Overnight and weekend support can be a minefield for operations teams tasked with attempting to maintain system availability, especially when they must rely on laptop-based VPN access—where a delayed response can prove costly. With over 2 billion smartphone users worldwide, it’s perfectly reasonable for you to use the BYOD movement to your advantage and start managing your IT infrastructure from the palm of your hand. These slides show how Halcyon has modernized this crucial layer of support by introducing mobile applications for IBM i monitoring.

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How Enterprise Console helps you manage IBM i from anywhere
Mobile Apps
for IBM i Monitoring

2. Mobile IBM i Monitoring
• The Benefits of Mobile Apps
• Responding to Critical Messages in Seconds
• Getting Notifications Your Way on Your Device
• Escalation
• Q&A and Recap
Agenda

3. UP NEXT...
The Benefits of Mobile Apps

4. Mobile IBM i Monitoring
The Benefits of Mobile Apps

5. Mobile IBM i Monitoring
Halcyon Apps
Performance Analyzer

6. Mobile IBM i Monitoring
Halcyon Apps
Enterprise Console

7. Mobile IBM i Monitoring
Halcyon Apps
Enterprise Console

8. Mobile IBM i Monitoring
Halcyon Apps
Apple iTunes and Google Play Store

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Responding to Critical Messages in Seconds

10. Mobile IBM i Monitoring
Responding to Critical Messages
Enterprise Console App
• Second-level text
• Comment
• Close
• Acknowledge
• Reply

11. Mobile IBM i Monitoring
Responding to Critical Messages
Audit Trail

12. Mobile IBM i Monitoring
Responding to Critical Messages
Auto-Reply

13. Mobile IBM i Monitoring
Responding to Critical Messages
Command

14. Mobile IBM i Monitoring
Responding to Critical Messages
SMS

15. Mobile IBM i Monitoring
Responding to Critical Messages
Email

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Getting Notifications Your Way
on Your Device

17. Mobile IBM i Monitoring
Getting Notifications Your Way on Your Device
Halcyon Methods of Communication
• Reply
• Command
• Enterprise Console app
• SMS
• Phone call
• Email
• Pager

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Escalation

19. Mobile IBM i Monitoring
• Broadcast groups
– Logical groups of staff
• Rosters
– Repeating patterns of contacts
• Call schedules
– Repeating patterns of contacts within a day
• Escalation lists
– Repeating lists of contacts
– Mix and match all of the above
• Early wake-up call
• Call before alert
Escalation

20. UP NEXT...
Q&A and Recap

21. Mobile IBM i Monitoring
• The Benefits of Mobile Apps
• Responding to Critical Messages in Seconds
• Getting Notifications Your Way on Your Device
• Escalation
Q&A and Recap

22. UP NEXT...
About HelpSystems

23. Mobile IBM i Monitoring
Flexible IT Software Solutions
Our solutions help customers save time, money, and eliminate errors.
• Workload Automation
• Business Process
Automation
• Network Monitoring
• Message & Event
Monitoring
• Performance
Monitoring
• Data Backup
Management
• Remote Monitoring &
Management
• Enterprise Data
Access
• Executive Dashboards
& Reporting
• Mobile Data Access
• Data Warehousing
• Risk Assessment
• Anti-virus
• Security Event
Monitoring
• Identity & Access
Management
• Compliance Reporting
• Professional Security
Services
• Managed File Transfers
• Database Encryption
• Process & Workflow
Management
• Document & Image
Management
• Forms Management
• Electronic Forms
• Document Distribution
• Signature Capture

24. Mobile IBM i Monitoring

25. Mobile IBM i Monitoring
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