SlideShare a Scribd company logo
1 of 14
Collaboration by DesignSocial Business SummitSydney – 2 March 2011 CaiKjaer Partner, Optimice 2 March 2011
OPPORTUNITIES are we addressing?  How does Social Media FIT ?  Did we make a DIFFERENCE? ROIof Social Media initiatives? But let’s start by talking about how work is really done… Collaboration By Design - Finding the ROI of E2.0
Does ‘structure’ reflect how we really work? Does a Business Process Map reflect how work is done? Does the Organisational Chart reflect in our actual working relationships?
Does ‘structure’ reflect how we really work? Does a Business Process Map reflect how work is done? Does the Organisational Chart reflect in our actual working relationships?
Does ‘structure’ reflect how we really work? Represents the only the formal organisation. Social Software popularity is increasing in the response to the dehumanisation introduced by e.g. ERP systems (‘push’) Social Software has a ‘pull’  effect because it allow people to connect and share. www.optimice.com.au/organisationalperformance.php
Collaboration across silo – Why would I want to work with you? Exchange of Value
Working together – different perspectives on what value is.
Partnership Scorecard™ identifies what is generates value
Peer-to-peer Collaboration: Two-way exchange of ‘value’ Operational Trends Guidance on changing Priorities Capacity Planning Advice ,[object Object]
Cost to deliver?Timely data on Operations Feedback on planning advice Early warning for production issues Planning Operations
Action Planning Matrix Drive CostDown LowHangingFruit Remove?  No action?
Action Planning Matrix Drive CostDown LowHangingFruit How can Social Media deliver business results? Remove?  No action?
So – Did we make a difference: ‘Connectedness’ over time IT Outsourcing in Australia 1998 to 2007 Visualisation allow us to quickly see changes over time
Social Media, Business Strategy and ROI

More Related Content

Similar to 2011 SBS Sydney | Cai Kjaer, Collaboration by Design

Dismantling the Society of Strangers at Work_May2010
Dismantling the Society of Strangers at Work_May2010Dismantling the Society of Strangers at Work_May2010
Dismantling the Society of Strangers at Work_May2010
Allyis
 
Dismantling the Society of Strangers at Work
Dismantling the Society of Strangers at WorkDismantling the Society of Strangers at Work
Dismantling the Society of Strangers at Work
Allyis
 
Social Collaboration And Talent - Knowledge Infusion (Feb 2009)
Social Collaboration And Talent - Knowledge Infusion (Feb 2009)Social Collaboration And Talent - Knowledge Infusion (Feb 2009)
Social Collaboration And Talent - Knowledge Infusion (Feb 2009)
Jason Corsello
 
Social media presentation alpesh doshi v1.2
Social media presentation   alpesh doshi v1.2Social media presentation   alpesh doshi v1.2
Social media presentation alpesh doshi v1.2
Alpesh Doshi
 
Evaluating Social Computing Features in SharePoint 2013 - Atidan
Evaluating Social Computing Features in SharePoint 2013 - AtidanEvaluating Social Computing Features in SharePoint 2013 - Atidan
Evaluating Social Computing Features in SharePoint 2013 - Atidan
David J Rosenthal
 
REVSocial Media Group - Why Every Business Needs to Get Social
REVSocial Media Group - Why Every Business Needs to Get SocialREVSocial Media Group - Why Every Business Needs to Get Social
REVSocial Media Group - Why Every Business Needs to Get Social
Warren Daly
 
Social Business Development Roadmap in China
Social Business Development Roadmap in ChinaSocial Business Development Roadmap in China
Social Business Development Roadmap in China
CIC
 
15Vision and Mission Statements Analysis 4-6In a ser.docx
15Vision and Mission Statements Analysis 4-6In a ser.docx15Vision and Mission Statements Analysis 4-6In a ser.docx
15Vision and Mission Statements Analysis 4-6In a ser.docx
durantheseldine
 

Similar to 2011 SBS Sydney | Cai Kjaer, Collaboration by Design (20)

TMA World Mindline Reappraising the Collaborative Benefits of Social Media in...
TMA World Mindline Reappraising the Collaborative Benefits of Social Media in...TMA World Mindline Reappraising the Collaborative Benefits of Social Media in...
TMA World Mindline Reappraising the Collaborative Benefits of Social Media in...
 
