St. Louis Community College implemented Microsoft Live@edu to provide students with a standardized email and collaboration platform. Previously, the college did not have a way to reliably communicate with students who used personal email accounts. Live@edu gives each student a college email account with 25GB of online storage and tools like SkyDrive and Spaces. It has improved communication on campus and allowed students to access their schoolwork from anywhere. Over 59,000 student and faculty accounts have been created since implementation.

1. Microsoft Live@edu
Customer Solution Case Study
Students Welcome Collaboration Services in
College’s Web-Based E-Mail Offering
“With Live@edu, we can provide the social-networking
Customer: St. Louis Community College features that excite students and get them involved in
Web Site: www.stlcc.edu campus life.”
Customer Size: 4,000 employees
Country or Region: United States Craig Klimczak, Vice Chancellor, Technology and Educational Support Services, St. Louis Community
Industry: Education College
Customer Profile St. Louis Community College (STLCC) did not offer students a
St. Louis Community College is the largest
community college district in Missouri, standard e-mail service, so students used their own—and the
serving more than 100,000 students college never knew whether they received campus
through credit courses, continuing
education, and workforce development communications. STLCC standardized on Microsoft® Live@edu,
programs. hosted collaboration services that include Windows Live™
Software and Services SkyDrive™ for password-protected online storage and Windows
 Services Live Spaces for personal spaces. Now students can share
− Microsoft Live@edu
documents and work productively, anytime, anywhere.
Business Needs SunGard Higher Education Banner
St. Louis Community College (STLCC) in enterprise resource system so that faculty
Missouri annually serves more than 100,000 and staff could communicate with them.
students enrolled in credit courses, work
force development programs, and continuing “Students changed their e-mail provider
education classes. The largest community frequently, and they didn’t always update the
college in the state, STLCC offers 15 college- Banner system,” says Craig Klimczak, Vice
transfer options, 57 workforce development Chancellor, Technology and Educational
programs, and more than 100 career Support Services at St. Louis Community
programs. STLCC employs 4,000 workers, College. “We didn’t have a consistent,
including 2,000 faculty members. reliable way to communicate with our
student body or to build relationships with
Until recently, STLCC did not provide a alumni. We never knew if all students
standard, college-endorsed e-mail service for received important campus news. Also,
For more information about other Microsoft its students. The majority of students used faculty wanted a better communication tool
customer successes, please visit:
www.microsoft.com/resources/casestudies their own hosted e-mail accounts, which they to improve learning outside of the
were supposed to register in the college’s classroom.”
To learn more about Microsoft® Live@edu,
call us at 888-354-8907 from 8am-5pm CST..

2. The Student Government Association heard was a new student, but the college and take long breaks stay connected to the
from students who expressed a desire for an Microsoft really promoted the service with college,” says Klimczak.
The Student Government Association heard was a new student, but the college and take long breaks stay connected to the
.edu e-mail address so that they could take prizes and contests,” says Henderson.
from students who expressed a desire for an Microsoft really promoted the service with college,” says Klimczak.
advantage of educational promotions. “Microsoft donated a computer package and Improving Student Organization
.edu e-mail address so that they could take prizes and contests,” says Henderson.
Students also wanted more storage and less that was really cool.” Robinson is more organized now that she
advantage of educational promotions. “Microsoft donated a computer package and Improving Student Organization
unsolicited e-mail. “I had an account with AOL, uses Live@edu to manage both her
Students also wanted more storage and less that was really cool.” Robinson is more organized now that she
but I got so much junk e-mail, I couldn’t use it Some students actively promoted the service academic and her social life. With one
unsolicited e-mail. “I had an account with AOL,
The Student Government Association heard was a new student, but the college and take Live@edu to manage both her
uses long breaks stay connected to the
for college communications,” says Leon to peers. “In the Campus Life office, we password to access a whole suite of
but I got so much junk e-mail, I couldn’t use it Some students promoted the service service
Microsoft really actively promoted the with college,” says Klimczak. life. With one
academic and her social
from studentsstudent at STLCC. desire for an
Henderson, a who expressed a handed out a lot of information about the communication and collaboration tools,
for college communications,” says Leon
.edu e-mail address so that they could take to peers. “In the Campus Life office, we
prizes and contests,” says Henderson. password to access a whole suite of
service for students so they would be she’s streamlined her contacts and online
Henderson,of educational promotions.
advantage a student at STLCC.a better “Microsoft donated information aboutsays
handed out a lot of a the communication and collaboration tools,
Other students wanted to build prepared for it for the computer package and
fall semester,” Improving Student Organization
presence, while organizing her study
Studentscommunity. “We talked about the service for students so they would be she’s streamlined organized now that she
Robinson is more her contacts and online
campus also wanted more storage and less Stuckey. really cool.”
