arrange the services accordingly
  16. 16. Build Trust, make an impact Honesty Do what’s Right Effective communi cation Avoid Self Promotion Ready to offer help Gradual Process Express your feeling Admit Mistake When you make a commitment, you build hope. When you keep it, you build trust.
  17. 17. Show Compassion “A Kind gesture can reach a wound that only compassion can heal “ Sensitivity Sympathy Empathy Motivation/ Care Distress Tolerance Non Judgmental
  18. 18. Cultural Awareness
  19. 19. Patient Education • Video Presentation • Hands on Learning • Written Material • Cause & Effect Technique • Group Discussion • Discharge Instruction • Save & Record • Using Model • Question & Answer • Technology
  20. 20. Verbal Communication “French is a language that turn dirt in to romance” • Listen carefully with 100% attention • Eliminate Noise • Never undermine a person • Speak slowly & get your point clarified • Use right tone
  21. 21. Reference • https://businesspartnermagazine.com/tips-developing-deep-personal-relationships-with-customers/ • https://www.nursechoice.com/traveler-resources/10-essential-nurse-communication-skills-for-success/ • https://carrington.edu/blog/top-10-soft-skills-needed-health-care/ • https://patientengagementhit.com/features/effective-nurse-communication-skills-and-strategies • https://online.regiscollege.edu/blog/importance-communication-health-care/ • https://www.ausmed.com/cpd/guides/communication-skills • https://www.slideshare.net/NehalMehta2/communication-with-patients • https://www.slideshare.net/wicaksana/art-of-communication-for-hospital • https://blogs.aca-it.be/nonverbal-communication-tips-freelancers/ • https://www.slideshare.net/wicaksana/effective-communication-skills-9713637 Sl21 • https://www.nursebuff.com/patient-education/ • https://libguides.llu.edu/c.php?g=429395&p=2929607 • https://blog.hhs1.com/the-importance-of-communication-in-healthcare

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