Build an enterprise social collaboration strategy
Build an enterprise social collaboration strategyBuild an enterprise social collaboration strategy
Build an enterprise social collaboration strategy
 
Dismantling the Society of Strangers at Work_May2010
Dismantling the Society of Strangers at Work_May2010Dismantling the Society of Strangers at Work_May2010
Dismantling the Society of Strangers at Work_May2010
 
Dismantling the Society of Strangers at Work
Dismantling the Society of Strangers at WorkDismantling the Society of Strangers at Work
Dismantling the Society of Strangers at Work
 
Social Collaboration And Talent - Knowledge Infusion (Feb 2009)
Social Collaboration And Talent - Knowledge Infusion (Feb 2009)Social Collaboration And Talent - Knowledge Infusion (Feb 2009)
Social Collaboration And Talent - Knowledge Infusion (Feb 2009)
 
SharePoint Fest Denver
SharePoint Fest DenverSharePoint Fest Denver
SharePoint Fest Denver
 
Future of Work Enabler: Community Interaction
Future of Work Enabler: Community InteractionFuture of Work Enabler: Community Interaction
Future of Work Enabler: Community Interaction
 
The Network Science Behind 'Working Like a Network'
The Network Science Behind 'Working Like a Network'The Network Science Behind 'Working Like a Network'
The Network Science Behind 'Working Like a Network'
 
Social Communities: Don’t end up making them virtual ghost towns.
Social Communities: Don’t end up making them virtual ghost towns.Social Communities: Don’t end up making them virtual ghost towns.
Social Communities: Don’t end up making them virtual ghost towns.
 
So You Have an Enterprise Social Network Now What?
So You Have an Enterprise Social Network Now What?So You Have an Enterprise Social Network Now What?
So You Have an Enterprise Social Network Now What?
 
Social media presentation alpesh doshi v1.2
Social media presentation   alpesh doshi v1.2Social media presentation   alpesh doshi v1.2
Social media presentation alpesh doshi v1.2
 
Evaluating Social Computing Features in SharePoint 2013 - Atidan
Evaluating Social Computing Features in SharePoint 2013 - AtidanEvaluating Social Computing Features in SharePoint 2013 - Atidan
Evaluating Social Computing Features in SharePoint 2013 - Atidan
 
E2 meetup paris 16 0 ct-2013
E2 meetup paris 16 0 ct-2013E2 meetup paris 16 0 ct-2013
E2 meetup paris 16 0 ct-2013
 
REVSocial Media Group - Why Every Business Needs to Get Social
REVSocial Media Group - Why Every Business Needs to Get SocialREVSocial Media Group - Why Every Business Needs to Get Social
REVSocial Media Group - Why Every Business Needs to Get Social
 
Social Enterprise Planning Guide
Social Enterprise Planning GuideSocial Enterprise Planning Guide
Social Enterprise Planning Guide
 
Social Business Development Roadmap in China
Social Business Development Roadmap in ChinaSocial Business Development Roadmap in China
Social Business Development Roadmap in China
 
Chapter 2 - Defining Social Business Strategy & Planning
Chapter 2 - Defining Social Business Strategy & PlanningChapter 2 - Defining Social Business Strategy & Planning
Chapter 2 - Defining Social Business Strategy & Planning
 
15Vision and Mission Statements Analysis 4-6In a ser.docx
15Vision and Mission Statements Analysis 4-6In a ser.docx15Vision and Mission Statements Analysis 4-6In a ser.docx
15Vision and Mission Statements Analysis 4-6In a ser.docx
 
Social Business Scorecard
Social Business ScorecardSocial Business Scorecard
Social Business Scorecard
 
Ideo Rf Guide
Ideo Rf GuideIdeo Rf Guide
Ideo Rf Guide
 

More from Dachis Group

Dachis Group - Lessons Learned from 2011 Shopping Season
Dachis Group - Lessons Learned from 2011 Shopping SeasonDachis Group - Lessons Learned from 2011 Shopping Season
Dachis Group - Lessons Learned from 2011 Shopping Season
Dachis Group
 
