This is the simulation transcript fpr Interpersona; Communication and Teamwork Simulation: Interpersonal Communication and Teamwork Background You have been given a great opportunity! Santiago, the high-end clothing store you work for, has decided to promote what it calls Santiago Fashion on the Street, or Santiago FOS. FOS ads and website will celebrate the concept of “true style”—the ability of ordinary people to demonstrate extraordinary fashion sense and present themselves in a spectacularly attractive and innovative way. The idea behind FOS isn’t explicitly to promote Santiago products per se. Instead, it is to establish an image that associates the Santiago brand with the “true style” of the people who live and work in the area. Click Next to begin your challenge. Good luck! Your local store has assembled a team of young photographers, artists, and writers to create the FOS ads, website, and photos. As a writer/editor member of that team, you will be helping to select the FOS photos and write captions/mini-essays that explain how and why they demonstrate “true style.” The minisim will follow your team through its first meeting, moving through various communication problems and issues. Click Next to continue. Meet Your Advisor Store Manager Walter Uribe is your boss: “Your team’s goal is to develop its own interpretation of what true style means. Keep it local, and have fun!” Click Next to continue. Before the Meeting Before the meeting begins, team members have a difference of opinion. Half of the team wants to discuss the general goals and the philosophy of Santiago FOS. The other half wants to skip goals and philosophy and go straight to discussing team ground rules and making assignments. Your vote can take the meeting to one of two directions. Which direction will you choose? Select an option from the choices on the right. Option 1 Discuss the goals, expectations, and philosophy of the team before going over team assignments. Opening the Meeting You voted to focus on discussing team philosophy, team goals, and team expectations before you do anything else. You determine that there are three different ways to begin the meeting. Which task do you think should be accomplished first? Select an option from the choices on the right. Option 1 Select a leader who will determine the agenda from this point on. Now that team members have gotten to know one another, it is time to select a team leader. Which method do you think is best for choosing your leader? Select an option from the choices on the right. Option 1 A democratic vote of team members. Option 2 Make your own decision on who to name as team leader, based on credentials, experience, and involvement in the project, and also advice from your supervisor. Option 3 Having team leadership rotate from person to person, depending on the situation. FOS Team Philosophy: True Style The team is now discussing the basic FOS philosophy and what “true style” actually means. Which ...

1. This is the simulation transcript fpr Interpersona;
Communication and Teamwork
Simulation: Interpersonal Communication and Teamwork
Background
You have been given a great opportunity! Santiago, the high-
end clothing store you work for, has decided to promote what it
calls Santiago Fashion on the Street, or Santiago FOS. FOS ads
and website will celebrate the concept of “true style”—the
ability of ordinary people to demonstrate extraordinary fashion
sense and present themselves in a spectacularly attractive and
innovative way.
The idea behind FOS isn’t explicitly to promote Santiago
products per se. Instead, it is to establish an image that
associates the Santiago brand with the “true style” of the people
who live and work in the area.
Click Next to begin your challenge. Good luck!
Your local store has assembled a team of young photographers,
artists, and writers to create the FOS ads, website, and photos.
As a writer/editor member of that team, you will be helping to
select the FOS photos and write captions/mini-essays that
explain how and why they demonstrate “true style.”
The minisim will follow your team through its first meeting,
moving through various communication problems and issues.
Click Next to continue.
Meet Your Advisor
Store Manager Walter Uribe is your boss: “Your team’s goal is
to develop its own interpretation of what true style means. Keep
it local, and have fun!”
Click Next to continue.

2. Before the Meeting
Before the meeting begins, team members have a difference of
opinion. Half of the team wants to discuss the general goals and
the philosophy of Santiago FOS. The other half wants to skip
goals and philosophy and go straight to discussing team ground
rules and making assignments.
Your vote can take the meeting to one of two directions. Which
direction will you choose?
Select an option from the choices on the right.
Option 1
Discuss the goals, expectations, and philosophy of the team
before going over team assignments.
Opening the Meeting
You voted to focus on discussing team philosophy, team goals,
and team expectations before you do anything else.
You determine that there are three different ways to begin the
meeting.
Which task do you think should be accomplished first?
Select an option from the choices on the right.
Option 1
Select a leader who will determine the agenda from this point
on.
Now that team members have gotten to know one another, it is
time to select a team leader.
Which method do you think is best for choosing your leader?
Select an option from the choices on the right.
Option 1
A democratic vote of team members.

