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Business Communication:Successful Oral Presentations               Susan H. Irons          Business Communication        K...
Your GoalTo develop strategies and skills for delivering effective and professional business presentations           Susan...
For a successful presentation: Analyze the situation Organize your ideas Develop effective delivery techniques           S...
Analyze the Situation Speaker: What is your relationship to your audience? Purpose: What is your goal? (To inform? To pers...
For a successful presentation:   Analyze the situation    Organize your ideas    Develop effective delivery techniques   ...
Organize Your Ideas Opening Purpose Preview of main ideas Development of main points Review/summary Closing           Susa...
Organize Your Ideas: Opening Gain attention (unusual fact) Give bottom line Show benefit(s) to listeners Introduce yoursel...
Organize Your Ideas: Purpose Develop a purpose slide Explain your purpose orally           Susan H. Irons Successful Oral ...
Organize Your Ideas: Preview Offer a table of contents, an agenda, an outline Make this preview slide your “moving bluepri...
Organize Your Ideas: MainPointsEach point needs an oral signpost Now that I’ve discussed the salary increase, I want to mo...
Organize Your Ideas: MainPointsEach point needs development Support your generalizations with specific information Use log...
Organize Your Ideas:ConclusionProvide an oral signpost     “In conclusion . . .”     “To summarize . . .”              Sus...
Organize Your Ideas:ConclusionReview/summarize your main points Then-- Refer to opening or End with actions steps or Refer...
Organize Your IdeasWhy so much repetition?            Susan H. Irons Successful Oral                     Presentations
Organize Your IdeasPowerPoint Presentations   Font   Design: 6X6 rule   VisualsHandoutsRemember: YOU are the presentation!...
Organize Your Ideas Use visuals that enhance your message Visuals should   relate to your message   help make your point  ...
Organize Your IdeasEffective PowerPoint slides are  simple  uncluttered  consistent            Susan H. Irons Successful O...
Organize Your IdeasAudiences understand your point an average of 25% faster when communicated via a graphic representation...
For a successful presentation: Analyze the situation Organize your ideas  Develop effective delivery techniques         ...
Develop Effective DeliveryTechniques Eye Contact Non-verbal communication Speaking voice Notes Handling questions Team Pre...
Eye ContactEffective eye communication   5 seconds   x and z patterns  Avoid:  Eye dart                     Gazing out the...
Develop Effective DeliveryTechniques   Eye Contact    Non-verbal communication    Speaking voice    Notes    Handling que...
Non-verbal Communication:PostureUpper body postureLower body posture           Susan H. Irons Successful Oral             ...
Non-verbal Communication:MovementEliminate barriersDo the 2-step             Susan H. Irons Successful Oral               ...
Non-verbal Communication:Gestures Use appropriate hand and arm gestures Be natural and open Avoid these pitfalls: Figleaf ...
Non-verbal Communication:Facial Expressions Look pleasant Smile whenever appropriate           Susan H. Irons Successful O...
Non-verbal Communication:Energy Start strong Show enthusiasm End with high energy            Susan H. Irons Successful Ora...
Develop Effective DeliveryTechniques Eye Contact Non-verbal communication  Speaking voice  Notes  Handling questions  Te...
Speaking Voice: InflectionAffects Meaning Effective communication is essential to organizational success.            Susan...
Speaking Voice: PaceThe most effective rate of speed for a  presentation is between 175 and 190  words per minute.        ...
Speaking Voice: Volume andClarity Articulate well Don’t swallow ends of sentences Don’t drop voice at end of presentation ...
Speaking Voice: VerbalClutter Uh Ummmmmm Er You know Like Okay        Susan H. Irons Successful Oral                 Prese...
Develop Effective DeliveryTechniques Eye Contact Non-verbal communication Speaking voice  Notes  Handling questions  Te...
Notes Format AppearanceDo not use the screen as your notes!            Susan H. Irons Successful Oral                     ...
Develop Effective DeliveryTechniques Eye Contact Non-verbal communication Speaking voice Notes  Handling questions  Te...
Handling questions Acknowledge audience members explicitly. Why? Repeat the questions. Why? When answering, don’t look jus...
Develop Effective DeliveryTechniques Eye Contact Non-verbal communication Speaking voice Notes Handling questions  Te...
Team Presentations Transitions and cues Handling technology Handling questions           Susan H. Irons Successful Oral   ...
Remember Basic Logistics! Check out your presentation space Confirm the presentation time length Ask about the size of you...
For a successful presentation: Analyze the situation Organize your ideas Develop effective delivery techniques         ...
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Business Communication Successful Oral Presentations

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Business Communication: Successful Oral Presentations