that was sessions and social life. “I love the fact that
Other students wanted toan account with AOL,
build a better
unsolicited a college e-mail service at our prepared for it for the fall semester,” says presence, whileto manage bothstudy
uses Live@edu organizing her her
benefits of e-mail. “I had all the services are rolled into one, and
campus community. “We talkedcouldn’t use it
about the
but I got so says Demetrius Stuckey, Student Stuckey. sessions and social life. “I love theone that
fact
meetings,” much junk e-mail, I To activate theiractively promoted the service
Some students accounts, students look up there’s no and her social life. With
academic more junk mail,” she says. “I’ve
benefits of communications,” says Leon
a college e-mail service at our
for college Association President. “Before all the services are rolled into one,of
password of all my oldwhole suite and use
Government their my.stlcc.edu e-mail address on we Self-
to peers. “In the Campus Life office, the gotten rid to access a profiles and just
Henderson,says Demetrius Stuckey, Student
meetings,” a student at STLCC.
coming to STLCC, a lot of our students didn’t
To activate their accounts, students look up
Service page of the information about the
handed out a lot of student Banner system, there’s no more junk mail,” she says. “I’ve
communication and collaboration tools, my
Windows Live Spaces, so I keep track of
Government Association President. “Before their my.stlcc.edu e-mail address on the Self- she’s streamlinedsendcontactsandsongs and
gotten rid of all myher profiles andjust use
old
have an e-mail address at all, so we discussed service for students the they would be site
and then they go to so Windows Live friends there. We each other online
Other students wanted of them to have didn’t
coming to STLCC, a lot to our students
how it would be good for build a better a
Service page it for the fall semester,” says
prepared for of the student Banner system,
and perform a special, first-time logon. “It
Windows Live Spaces, so I keep track of my
presence, whilealso send meeting reminders
post pictures. I organizing her study
have an community. “We talked about the
campus e-mail address at all, so weeveryone.”
discussed and then they go to the Windows Live site
Stuckey. friends there. We send each other
sessions andof the Poetry Club.” songs and
standard way to communicate with was a simple process to get started, and an to members social life. “I love the fact that
how it would be goode-mail service at our
benefits of a college for them to have a and perform a special, first-time logon. “It all the services are send into one, and
post pictures. I alsorolled meeting reminders
easy transition because I already was
standard way to Demetrius Stuckey,everyone.”
meetings,” says communicate with Student was a simple process to get started, and an to members of the Poetry Club.”
Solution familiar with Hotmail,” saysstudents look up
To activate their accounts, STLCC student there’s no more of all mail,” she says. “I’ve
“I can take care junk my school business
easy transition because I address was Self-
their my.stlcc.edu e-mail already on the
Government
In late 2007,Association President.College
“Before gotten rid of all my withprofiles and just use
and communicate old teachers and other
Solution St. Louis Community didn’t
coming to STLCC, a lot of our students
Jalisa Robinson.
familiar pageHotmail,” says STLCC student
Service with of the student Banner system, WindowsGovernment Associationbusiness
“I can take care of all my school track of my
chose an e-mail service for its students and Student Live Spaces, so I keep members
In late 2007, St. Louis Community College Jalisa Robinson. to the Windows Live site and communicatesend each other songs and
friends there. We with teachers and other
alumni—Microsoft® Live@edu, soset of hosted
have an e-mail address at all, a we discussed and then they go
Benefits with one e-mail address,” adds Stuckey.
how it would be and collaborationhave aand
chose an e-mail service for its students
communication good for them to services. and perform a special, first-time logon. “It
With Live@edu, St. Louis Community College
Student Government Association members
“The pictures. I also send meetingand is on
post Live@edu e-mail looks good reminders
alumni—Microsoft® Live@edu, a set everyone.”
of hosted Benefits with one e-mailthe Poetry Club.”
to my resumes.address,” adds Stuckey.
Each STLCC student receives awith
standard way to communicate Windows was a simpleaprocess to get started, and an
is delivering leading-edge, fully integrated all members of I recommend it to other
communication and collaboration services. easy Live@edu,because I Community College
With transition St. Louis already was “The Live@edu e-mail looks good and is on
Live™ Hotmail® Web-based e-mail account for set of communication and collaboration clubs on campus because they can use the
Each STLCC student receives a Windows
Solution familiar with a leading-edge,STLCC student
is delivering Hotmail,” fully integrated allcan take care I recommend it to other
“I my resumes. of all to school business
life. Other services include Windows Live services that’s buildingsays
a sense of Windows Live Spaces myadvertise what they
Live™ Hotmail® Web-based e-mail account for
In late 2007, St. Louis Community College set of Robinson.
