1. DOMCHUNI D. GUTIZA
#57 Fontaine St. East Bajac-Bajac, Olongapo City
+63 917-442-1256
chunigutiza@gmail.com
CAREER OBJECTIVE
To belong in a company requiring competent, hardworking and efficient employee who is willing
to be a part and serve the company with dedication, honesty, estimable knowledge and skills
contributing to its rapid growth. And at the same time enhance my competency.
WORK EXPERIENCE
ANVAYA COVE BEACH AND NATURE CLUB
(Ayala Land Premier)
Department: Membership Department
PositionTitle: Telephone Operator & Gate Receptionist
Location: Mabayo Morong, Bataan
Duration: January 25, 2013 – April 19, 2015
 All calls for local and long distance call should be handled politely and efficiently, in
accordance with the performance objectives and quality standards of the club.
 Ensure that the communication of the club is well- maintained.
 Greet guest with a smile and answer their questions.
 Answer telephone calls and place outgoing calls promptly in accordance with established
procedures.
 Handle and promptly act on issue and complaints, with empathy and focus on members and
guest satisfaction.
 Maintain confidentiality regarding club information’s and club guest and the circumstances of
their stay.
 Be fully familiar with the names of all department heads and their respective local numbers
and know the responsibilities and activities of each department.
 Screening calls as requested, routes them to their proper recipient, taking and relaying
messages as needed.

2. EDUCTIONAL BACKGROUND
Tertiary
2009 - 2012 Lyceum of Subic Bay (Undergraduate)
Lot 73 Central Business District, Subic Bay Freeport Zone
Bachelor of Science in Accountancy
3rd Year College Degree
Secondary
2005 – 2009 Gerona Institute
Gerona, Tarlac
SEMINARS ATTENDED
 Customer Service Training
Basic Concepts, Communication Skills and Service Recovery
Anvaya Cove, Morong Bataan
March 5, 2014
 Region3 National Federation Junior Philippine Institute of Accountants 15th
Regional Mid- Year Convention
Theme: “Phenoms of excellence, burning fires of magnificence”
Fort Ilocandia Resort, Laoag City, Ilocos Norte
September 23-25, 2011
 Career Enhancement Program
Theme: Financial Institution: Philippine Firewall against Economic Crisis”
Audio Visual Room, Lyceum of Subic bay
March 28, 2011
 9th AME Regional Marketing Management Education Convention
Theme: “New Dimension of Marketing Communications”
Olongapo City Convention Center, Olongapo City
August 20, 2010
QUALIFICATIONS
ABILITIES
 Effectively communicate with people of all ages and cultures
 Good in interpersonal relationship
 Flexible and patient under pressure; ability to meet challenges in an ever- changing
environment
 Professional attitude essential to establishing rapport with upper clientele
 Hardworking, trustworthy and mature; exercise independent judgement appropriately
SYSTEM ABILITIES
 Computer literate specifically Microsoft word, Microsoft Excel, Microsoft PowerPoint

3. PERSONAL BACKGROUND
Age: 21
Date of Birth: August 08, 1993
Nationality: Filipino
Gender: Female
Height: 5`7
Weight: 54kg
Marital Status: Single
Father: Domingo Gutiza
Mother: Lorenza Daga
REFERENCES
MR. ULYSES MOJICA
Assistant Membership Manager
Anvaya Cove Beach and Nature Club
+63 917-899-8533
MS. JOVELITA CUBEROS
Human Resources Manager
Anvaya Cove Beach and Nature Club
+63 917 513- 5266
MR. BERNARD CUENCO
Asia-pro Cooperative Coordinator
+63 915-437-3676
I hereby warrant and represent that all the information I have stated here with or through
Correct to the best of my knowledge and belief.
DOMCHUNI D. GUTIZA