My first presentation at Nashville Salesforce Developers Users Group. Demoed a Salesforce1 mobile app for managing Remedyforce incidents with Chatter Publisher Actions, Visualforce / jQuery Mobile, Apex, Flows, Workflows. http://www.meetup.com/Nashville-Salesforce-Developer-User-Group/events/206618892/

1. Salesforce1 Mobile Experience
IT Remedyforce On Call
Nashville Salesforce Developers Users Group
Doug Ayers
10/2/2014

2. About Me
• Software Architect @ Fruit of the Loom, Inc.
• 2 years Salesforce Administration / Development
• 8 years Java Enterprise Web App
• @DouglasCAyers
• github.com/DouglasCAyers
• douglascayers.blogspot.com

3. Overview
• What is Remedyforce?
• What is our mission?
• Why Salesforce1?
• Demo
• Let’s see some code!

4. What is Remedyforce?
• IT Service Desk Management (e.g. Help Tickets, Change Requests)
• Native app to Salesforce Platform (e.g. custom objects, workflows)
• Developed by BMC Software and Salesforce
• http://www.salesforce.com/remedyforce/overview/

5. Our Mission
1. Notify IT Staff with mobile
push notification
2. When incident is assigned
3. Allow IT Staff to respond
to incident via mobile app

6. Demo

18. What just happened?
1. Incident record created
2. Workflow Rule fired a Trigger-Ready Flow
3. Flow posted Chatter message to primary on call for the incident’s queue
4. Salesforce1 pushed notification to user’s mobile app (no coding required!)
5. Use Visualforce Publisher Actions to update incident record

19. visualforce
apex