3. Option 2
Make your own decision on who to name as team leader, based
on credentials, experience, and involvement in the project, and
also advice from your supervisor.
Option 3
Having team leadership rotate from person to person, depending
on the situation.
FOS Team Philosophy: True Style
The team is now discussing the basic FOS philosophy and what
“true style” actually means.
Which of the following suggestions might be most helpful for
beginning your discussion?
Select an option from the choices on the right.
Option 1
Brainstorm ideas by asking team members the following
question: When was the last time you were walking down the
street and you saw someone who looked really “cool”?
FOS Team Philosophy: Intuitive Thinking
The team needs to focus on selecting fashions that demonstrate
true style. Team member Synthia describes her fashion sense as
intuitive. A second team member, Ralph, wants to use a
systematic, logical approach to identifying true style by creating
score sheets to evaluate each fashion.
Which position do you generally support—an intuitive approach
or a logical approach?
Select an option from the choices on the right.
Option 1
Ralph is right. Intuition should play no role in deciding which
fashions exemplify true style.
Conflict

4. A conflict arises within the team. Two team members have a
strong difference of opinion whether or not to ask people to
pose for pictures. One team member thinks all true style photos
should be spontaneous and unposed. Another team member
thinks that having some people pose to show their fashion sense
can be a great approach.
You are worried that the disagreement could become bitter and
personal.
Which solution will work best to resolve the situation?
Click on the icons above to view each option, then select an
option from the choices on the right.
Option 1
Take a vote to support one of the two sides in the conflict.
Option 2
Have a team meeting in which the leader takes charge and helps
negotiate a settlement between the parties.
Option 3
Have a higher-up from outside of the team come and resolve the
conflict in an objective manner.
Option 4
Do nothing. Allow the two parties to resolve the issue on their
own.
Ending the Meeting
Your team meeting is now coming to a close. As team members
disperse, which single thing should you double check to make
sure that all members are in clear agreement about?
Select an option from the choices on the right.
Option 1
Make sure that all team members clearly understand their
assignments.

5. Option 2
Make sure that all team members clearly understand their
respective roles on the team.
Option 3
Make sure that all team members clearly understand the overall
team goals.
Review Your Path
To review the choices you made, click Next.
Option 2
Synthia is right. In this situation, intuition is much more
important than logic in evaluating fashion.
One of the team members notices that knee-high leather boots,
black tights, and short but baggy dresses seem to be common
among young women in the local area. Your team members have
different ideas on which approach should be used to determine
whether this is a true style that holds potential for the FOS
campaign. Given your needs, which approach is the most
appropriate?
Click on the icons above to view each option, then select an
option from the choices on the right.
Option 1
This observation is useful but needs to be backed up with hard
data. We need to have someone out on the streets classifying
different styles and counting examples of them, so that we can
determine whether this particular style is unique and interesting
or commonplace and passé. We should also create some sample
boots/tights/dress pictorial templates and use them to survey

6. people on how they rate the style, on a scale of 1 (arctic-cold)
to 10 (lava-hot).
Option 2
We should take advantage of multiple approaches. The logical
methods will give us valuable information about exactly how
popular the style is, and whether it's limited mainly to one
demographic group (college-age women, for example) or has
broader appeal. Talking with some fashion leaders or trend
spotters—individuals with a feel for the future, an acute inner
sense of what's happening now and what might be just over the
horizon—will also provide essential insights.
Option 3
Fashion is more art than science and it can't be reduced to a set
of numbers. What we really need is to identify two or three
fashion leaders or trendsetters—people who are already out in
front of current trends—and interview them to find out what
their impressions are. Their intuitive sense of what's bold and
what's old will give us a much better feel for the currency of the
boots/tights/dress style.
Option 3
The best kind of decision making involves both logic and
intuition. So a combination of both approaches is best.
Option 2
Go over examples of how teams from other Santiago stores have
defined “true style.”
Option 3
Read from the Santiago website about “true style.”

7. Option 2
Have team members introduce themselves and briefly describe
their talents and abilities.
Option 3
Decide that the team will function best without rules, leaders, or
restrictions on team behavior. All team members will be
completely autonomous and make their decisions on their own.
You have chosen a path that forms a team with completely
autonomous team members who function independently without
rules or leaders.
Immediately, one part of the team, the “independents,” want to
disband the meeting and start their tasks and jobs on their own.
The “non-independents” want to discuss team priorities before
making team assignments.
Which group do you support?
Select an option from the choices on the right.
Option 1
Independent
Option 2
Non-independent
With no rules and no leaders, your team immediately gets into
trouble. Different team members go off in their own direction,
working on ideas that are not coordinated with teammates.
After a short period of time, your superiors ask for a progress
report and are displeased with what they see. Management
considers the team a failure and decides to disband it.
Click Next to continue.

8. Option 2
Go over ground rules, tasks, and team assignments without
discussing team philosophy.
You have chosen to skip a discussion of team philosophy and
expectations and form a team that focuses on rules. Your first
duty is to think about having a team leader.
Select an option from the choices on the right.
Option 1
Select a team leader who will determine the agenda from this
point on.
Option 2
Proceed without selecting a leader.
First Step
Your team is ready to begin its task.
Which first step should your team take?
Select an option from the choices on the right.
Option 1
Team members should introduce themselves and briefly describe
their talents and abilities.
With no leader, your team lacks direction and has no way to
correct its own mistakes. The team members are all
disappointed, but have no way to express their disappointment.
As a result, your team simply dissolves.
Click Next to continue.
Option 2
Vote on ground rules for the team.

9. Option 3
Make assignments to team members. If you have a leader, the
leader will make the assignments. If you are working without a
leader, individuals will volunteer for assignments.
Simulation Complete
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