Jalisa communication and collaboration clubs on campus because they can use the
SkyDrive™ storage technology, which provides community across its four campuses. “With do.” communicate with teachers and other
and
life. Othere-mail service for Windows Live
chose an services include its in a highly services that’s building a sense of WindowsGovernment Association members
Student Live Spaces to advertise what they
25 gigabytes of online storage students and Live@edu, we can provide the social-
SkyDrive™ storage technology,a set ofprovides
alumni—Microsoft® Live@edu, which hosted community across its four campuses. “With
Benefits do.” one e-mail address,” adds Stuckey.
with
secure environment, and Windows Live networking features that excite students and Building “Anytime, Anywhere” Productivity
25 gigabytes of online storage in aservices.
communication and collaboration highly Live@edu, we can provide the social- College
With Live@edu, St. Louis Community “The Live@edu e-mail looks good and is on to
Spaces for creating personal spaces and get them involved in campus life,” says Students are using Windows Live SkyDrive
secure environment, receives a Windows
Each STLCC student and Windows Live networking features that excite students and Building “Anytime, Anywhere” Productivity
writing blogs. Klimczak. a leading-edge, fully integrated
is delivering all my resumes. I recommendstay productive
access their stored work and it to other
Spaces for creating personal spaces and for
Live™ Hotmail® Web-based e-mail account get of communication and collaboration
set them involved in campus life,” says Studentscampus Windows Live SkyDrive to
clubs on are using Internet connection.
anywhere there isbecause they can use the
an
writing blogs. Klimczak. access their stored work advertise productive
and stay what they
“We Other services include Windows January
life. began provisioning accounts in Live services that’s building a sense of
Standardizing Campus Communications Windows Live Spaces have to carry around
“With SkyDrive, I don’tto
SkyDrive™ storage technology, which provides
communitymy.stlcc.edu e-mail account is the anywhere there is an Internet connection.
2008,” says Klimczak. “Today, we have Today, the across its four campuses. “With do.”
flash drives,” says Henderson. “I know my
“We began provisioning accountsa highly
25 gigabytes of online storage in in January Standardizing Campus Communications
Live@edu, we can provide the social- all “With SkyDrive, I don’t have to carry around
59,339 accounts provisioned. We also official communications channel with work is secure and I can print it out
2008,” environment, and Windowshave
secure says Klimczak. “Today, we Live
created accounts for faculty and staff to networkingmy.stlcc.edu e-mail account isand
Today, the features that excite students the
students. STLCC faculty and administration
flash drives,” says Henderson. “I know my
Building “Anytime, Anywhere” Productivity
anywhere and work at friends’ houses. Now
59,339 for creating personal spaces and
Spaces accounts provisioned. We also official communications channel with all work is secure and I can printLive SkyDrive to
Students are using Windows it out
communicate as well.” know thatinvolved in campus life,” says
get them important e-mail messages reach it’s easy to stay on top of my work.”
createdblogs.
writing accounts for faculty and staff to students. STLCC faculty and administration
Klimczak. anywhere and work work and stay productive
access their stored at friends’ houses. Now
everyone. This is important for a distributed
communicate as well.” know that important e-mail messages reach
it’s easy tothere onan Internetwork.”
anywhere stay is top of my connection.
In August 2008, STLCC, upon the campus that includes many part-time, adult
“We began provisioning accounts in January everyone. This is important for a distributed
Standardizing Campus Communications “With SkyDrive, I don’t have to carry around
recommendation of the college Leadership students. “Accounts for students who don’t
In August 2008, STLCC, upon the have campus that includes many part-time, adult
Team, says Klimczak. “Today, we
2008,”mandated that all students use their registerthe my.stlcc.edu e-mail account is the
Today, for three Fall or Spring terms are flash drives,” says Henderson. “I know my
recommendation of the college Leadership students. “Accounts for students with all
official communicationseven students don’t
who
59,339 accounts provisioned. We also
my.stlcc.edu accounts as the formal marked as ‘alumni,’ so channel who work is secure and I can print it out
Team, mandated thatfaculty and staff to
all students use their register for three faculty Spring terms are
students. STLCC Fall or and administration anywhere and work at friends’ houses. Now
communications for
created accountsplatform for the college. “I
my.stlcc.edu accounts as the formal
communicate as well.” marked asimportant so even students who
know that ‘alumni,’ e-mail messages reach it’s easy to stay on top of my work.”
communications platform for the college. “I everyone. This is important for a distributed
In August 2008, STLCC, upon the campus that includes many part-time, adult
recommendation of the college Leadership students. “Accounts for students who don’t
Team, mandated that all students use their register for three Fall or Spring terms are
my.stlcc.edu accounts as the only. MICROSOFT MAKES NO WARRENTIES, EXPRESS OR IMPLIED soTHIS SUMMARY.
This case study is for informational purposes
formal marked as ‘alumni,’ IN even students who
Document published June 2009
communications platform for only. MICROSOFT MAKES NO WARRENTIES, EXPRESS OR IMPLIED IN THIS SUMMARY.
This case study is for informational purposes the college. “I
Document published June 2009
To learn more about Microsoft® Live@edu,
call us at 888-354-8907 from 8am-5pm CST.
This case study is for informational purposes only. MICROSOFT MAKES NO WARRENTIES, EXPRESS OR IMPLIED IN THIS SUMMARY.
Document published June 2009