Total quality management (TQM)

1. Total Quality Management

2. Total Quality Management (TQM)
Total quality management is a management
approach centered on quality based on the
participation of an organization people and aiming at
long term success.
TQM is a way of thinking about goals, organization,
processes and people to ensure that the right things
are done right for first time.

3. What TQM is not
TQM is not a system, a
tool or even a process.
Systems tool, and process
are employed to achive
the various principle of
TQM

4. Hictorical Review of Quality control
• In 1954, Joseph M. Juran taught Japanese mgt their
responsibility to achieve quality.
• In 1960, the first quality circle were formed and being to
apply by Japanese workers.
• 1970’s US manager were learning from Japan quality
implementation miracles.
• In 1980’s TQM principles and methods became popular.( also
in auto industry )

5. Why should a company adopt TQM ?
• Make an organization more competitive.
• Establish a new culture which will enable growth
and longevity.
• Provide a working environment in which
everyone can succeed.
• Reduce stress, wastage and friction.
• Build teams, partnership and co-operation.

6. Benefits of Quality
• Higher customer satisfaction.
• Reliable production/service.
• More productivity and profit.
• Less wastage cost.
• Improved process.
• More market share.
• Spread of Happiness & Prosperity.
• Better quality life of all.
• Bench marking.

7. Effects of poor quality.
• Low customer satisfaction.
• Low productivity, sales & profit.
• Low morale and workforce.
• More re-work, material & labor costs.
• High inspection costs.
• Delay in shipping.
• High repair costs.

8. Draw backs of TQM.
•Negatively affects motivation.
•Calls for organization change.
•Requires training.

9. Dhanush Nagaraj

10. Dhanush Nagaraj