What is organizational culture Three levels of culture Brief explanation on DFCC bank Artifacts Physical structure/Layout V Colours v Symbols V Organizational language V Inter-relationship V Dress code a Slogans a Events a Celebrations a Conclusion a

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2.  What is organizational culture
 Three levels of culture
 Brief explanation on DFCC bank
 Artifacts
 Physical structure/Layout V
 Colours v
 Symbols V
 Organizational language V
 Inter-relationship V
 Dress code a
 Slogans a
 Events a
 Celebrations a
 Conclusion a
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3. A pattern of shared basic assumptions learned by a group
as it solved its problems of external adaptation and internal
integration
-Schein-
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4. ARTIFACTS & CREATIONS
VALUES
BASIC ASSUMPTIONS
Visible organizational structures and business
process
Strategies, goals, vision
Unconscious beliefs, perceptions , thoughts and
feelings-ultimate source of values and actions
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5. VISIBLE
LESS VISIBLE
Dress, language, Physical
structure, ceremonies
Customs,
assumptions, values
believes attitudes
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6.  Founded in 1955
 It is one of the oldest development bank in
Asia
 Presently operates 138 branches across
the country
 Over 1500 employees are worked
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7. Artifacts are the physical things that are found that
have particular symbolism for culture in
organization.
- Physical things
-
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8. Artifacts within DFCC Bank
- Physical structure/layout -Celebrations
- Events -Dress code
- Organizational language -Colours
- Inter relationship -Symbols
- Slogans
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9.  Manager has single cubicle
 All branches have open cashiers. Cashiers are depend on number of customers in relevant
branches.
 Every branch has separate sections for their main functions such as loan section, Pawning
section, recovery section, personal banking section
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10. Friendly working environment
They have direct relationship with
all levels of customers.
They provide their services to
their customers with the utmost
dedication & a friendly smile.
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11. Combination of Sri Lankan and western
languages are used.
Mostly they use English language within
the organization.
They communicate with their customers in
a friendly manner.
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12. They use red colour as their theme colour.
Their branches are decorated using red colour.
Customers can easily identify any DFCC bank because of
that unique colour
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14.  They have their own dress code like uniform.
 Front office members Ladies – Red colour sarees
Gents – Formal dresses
with red colour tie
 Back office members - Formal dresses
 Cleaning staff & Security staff - Uniforms
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15. Children's day celebrations
Christmas carols
 Felicitation party
Customer service week
New year celebrations
Award ceremony
Annual Employees day
Tourism Fest
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16. CSR Projects
People practice work shop
Tree planting campaign
Reliefs to flood victims
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18. In any organizational culture the things we can touch, see
& hear are called artifacts.
They distinguish the organization from those of others.
They provide uniqueness to the organization.
In DFCC bank we have identified such artifacts & they
are capable enough to distinguish the bank from those of
other banks & organizations.
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