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Maintaining and Troubleshooting your XenApp 7.5 Environment

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Recording of this webinar is here
http://www.citrix.com/tv/#videos/11450

This session will step through the most common issues you can experience with XenApp 7.5. In addition, we’ll also cover the best troubleshooting tools to maintain your environment.

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Maintaining and Troubleshooting your XenApp 7.5 Environment

  1. 1. Maintaining and Troubleshooting your XenApp 7.5 Environment. Carlos H. Lopez May 2014
  2. 2. © 2014 Citrix. Confidential.2 Presenter Bio: Carlos “Charlie” Lopez • Approximately 14 Years of Experience in IT • Joined Citrix in June 2010 • Started in Frontline and Offline Tech Support • Currently: WW Support Readiness • Certifications: CCIA, CCI, and more.. • Field of Expertise: XenApp – All Supported Versions • Something Fun: Used to Own and Manage a small Hot Sauce company is Miami, Florida
  3. 3. © 2014 Citrix. Confidential.3 Agenda Common Issues in XA 7.5 • AutoCreated Printing • HDX Policies XA 7.5 • VDA Registration Tools for Maintaining your XA 7.5 Site • Service Logging & Scout • Powershell (PoSH) • Citrix Director
  4. 4. Common Issues in XA 7.5
  5. 5. © 2014 Citrix. Confidential.5 Printing All the Same Driver Issues Apply (NON-NATIVE) Citrix Print Manager Crash HKLMSYSTEMCurrentControlSetControlPrintPrinters Troubleshooting Process for Printing Issues with Auto-creation … http://support.citrix.com/article/CTX132102 StressPrinters 1.3.2 for 32-bit and 64-bit Platforms http://support.citrix.com/article/CTX109374
  6. 6. © 2014 Citrix. Confidential.6 HDX Policies XA 7.5
  7. 7. © 2014 Citrix. Confidential.7 VDA Registration Totally different than in XenApp 6.5! •Manually during install •Via policy after Install •MCS – drops a personality.ini •AD base registration http://support.citrix.com/proddocs/topic/xenapp- xendesktop-75/cds-mng-cntrlr-ou-dscvr.html
  8. 8. Tool’s for Maintaining your XA 7.5 Site
  9. 9. © 2014 Citrix. Confidential.9 Enabling Logging from the Command Line Service.exe –LogFile “Path” Service.exe –LogFile off Disable Logging from the Command Line %SystemRoot%Program FilesCitrixBrokerServiceBrokerService.exe -Logfile “c:XAlogsBroker.log” NetworkService NetworkService Service Logging – Clear text
  10. 10. © 2014 Citrix. Confidential.10 Service Logging – Scout SCOUT v 2.18.0 http://support.citrix.com/article/CTX130147
  11. 11. © 2014 Citrix. Confidential.11 Powershell (PoSH) XenApp 7.5 SDK Modules asnp citrix* Get-BrokerMachine New-BrokerHostingPowerAction
  12. 12. © 2014 Citrix. Confidential.12 Citrix Director • Log Off • Shadow • Reset Profile • Reset Personal VDisk More extensive details for a users session can be viewed from the Details option • Machine Details Gives a complete breakdown of site details being used by this session • Session Details Gives a complete breakdown of session details within the session
  13. 13. © 2014 Citrix. Confidential.13 Resources Citrix Scout - http://support.citrix.com/article/CTX130147 Citrix Director - http://support.citrix.com/proddocs/topic/xenapp-xendesktop-75/cds-monitor- director-wrapper.html PoSH SDK - http://support.citrix.com/proddocs/topic/xendesktop-7/cds-sdk-cmdlet-help.html Troubleshooting Printing XA - http://support.citrix.com/article/CTX132102 XenApp Policies Not Applying.. - http://support.citrix.com/article/CTX134961 Virtual Delivery Agent Registration Troubleshooting Flowchart - https://support.citrix.com/article/CTX136668 How to Enable the Logging Process in XenDesktop - http://support.citrix.com/article/CTX117452
  14. 14. © 2014 Citrix. Confidential.14 XA/XD 7.5 Webinar Series Webinar Page
  15. 15. © 2014 Citrix. Confidential.15 Next Webinar: Troubleshooting XenDesktop Title: Maintaining and Troubleshooting your XenDesktop 7.5 Environment Description: This session will step through the most common issues you can experience with XenDesktop 7.5. In addition, we’ll also cover the best troubleshooting tools to maintain your environment. When: June 17th & 18th June 17th – Register Now June 18th – Register Now
  16. 16. © 2014 Citrix. Confidential.16 Fuel your talent with continuous learning. Citrix Education offers the following technical training for professionals: CXA-103: Citrix XenApp 7.5 Architecture and New Features CXA-207: Citrix XenApp 7.5 Skills Update Visit bit.ly/CTXTRAINING to save 10%* *Offer expires 90 days from receipt of this message. Not valid with any other promotions, packages or discounts. Applies only to new purchases. Regional limitations may apply.
  17. 17. © 2014 Citrix. Confidential.17 Simplify your journey, let us guide you. Accelerate your implementation and minimize risk by taking advantage of Citrix Consulting. You’ll get the expertise of certified Citrix Consulting Architects to successfully deploy Citrix solutions in any phase of your project. Visit bit.ly/CTXCONCULTING to learn more about our proven methodology.
  18. 18. © 2014 Citrix. Confidential.18 Citrix Support Program Options • Access to Technical Support Engineers when you need it … Unlimited 24x7x365 Citrix Worldwide Technical Support • Flexible to meet your changing organizational needs … Unlimited number of technical contacts from your team • Assist your teams with support tools and knowledge …. Learn best practices for optimizing your Citrix infrastructure • Affordable Technical Support direct from Citrix … Per-license pricing model allows you to pay as you grow • Enterprise Support … Available for over 2500 licenses • Technical Resource Management … Single point of contact dedicated to your IT environment Visit bit.ly/CTXSUPPORT to learn more about our proven methodology.
  19. 19. © 2014 Citrix. Confidential.19 WORK BETTER. LIVE BETTER.

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