Recorded webinar is here: https://www1.gotomeeting.com/register/927927145
This session will take a technical look into XenApp 7.5 and how to approach an deployment. We’ll cover general architecture, new features and how to best move to the platform.
The high-level XenApp 6.5 to 7.5 migration process looks as follows:
Stand up a XenApp 7.5 site with one or more controllers and one or more VDAs.
Migrate in your application settings and/or HDX policies.
Uninstall XenApp 6.5 from your farm members and install the XenApp 7.5 Virtual Delivery Agent (or VDA) software. Then have the machine register with the controller.
CXA-103 Citrix XenApp 7.5 Architecture and New Features
o Free 2-hour online course introducing XenApp 7.5 technology. Students will explore the key components required in a XenApp 7.5 implementation, the new FMA-based architecture, as well as key use cases. Other topics covered include design implications, VDA registration and Hybrid Cloud Provisioning.
CXA-207 Citrix XenApp 7.5 Skills Update
o 2-day course with access to a live lab environment. Available in instructor-led or virtual instructor-led training.
o Recommended for IT professionals with prior XenApp experience, version 6 or later – includes architects, systems engineers, server administrators wanting to update their skills to XenApp 7.5.
o Students will build the skills needed to implement and configure a XenApp 7.5 environment that includes the core Citrix components; Delivery Controller, Director, Studio, MCS, NetScaler, Provisioning Services, and Receiver.
What is it?
Premier Support:
Citrix Premier Support provides 24x7x 365 unlimited worldwide supports for Citrix software products covered by Subscription Advantage. Available at the time of product purchase or with a Subscription Advantage renewal, Premier Support is offered on a per license basis.
Available for XenApp, XenDesktop, XenServer (version 6.1 and below), NetScaler VPX, CloudBridge VPX, NetScaler Gateway VPX and Universal Licenses, EdgeSight, Provisioning Server for DataCenters
Why get it?
By having Support in place, it’s an assurance for the success of your Citrix investment. We act as an extended part of your team – there anytime you have a question. Be sure to add Premier Support to your Subscription Advantage, so you’re not left without support.
Benefits:
24x7x365 unlimited worldwide Citrix Technical Support
Guidance on installing and optimizing your environment
Peace of mind for your IT staff
What is it?
Enterprise Support:
Designed for enterprises that have complex environments or high-user populations with over 2,500 license seats of a single or combination of Citrix software products, Citrix Enterprise Support covers multiple products and unlimited licenses at a fixed cost. It provides 24x7x365 unlimited worldwide support, unlimited support incidents and expedited level two technical expertise for software products.
What is it?
Technical Relationship Management:
A Citrix Technical Relationship Manager (TRM) provides complete account management. The TRM is a highly trained single point of contact dedicated to your IT environment and will proactively support your Citrix investment as well as help troubleshoot and resolve complex issues quickly.
This service can be sold as an add-on to any support agreement. A base TRM comes with 200 service hours, but additional service hours can also be purchased.
Why get it?
With a TRM, you ensure that your organization has a dedicated resource and obtains that 1:1 relationship with your team. The TRM builds an on that relationship becoming familiar with your Citrix environment , proactively managing your account and helping to anticipate issues.
Benefits:
Proactive management for your environment
Designated advocate at Citrix
One-on-one relationship
Reduced support costs and risks
More Benefits if needed:
Detailed knowledge and understanding of unique customer environment
Issue prevention through proactive approach
Quick access to other Citrix resources
Reduce risk of downtimes
Priority - No waiting times on the support line
Quickest way to resolve complex issues
Smooth transition to new products and releases
Knowledge transfer
Preferred Access to Technical Support events
Customized support according to unique needs
Resources:
To learn more about our Support Programs visit http://www.citrix.com/support/programs.html.
Calculate value of Premier Support: http://citrix.com/pscalculator