1. DEBORAH WELLS
West Molesey, Surrey KT8 2NA
Mobile: 07939 560610
E-mail: deborahwells30@hotmail.com
I am an enthusiastic personwith a passionfor excellence in customer service. I have gained my
knowledge and experience in the financial, retail and wine production industries. I am now looking for
a suitable positionwith a reputable, and exciting employer
AREAS OF EXPERTISE
Administrative functions; Customer service;Communication skills; Client co-ordination; Up selling;
Sales orientated; Resolving problems;Organising; Call handling; IT skills
KEY SKILLS:
 Positive, confident and highly motivated personwith a high standard of personal presentatio n,
friendly personality, good sense of humour and ability to interact effectively with a diverse
range of people to senior business and professional level
 Able to quickly absorb and understand new practices and procedures,and readily adaptto a
changing work environment
 Good listener and clearcommunicator with the ability decipherrelevant/important information
and act upon it effectively, always achieving desired results
 Ability to remain calm and focused when under pressure
 Sound organisational skills
 Excellent all round customer service skills
EMPLOYMENT HISTORY – DETAILED:
September 2008 – May 2015
T reasury Wines Estates EMEA - Treasury Wines Estates is global wine making and distribution
company with a rich heritage and leading international portfolio of new world wines
Position: Supply Chain Customer Services Executive
As a Customer Services Executive, I worked closely with Sales, Marketing and Supply, I was
responsible for a range of tasks resulting in the delivered to invoiced product.
 First point of contact for a nominated group of customers, pro-actively developing
relationships, professionally and courteously handling all matters relating to order
management
 Processing Export orders to reconciling upon delivery for domestic and international markets
 Recognising service issues quickly and pro-actively taking appropriate actionto provide quick
resolutions e.g. fulfilment issues and shipping/delivery delays
 Forecasting production requirements in comparisonto current sales and stock levels
 Entering and maintaining product specifications on JDE system
 Liaison with warehouses and Fulfilment to resolve issues around stock availability,production
schedules and allocation of stock
 Preparation of sales, production and service level reports
 Liaison with freight and shipping companies
 Preparation of accurate export documentation

2.  Implementing supply chain initiatives re: lead times, load factors, delivery and order profiles,
improving overall customer services
 Chair weekly meetings with Finance and Sales Managers,to go through outstanding claims
and payments
 Meeting month-end deadlines for reporting
 Implementing agreed promotional activities.
 Key memberof TWE Social Committee, responsible for organising annual staff conferences,
Christmas Parties with European attendance and social /charity events
October 2010 – November 2012
Princess Alice Charity Shop – The Princess Alice Hospice is a local charity dedicated to providing free,
high-quality compassionate care and support for patients, their families and carers
Position: Shop Manager(Sundays)
Duties:
 Managing the running of the shop on a Sunday
 Optimising sales
 Maintaining effective stock managementand merchandising
 Managing and training of shop volunteers
 Carrying out shop administration
 Ensuring the shop met Sunday sales targets set by the Charity Manager
 Initiating marketing campaigns and sales promotions to increase sales
 Ensuring the shop competed effectively with local competitors
 Ensuring volunteers maintained a high standard of customer care
 Control pricing of items for sale
 Ensuring the highest possible resale value of donated stock
 Apply suitable display,merchandising and window dressing standards
 Control stock density and rotation.
August 1999 – January 2008
Allegro Microsystems Europe Ltd - AME is the EuropeanHQ for a leading US Semi-conductor
Manufacturer for the automotive, consumer, telecom & industrial markets
Position: CustomerSales Co-ordinator
Duties:
 Liaising daily with European and UK customers, distributors & representative organisations to
support their needs.
 Ensuring procedures are followed in compliance with the TS16949 quality audit regulations
 Monitoring and expediting outstanding orders with factories in the USA and
Far East
 Managing all aspects of customer queries and complaints
 Monitoring and preventing ‘line-stops’ on major production lines for key account customers,
reducing liability, saving the company thousands of pounds and potential legal action.
 Validating and entering orders and price lists on to an International Oracle computer system.
 Preparation of quotations, acknowledgements and invoicing on power integrated circuits &
sensor electronic parts
 Processing Credit Note Requests and Return Materials Authorizations
 Preparing payment and reporting of premium freight invoices

3.  Reviewing order intake data and sales statistics
 Preparing customer forecasts within the Phoenix Forecasting System
 Controlling buffer and consignment stock levels
 Working with freight forwarders and factories to facilitate deliveries.
 Involvement in the company QA procedures.
 Organising all foreign and UK travel arrangements for Director & Sales Managers.
October 1995 – August 1999
Nationwide Building Society
Position: Customer Service Advisor
Duties:
 Extensive customer liaisonwithin a High Street branch
 Customer Financial Advisorfor bank accounts
 Dealing and managing all customer queries and complaints
 Cash transactions at till point with customers
 Monitoring and updating customer records on the in-house computer system
 Branch administration and stationary ordering
 Co-ordinating and organising meetings and appointments for Area and Financial Managers.
 Assisting in the training of new members of staff
 Handling complaints, aggressive customers and difficult situations
Education:
Wine & Spirit Educational Trust (WSET) - Intermediate Level
Competent user of MS-Office (Word, Excel, Outlook)
Power Point, JD Edwards’s system
Driving Licence: Full, own car