Kaizen case study submitted by DEWA during 3rd Continual Improvement & Innovation Symposium organized by Dubai Quality Group's Continual Improvement Subgroup to celebrate World Quality Day 2011

1. Quality Month: November 2011 Kaizen No. Page No.:
KAIZEN REPORT
Company logo Company Name Department Section/Process
Dubai Electricity and Water Authority SCADA Networks Department General/ Network Security and User Support
Improvement Title: eFax (Electronic Fax)
System
Category: [ ] Quality improvement [ ] Health & Safety [ ] Environment [ ] Productivity [ ] Office processes [ ] Product design improvement [ ] Service improvement
Before Situation Root Cause Analysis Improvement Measures After Situation
The phenomenon observed in the The technology was not An Electronic Fax system has been Users now can send and receive faxes directly from the TMS
department was: known to the users and such introduced into existing infrastructure by (Tracking Management System)
- There was only manual/traditional system was not present integrating it with the Email server and
fax system operating. TMS (Tracking Management System)
- The outgoing faxes must be
scanned.
- The incoming faxes must be
printed.
- Only one fax can be sent at one
time.
- Fax machine cartridge and fax
paper overhead.
Benefits: Participation
Multiple faxes can be sent at one time and the eFax System schedules SCADA Networks Department,
the delivery accordingly. Distribution Operations Department,
Transmission Operations Department
For the faxes no scanning or printing is required thus saves cost.
Record of users who are sending faxes and to whom.
Standardization Horizontal Deployment Opportunities (Replication):
All other Departments in DEWA
The system should provide easy administration and configuration
options.
The system should be user friendly at the user end.
Single Point Lesson: Remark / Management Comments:
Company internal faxes shall be received electronically in the document
management system (TMS). Sign
Copy Distribution: Date of Starting: Date of Completion: Control No. (by DQG)
To Head of the Department June 2009 -

2. Declaration: We are submitting this Kaizen case voluntarily to DQG for participation in Kaizen Blitz competition. We are glad to authorize DQG to share this information with the Business
community at large to promote Continual Improvement and good practices. We confirm that the improvement has been initiated and completed during the Kaizen Blitz week.
Signed by Authorised signatory: Name: Ayesha Obaid Bin Yaroof Designation: Asst. Manager – NSS Date: 06/October/2011
Signed by Authorised signatory: Name: Aasef Iqbal Designation: Asst. Engineer – Networks Date: 06/October/2011