Dachis Group - 2011 shopping season infographic
Dachis Group - 2011 shopping season infographicDachis Group - 2011 shopping season infographic
Dachis Group - 2011 shopping season infographic
Dachis Group
 

More from Dachis Group (20)

Social Business Journal - 7 Campaign Insights from Red Bull Stratos
Social Business Journal - 7 Campaign Insights from Red Bull StratosSocial Business Journal - 7 Campaign Insights from Red Bull Stratos
Social Business Journal - 7 Campaign Insights from Red Bull Stratos
 
Webinar: 7 Social Campaign Insights from Red Bull Stratos (@DachisGroup)
Webinar: 7 Social Campaign Insights from Red Bull Stratos (@DachisGroup)Webinar: 7 Social Campaign Insights from Red Bull Stratos (@DachisGroup)
Webinar: 7 Social Campaign Insights from Red Bull Stratos (@DachisGroup)
 
Webinar: Social Business and Financial Services, with @DachisGroup @Socialware
Webinar: Social Business and Financial Services, with @DachisGroup @SocialwareWebinar: Social Business and Financial Services, with @DachisGroup @Socialware
Webinar: Social Business and Financial Services, with @DachisGroup @Socialware
 
Social Business by Design excerpt - Social Business Journal Issue 1
Social Business by Design excerpt - Social Business Journal Issue 1Social Business by Design excerpt - Social Business Journal Issue 1
Social Business by Design excerpt - Social Business Journal Issue 1
 
Disney's Twitterverse - Social Business Journal Issue 2
Disney's Twitterverse - Social Business Journal Issue 2Disney's Twitterverse - Social Business Journal Issue 2
Disney's Twitterverse - Social Business Journal Issue 2
 
Webinar: Collaborative Reporting by @DachisGroup
Webinar: Collaborative Reporting by @DachisGroupWebinar: Collaborative Reporting by @DachisGroup
Webinar: Collaborative Reporting by @DachisGroup
 
Webinar: Black Friday Winners and Losers 2012 (@DachisGroup)
Webinar: Black Friday Winners and Losers 2012 (@DachisGroup)Webinar: Black Friday Winners and Losers 2012 (@DachisGroup)
Webinar: Black Friday Winners and Losers 2012 (@DachisGroup)
 
Social Business Journal v02
Social Business Journal v02Social Business Journal v02
Social Business Journal v02
 
Current State of Social Engagement Inside The Large Enterprise | Engagement @...
Current State of Social Engagement Inside The Large Enterprise | Engagement @...Current State of Social Engagement Inside The Large Enterprise | Engagement @...
Current State of Social Engagement Inside The Large Enterprise | Engagement @...
 
Webinar - The Connected Company
Webinar  - The Connected CompanyWebinar  - The Connected Company
Webinar - The Connected Company
 
Webinar: Measuring Social Campaigns (@DachisGroup)
Webinar: Measuring Social Campaigns (@DachisGroup)Webinar: Measuring Social Campaigns (@DachisGroup)
Webinar: Measuring Social Campaigns (@DachisGroup)
 
Dachis Group and Facebook Webinar June 14, 2012
Dachis Group and Facebook Webinar June 14, 2012Dachis Group and Facebook Webinar June 14, 2012
Dachis Group and Facebook Webinar June 14, 2012
 
Social Business Design
Social Business DesignSocial Business Design
Social Business Design
 
Employee Advocacy
Employee AdvocacyEmployee Advocacy
Employee Advocacy
 
Dachis Group Social Business Journal - Issue 01
Dachis Group Social Business Journal - Issue 01Dachis Group Social Business Journal - Issue 01
Dachis Group Social Business Journal - Issue 01
 
The Social Performance of Mega-Software Brands: SAP vs Oracle
The Social Performance of Mega-Software Brands: SAP vs OracleThe Social Performance of Mega-Software Brands: SAP vs Oracle
The Social Performance of Mega-Software Brands: SAP vs Oracle
 
Facebook fMC guidebook (Dachis Group)
Facebook fMC guidebook (Dachis Group)Facebook fMC guidebook (Dachis Group)
Facebook fMC guidebook (Dachis Group)
 
Dachis Group Super Social 2012
Dachis Group Super Social 2012Dachis Group Super Social 2012
Dachis Group Super Social 2012
 
