How to upsert records using Workbench. Learn about the Power of Upsert and External IDs in this presentation based on my blog post series: https://douglascayers.wordpress.com/2016/02/07/salesforce-power-of-upsert-and-external-ids-part-1/ https://douglascayers.wordpress.com/2016/02/07/salesforce-power-of-upsert-and-external-ids-part-2/

1. The Power of Upsert and External IDs
How To: Workbench
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CSV file of accounts to import

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https://workbench.developerforce.com

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Status is either
Created or Updated.
Review to confirm
upsert behavior.
Result is either
Success or Error.

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Accounts created or updated by upsert matching on external id field

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CSV file of contact records to import.
Rather than specify Salesforce account ids, specify their external ids.

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Status is either
Created or Updated.
Review to confirm
upsert behavior.
Result is either
Success or Error.

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Contacts created or updated by upsert matching on external id field