Business Communication Successful Oral Presentations

  1. 1. Business Communication:Successful Oral Presentations Susan H. Irons Business Communication Kenan-Flagler Business School
  2. 2. Your GoalTo develop strategies and skills for delivering effective and professional business presentations Susan H. Irons Successful Oral Presentations
  3. 3. For a successful presentation: Analyze the situation Organize your ideas Develop effective delivery techniques Susan H. Irons Successful Oral Presentations
  4. 4. Analyze the Situation Speaker: What is your relationship to your audience? Purpose: What is your goal? (To inform? To persuade? To entertain?) Audience: Who are they? What do they know? How will they react? Susan H. Irons Successful Oral Presentations
  5. 5. For a successful presentation: Analyze the situation Organize your ideas Develop effective delivery techniques Susan H. Irons Successful Oral Presentations
  6. 6. Organize Your Ideas Opening Purpose Preview of main ideas Development of main points Review/summary Closing Susan H. Irons Successful Oral Presentations
  7. 7. Organize Your Ideas: Opening Gain attention (unusual fact) Give bottom line Show benefit(s) to listeners Introduce yourself Show your qualifications Clarify topic Susan H. Irons Successful Oral Presentations
  8. 8. Organize Your Ideas: Purpose Develop a purpose slide Explain your purpose orally Susan H. Irons Successful Oral Presentations
  9. 9. Organize Your Ideas: Preview Offer a table of contents, an agenda, an outline Make this preview slide your “moving blueprint” for the presentation Susan H. Irons Successful Oral Presentations
  10. 10. Organize Your Ideas: MainPointsEach point needs an oral signpost Now that I’ve discussed the salary increase, I want to move on to health care options. The last point I want to make involves implementing the flex-time policy. Susan H. Irons Successful Oral Presentations
  11. 11. Organize Your Ideas: MainPointsEach point needs development Support your generalizations with specific information Use logically persuasive tools to shape opinions (such as facts, history, analogy, appeals to needs and values) Susan H. Irons Successful Oral Presentations
  12. 12. Organize Your Ideas:ConclusionProvide an oral signpost “In conclusion . . .” “To summarize . . .” Susan H. Irons Successful Oral Presentations
  13. 13. Organize Your Ideas:ConclusionReview/summarize your main points Then-- Refer to opening or End with actions steps or Refer to audience benefits Susan H. Irons Successful Oral Presentations
  14. 14. Organize Your IdeasWhy so much repetition? Susan H. Irons Successful Oral Presentations
  15. 15. Organize Your IdeasPowerPoint Presentations Font Design: 6X6 rule VisualsHandoutsRemember: YOU are the presentation! Susan H. Irons Successful Oral Presentations
  16. 16. Organize Your Ideas Use visuals that enhance your message Visuals should relate to your message help make your point be consistent Susan H. Irons Successful Oral Presentations
  17. 17. Organize Your IdeasEffective PowerPoint slides are simple uncluttered consistent Susan H. Irons Successful Oral Presentations
  18. 18. Organize Your IdeasAudiences understand your point an average of 25% faster when communicated via a graphic representation than a text version. Susan H. Irons Successful Oral Presentations
  19. 19. For a successful presentation: Analyze the situation Organize your ideas Develop effective delivery techniques Susan H. Irons Successful Oral Presentations
  20. 20. Develop Effective DeliveryTechniques Eye Contact Non-verbal communication Speaking voice Notes Handling questions Team Presentations Susan H. Irons Successful Oral Presentations
  21. 21. Eye ContactEffective eye communication 5 seconds x and z patterns Avoid: Eye dart Gazing out the window Slow blink Lighthouse scan Susan H. Irons Successful Oral Presentations
  22. 22. Develop Effective DeliveryTechniques Eye Contact Non-verbal communication Speaking voice Notes Handling questions Team Presentations Susan H. Irons Successful Oral Presentations
  23. 23. Non-verbal Communication:PostureUpper body postureLower body posture Susan H. Irons Successful Oral Presentations
  24. 24. Non-verbal Communication:MovementEliminate barriersDo the 2-step Susan H. Irons Successful Oral Presentations
  25. 25. Non-verbal Communication:Gestures Use appropriate hand and arm gestures Be natural and open Avoid these pitfalls: Figleaf Sisters of Mercy Parade Rest Jangler Susan H. Irons Successful Oral Presentations
  26. 26. Non-verbal Communication:Facial Expressions Look pleasant Smile whenever appropriate Susan H. Irons Successful Oral Presentations
  27. 27. Non-verbal Communication:Energy Start strong Show enthusiasm End with high energy Susan H. Irons Successful Oral Presentations
  28. 28. Develop Effective DeliveryTechniques Eye Contact Non-verbal communication Speaking voice Notes Handling questions Team Presentations Susan H. Irons Successful Oral Presentations
  29. 29. Speaking Voice: InflectionAffects Meaning Effective communication is essential to organizational success. Susan H. Irons Successful Oral Presentations
  30. 30. Speaking Voice: PaceThe most effective rate of speed for a presentation is between 175 and 190 words per minute. Susan H. Irons Successful Oral Presentations
  31. 31. Speaking Voice: Volume andClarity Articulate well Don’t swallow ends of sentences Don’t drop voice at end of presentation Susan H. Irons Successful Oral Presentations
  32. 32. Speaking Voice: VerbalClutter Uh Ummmmmm Er You know Like Okay Susan H. Irons Successful Oral Presentations
  33. 33. Develop Effective DeliveryTechniques Eye Contact Non-verbal communication Speaking voice Notes Handling questions Team Presentations Susan H. Irons Successful Oral Presentations
  34. 34. Notes Format AppearanceDo not use the screen as your notes! Susan H. Irons Successful Oral Presentations
  35. 35. Develop Effective DeliveryTechniques Eye Contact Non-verbal communication Speaking voice Notes Handling questions Team Presentations Susan H. Irons Successful Oral Presentations
  36. 36. Handling questions Acknowledge audience members explicitly. Why? Repeat the questions. Why? When answering, don’t look just at questioner. What if you don’t know the answer? Susan H. Irons Successful Oral Presentations
  37. 37. Develop Effective DeliveryTechniques Eye Contact Non-verbal communication Speaking voice Notes Handling questions Team Presentations Susan H. Irons Successful Oral Presentations
  38. 38. Team Presentations Transitions and cues Handling technology Handling questions Susan H. Irons Successful Oral Presentations
  39. 39. Remember Basic Logistics! Check out your presentation space Confirm the presentation time length Ask about the size of your audience Prepare a back-up plan Practice! Arrive early Susan H. Irons Successful Oral Presentations
  40. 40. For a successful presentation: Analyze the situation Organize your ideas Develop effective delivery techniques Susan H. Irons Successful Oral Presentations

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