Dachis Group - Lessons Learned from 2011 Shopping Season
Dachis Group - Lessons Learned from 2011 Shopping SeasonDachis Group - Lessons Learned from 2011 Shopping Season
Dachis Group - Lessons Learned from 2011 Shopping Season
 
Dachis Group - 2011 shopping season infographic
Dachis Group - 2011 shopping season infographicDachis Group - 2011 shopping season infographic
Dachis Group - 2011 shopping season infographic
 

Recently uploaded

The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
daisycvs
 
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in PakistanChallenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
vineshkumarsajnani12
 

Recently uploaded (20)

Falcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business GrowthFalcon Invoice Discounting: Empowering Your Business Growth
Falcon Invoice Discounting: Empowering Your Business Growth
 
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All TimeCall 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
Call 7737669865 Vadodara Call Girls Service at your Door Step Available All Time
 
PHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation FinalPHX May 2024 Corporate Presentation Final
PHX May 2024 Corporate Presentation Final
 
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai KuwaitThe Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
The Abortion pills for sale in Qatar@Doha [+27737758557] []Deira Dubai Kuwait
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
New 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck TemplateNew 2024 Cannabis Edibles Investor Pitch Deck Template
New 2024 Cannabis Edibles Investor Pitch Deck Template
 
Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
 
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
 
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 MonthsSEO Case Study: How I Increased SEO Traffic & Ranking by 50-60%  in 6 Months
SEO Case Study: How I Increased SEO Traffic & Ranking by 50-60% in 6 Months
 
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur DubaiUAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
 
Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024Marel Q1 2024 Investor Presentation from May 8, 2024
Marel Q1 2024 Investor Presentation from May 8, 2024
 
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
joint cost.pptx  COST ACCOUNTING  Sixteenth Edition                          ...joint cost.pptx  COST ACCOUNTING  Sixteenth Edition                          ...
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
 
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
 
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in PakistanChallenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
Challenges and Opportunities: A Qualitative Study on Tax Compliance in Pakistan
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
Falcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investorsFalcon Invoice Discounting: The best investment platform in india for investors
Falcon Invoice Discounting: The best investment platform in india for investors
 

2011 SBS Sydney | Cai Kjaer, Collaboration by Design

  • 1. Collaboration by DesignSocial Business SummitSydney – 2 March 2011 CaiKjaer Partner, Optimice 2 March 2011
  • 2. OPPORTUNITIES are we addressing? How does Social Media FIT ? Did we make a DIFFERENCE? ROIof Social Media initiatives? But let’s start by talking about how work is really done… Collaboration By Design - Finding the ROI of E2.0
  • 3. Does ‘structure’ reflect how we really work? Does a Business Process Map reflect how work is done? Does the Organisational Chart reflect in our actual working relationships?
  • 4. Does ‘structure’ reflect how we really work? Does a Business Process Map reflect how work is done? Does the Organisational Chart reflect in our actual working relationships?
  • 5. Does ‘structure’ reflect how we really work? Represents the only the formal organisation. Social Software popularity is increasing in the response to the dehumanisation introduced by e.g. ERP systems (‘push’) Social Software has a ‘pull’ effect because it allow people to connect and share. www.optimice.com.au/organisationalperformance.php
  • 6. Collaboration across silo – Why would I want to work with you? Exchange of Value
  • 7. Working together – different perspectives on what value is.
  • 8. Partnership Scorecard™ identifies what is generates value
  • 9.
  • 10. Cost to deliver?Timely data on Operations Feedback on planning advice Early warning for production issues Planning Operations
  • 11. Action Planning Matrix Drive CostDown LowHangingFruit Remove? No action?
  • 12. Action Planning Matrix Drive CostDown LowHangingFruit How can Social Media deliver business results? Remove? No action?
  • 13. So – Did we make a difference: ‘Connectedness’ over time IT Outsourcing in Australia 1998 to 2007 Visualisation allow us to quickly see changes over time
  • 14. Social Media, Business Strategy and ROI
  • 15. Thank You… CaiKjaercai.kjaer@optimice.com.au@caikjaer0411 569 694 See our visualisations of business networks at www.optimice.com.au Read our papers on Organisational Network Analysis, Social Media and Stakeholder Engagement – www.optimice.com.au/publications.php