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Manage and Diagnose your Environment using 
Citrix Insight Services (cis.citrix.com) 
Michael Ryan, CIS Product Manager 
S...
2 © 2014 Citrix. Confidential. 
TaaS 
(Tools as a Service) 
CIS 
(Citrix Insight Services)
Typical Challenges 
3 © 2014 Citrix. Confidential. 
How do we 
diagnose problems quickly? 
How do we ensure that the 
envi...
What can CIS do for you? 
Smarter 
Diagnostics 
4 © 2014 Citrix. Confidential. 
Hotfix & Update 
Notifications 
Pro-active...
Supported Products 
5 © 2014 Citrix. Confidential.
Supported Products - What’s next ? 
6 © 2014 Citrix. Confidential.
Three Steps in CIS process 
7 © 2014 Citrix. Confidential. 
Collect & 
Upload 
• In-Product Collection 
• Separate Collect...
8 © 2014 Citrix. Confidential. 
How do I Collect & Upload 
Collect & Upload
9 © 2014 Citrix. Confidential. 
Netscaler 
Collect & Upload
10 © 2014 Citrix. Confidential. 
XenServer 
Collect & Upload
11 © 2014 Citrix. Confidential. 
Provisioning Server (PVS) 
Collect & Upload 
Separate Collector Tool Required 
CTX136079
12 © 2014 Citrix. Confidential. 
XenMobile 
Collect & Upload 
From the XenMobile Server Support Page 
(ex. https://AppC-FQ...
13 © 2014 Citrix. Confidential. 
CloudBridge 
Collect & Upload
14 © 2014 Citrix. Confidential. 
XenApp / XenDesktop 
Collect & Upload 
Separate Collector Tool Required 
CTX130147 
cis.c...
Collect & Upload 
15 © 2014 Citrix. Confidential. 
SCOUT 
Packaged with 
the Product
16 © 2014 Citrix. Confidential. 
Live Demo 
Collecting CIS data on XenApp / XenDesktop
Analysis Engine 
17 © 2014 Citrix. Confidential. 
Verify Product & Version 
Parse & Process all Datapoints 
Analyze with r...
What are Plugins? 
Code segment to identify a specific issue 
Known Issue & Best Practice Recommendations 
400+ Plugins cu...
Will Plugins always diagnose my issue? 
We don’t have 
plugins for every 
issue… 
.. but we are 
adding new ones 
all the ...
Notifications & Alerts 
20 © 2014 Citrix. Confidential.
Notifications & Alerts 
21 © 2014 Citrix. Confidential.
Notifications & Alerts 
22 © 2014 Citrix. Confidential.
23 © 2014 Citrix. Confidential. 
Live Demo 
Review Your Data on CIS
What’s Next?
Citrix Customer Experience Improvement Program (CEIP) 
25 © 2014 Citrix. Confidential. 
Features: 
• Anytime Opt-in/Opt-ou...
Citrix Error Reporting (CER) 
26 © 2014 Citrix. Confidential. 
Now in XenDesktop 7…
What do we do next?
Providing Feedback
Customer Feedback 
You can provide feedback at cis.citrix.com/feedback 
29 © 2014 Citrix. Confidential.
We particularly like this sort of Feedback: 
“Having all of the Windows logs there to view is a great feature. In fact all...
…. WELCOME TO THE CIS FAMILY !! 
31 © 2014 Citrix. Confidential.
Simplify your journey, let us guide you. 
Accelerate your implementation and minimize risk by taking advantage of Citrix 
...
Build your Citrix skills in your personal virtual sandbox 
Play in your own Virtual Sandbox with Learning Labs from Citrix...
New Citrix Practice Exams 
Accelerate Your Path to Certification 
Available on training.citrix.com ($39 each): 
CPE-350 – ...
35 © 2014 Citrix. Confidential. 
WORK BETTER. LIVE BETTER.
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Manage and Diagnose your Environment using Citrix Insight Services

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Citrix Insight Services (CIS) is a simple, online troubleshooting platform and health-checker for your Citrix environment. It provides known issue diagnostics, as well as best proactive advice and a simple interface to review your environment.

Join this webinar to learn about this exciting tool, and how it can help you in managing and optimizing your Citrix environment

What you will learn:
- What Citrix products are supported and how to generate log files
- How to navigate the console (demo)
- Types of issues CIS can resolve
- How to sign up and starting using it (its free!)

Published in: Technology
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Manage and Diagnose your Environment using Citrix Insight Services

