1. DAVID LOPEZ
98-17 Horace Harding Expwy #11B
Corona, NY 11368
Dlopez079@hotmail.com
Cell phone: 917-776-8955
SKILLS:
General:
Learns technical information quickly; Detail-oriented with excellent analytical and project-tracking skills; Able to coordinate
many tasks simultaneously; Team player interested in achieving overall department goals; Proven skills resolving problems
and tense situations; Willing to do whatever it takes to get the job done.
Customer Service: Highly perceptive, with proven ability to pinpoint problems, provide creative solutions, and follow
through to resolution in a timely and cost effective manner, exceptional communication and presentation skills. I am fluent in
Spanish.
Software: N-Able Network Monitoring Program (Network Operation Center), VMWare, VSphere Client Software, Windows
9x, XP, Vista, 7, Server 2003 & 2008, MS Exchange Server 2003 & 2007, MS Office Suite 2003 & 2007, Adobe CS2-CS4,
Norton Antivirus, Trend Micro Server-Client Software, AVG Antivirus, MS SharePoint, Mac OS/Mac OSx, Secure CRT,
Hardware: PC Desktops and Laptops; Routers; Hubs; PDAs; Maintenance Technician; Configuration & Troubleshooting.
Networking: Network topologies; OSI model; network protocols, sub-netting & gateways, T1/T3; WAN (Wide Area
Network) & LAN (Local Area Network), TCP/IP (Transmission Control Protocol/Internet Protocol), FTP (File Transfer
Protocol), VPN (Virtual Private Network); Configuring and troubleshooting client & server CPU; Storage and Back-up; Active
Directory, SNMP (Simple Network Management Protocol)
Security: Antivirus utilities, Remote Access
CERTIFICATIONS:
Microsoft Certified Professional
MCDST
• Exam #070-271 Supporting users and troubleshooting a Microsoft Windows Operating System
WORK EXPERIENCE:
Transbeam, New York, NY
Network Operation Analyst (04/10-Present)
• Provided daily reports for workload throughout the day
• Worked closely with carrier partners like Covad, Verizon, Sprint, etc. to determine resolutions
• Responsible for making sure that Internet Service was in stable condition for all clients.
• Worked with resellers and wholesalers closely to discover and resolve issues that clients may have.
• Assisted in managing a VOIP solution as well as analog calls for customers.
Precision IT, New York, NY
Overnight Network Operation Analyst/Help Desk Analyst (08/09-01/10)
• Provided Senior Engineers reports on network devices, network traffic, connectivity (uptime/downtime), asset
management and windows server event logs.
• Experience in the Disaster Recovery Environment using WMWare.
• Configured VPN tunnels and individual local user accounts in SonicWALL.
• Enabled SNMP with customized community strings on SonicWALL routers, Cisco switches, and Servers.
• Scanned network for devices and added them to the NOC.
• Monitored network devices and traffic for over 100 clients worldwide.
• Provided customer service and helpdesk assistance while handling the NOC.
• Worked closely with ISP vendors (Verizon, Broadview, etc.) to handle complex network issues.
• Supported 500+ users in a Windows environment with Microsoft Exchange Email.

2. DAVID LOPEZ
98-17 Horace Harding Expwy #11B
Corona, NY 11368
Dlopez079@hotmail.com
Cell phone: 917-776-8955
Help Desk Analyst/PC Maintenance Technician – Vibe Magazine (11/08-08/09)
• Configured Blackberry, Windows Mobile, Palm and Android devices for mobile use to either the Exchange Server or
the Blackberry Enterprise Server.
• Maintained an exceptionally high rate of customer satisfaction in internal business units through timely problem-
solving, personal attention to individual needs, and strong interpersonal skill
• Supported 60+ users in a Windows XP Pro environment with Microsoft Exchange Email
• Installed new workstations and printers on the network, install IP configuration to all HP printers
• Responsible for providing proper handling phone tickets for 60+ end users in a timely and efficient manner
• Managed server backups and sent out to Iron Mountain vendor for off-site storage.
• Was able to manage the entire working entire working environment with minimal assistance from Senior Engineer
• Provided Tier 1 and Tier 2 support as well as server support
Peak Consultants, New York, NY
Help Desk Operator (05/08-11/08)
• Disconnected and reconnected all windows computers for the CitiGroup Company.
• Installed all blackberries and other PDAs for several work stations
• Provided a neat wiring setup for all workstations that included a tower (CPU), mouse, keyboard, Bloomberg
keyboard, Reuters System, Multi-monitor station, PDA’s, and network cabling.
P. Wolfe Consultants, New York, NY
Project Manager (12/07-12/08)
• Handled all clients directly regarding their projects.
• Prepared reports for all projects for both the clients and the front office
• Managed employees and delegated duties accordingly
• Responsible for scanning and e-filing all projects
• Created and effective project routine that aided me to finish my projects in a timely manner
• Accountable for field work for the entire office in all five boroughs
Lydell NYC, New York, NY
Graphics/IT Manager (2/02 – 4/07)
• Operated and maintained all Xerox machinery, scanners, and digital cameras
• Supervised and trained the entire staff with new graphic programs (adobe) as well as Microsoft Office programs.
• Created and distributed catalogs via mail to various customers throughout the United States
• Served as a customer advocate and resolved conflicts arising from product dissatisfaction
• Scanned and took pictures of all jewelry items before fashion market week.
• Install and setup hard drives, NIC cards, RAM, printer devices, and CD-ROM drives
• Sync PDA’s using active sync
• Performed desktop maintenance on PC systems and peripherals.
• Responsible for purchasing proper computer software, computers and peripherals to carry out company needs in all
departments
• Performed system administration on Windows 2000 and 2003 network, performed tape-backups, support desktop issues
• In charge of upgrading all software and hardware throughout the entire office
EDUCATION:
New York Technical Institute, New York, NY
Certificate issued for the following courses.
• MCITP: Server Administrator (Server 2008)
• MCITP: Enterprise Messaging (Exchange 2010)
Katharine Gibbs School, New York, NY

3. DAVID LOPEZ
98-17 Horace Harding Expwy #11B
Corona, NY 11368
Dlopez079@hotmail.com
Cell phone: 917-776-8955
Associate Degree in Computer Networking Operations (May 2009)
GPA 3.33; Dean’s List 2 of 7 quarters; Honor’s List 3 of 7 quarters