  1. 1. Manage and Diagnose your Environment using Citrix Insight Services (cis.citrix.com) Michael Ryan, CIS Product Manager September 30th, 2014
  2. 2. 2 © 2014 Citrix. Confidential. TaaS (Tools as a Service) CIS (Citrix Insight Services)
  3. 3. Typical Challenges 3 © 2014 Citrix. Confidential. How do we diagnose problems quickly? How do we ensure that the environment is optimized? How do we ensure that the environment is setup correctly? How do we ensure that the environment is at the right patch level?
  4. 4. What can CIS do for you? Smarter Diagnostics 4 © 2014 Citrix. Confidential. Hotfix & Update Notifications Pro-active Health-Checks Best Practice Compliance Environment Summary Allow for self-service troubleshooting Integrate into tech support cases
  5. 5. Supported Products 5 © 2014 Citrix. Confidential.
  6. 6. Supported Products - What’s next ? 6 © 2014 Citrix. Confidential.
  7. 7. Three Steps in CIS process 7 © 2014 Citrix. Confidential. Collect & Upload • In-Product Collection • Separate Collector for XenApp, XenDesktop & PVS Analysis Engine • Parse Data Bundle • Analyze using Plugins • Store Analysis results for display Alerts & Notification • Detailed issue description • Proactive recommendation • Fix & Resolution
  8. 8. 8 © 2014 Citrix. Confidential. How do I Collect & Upload Collect & Upload
  9. 9. 9 © 2014 Citrix. Confidential. Netscaler Collect & Upload
  10. 10. 10 © 2014 Citrix. Confidential. XenServer Collect & Upload
  11. 11. 11 © 2014 Citrix. Confidential. Provisioning Server (PVS) Collect & Upload Separate Collector Tool Required CTX136079
  12. 12. 12 © 2014 Citrix. Confidential. XenMobile Collect & Upload From the XenMobile Server Support Page (ex. https://AppC-FQDN:4443/ControlPoint/support)
  13. 13. 13 © 2014 Citrix. Confidential. CloudBridge Collect & Upload
  14. 14. 14 © 2014 Citrix. Confidential. XenApp / XenDesktop Collect & Upload Separate Collector Tool Required CTX130147 cis.citrix.com/scout
  15. 15. Collect & Upload 15 © 2014 Citrix. Confidential. SCOUT Packaged with the Product
  16. 16. 16 © 2014 Citrix. Confidential. Live Demo Collecting CIS data on XenApp / XenDesktop
  17. 17. Analysis Engine 17 © 2014 Citrix. Confidential. Verify Product & Version Parse & Process all Datapoints Analyze with relevant Plugins Store results in CIS Database
  18. 18. What are Plugins? Code segment to identify a specific issue Known Issue & Best Practice Recommendations 400+ Plugins currently in operation 18 © 2014 Citrix. Confidential.
  19. 19. Will Plugins always diagnose my issue? We don’t have plugins for every issue… .. but we are adding new ones all the time Notifications & Alerts 19 © 2014 Citrix. Confidential.
  20. 20. Notifications & Alerts 20 © 2014 Citrix. Confidential.
  21. 21. Notifications & Alerts 21 © 2014 Citrix. Confidential.
  22. 22. Notifications & Alerts 22 © 2014 Citrix. Confidential.
  23. 23. 23 © 2014 Citrix. Confidential. Live Demo Review Your Data on CIS
  24. 24. What’s Next?
  25. 25. Citrix Customer Experience Improvement Program (CEIP) 25 © 2014 Citrix. Confidential. Features: • Anytime Opt-in/Opt-out • Completely anonymous data collection • No logins required Benefits: • Helps with Product Quality improvement • Real World data on customer usage • “Equalizes” customer feedback
  26. 26. Citrix Error Reporting (CER) 26 © 2014 Citrix. Confidential. Now in XenDesktop 7…
  27. 27. What do we do next?
  28. 28. Providing Feedback
  29. 29. Customer Feedback You can provide feedback at cis.citrix.com/feedback 29 © 2014 Citrix. Confidential.
  30. 30. We particularly like this sort of Feedback: “Having all of the Windows logs there to view is a great feature. In fact all 3 30 © 2014 Citrix. Confidential. additions are excellent” “Great, this would have taken me ages to find out.” “I just got to tell you, you and your team has done a phenomenal job” “This tool is awesome” …. but ALL Feedback is very helpful to us !
  31. 31. …. WELCOME TO THE CIS FAMILY !! 31 © 2014 Citrix. Confidential.
  32. 32. Simplify your journey, let us guide you. Accelerate your implementation and minimize risk by taking advantage of Citrix Consulting. You’ll get the expertise of certified Citrix Consulting Architects to successfully deploy Citrix solutions in any phase of your project. 93% of Citrix Education students became more effective in their role after attending a course. TVID: CFB-61B-A26 Visit bit.ly/CTXConsulting to learn more about our proven methodology. 32 © 2014 Citrix. Confidential.
  33. 33. Build your Citrix skills in your personal virtual sandbox Play in your own Virtual Sandbox with Learning Labs from Citrix Education. With your purchase, you’ll receive your own dedicated server with access to the seven most popular Learning Labs from Synergy. Featured labs include: • NetScaler, the Enterprise Security Swiss Army Knife • Front-Ending and Load Balancing XenDesktop and XenApp with NetScaler • Enhancing Visibility of Applications with NetScaler Insight Center http://training.citrix.com/cms/education/promotions/learninglabs/ 33 © 2014 Citrix. Confidential.
  34. 34. New Citrix Practice Exams Accelerate Your Path to Certification Available on training.citrix.com ($39 each): CPE-350 – Citrix NetScaler 10 Essentials and Networking Practice Exam CPE-300 – Deploying XenDesktop 7 Solutions Practice Exam CPE-A22 – Citrix XenApp 6.5 Advanced Administration Practice Exam http://training.citrix.com/cms/index.php/promotions/prac ticeexams/ 34 © 2014 Citrix. Confidential.
  35. 35. 35 © 2014 Citrix. Confidential. WORK BETTER. LIVE BETTER.

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