1. Unit 00, 11 Xxxxxxxx Street
Xxxxxxxxxx, NSW – 1234
Phone: +61-12345678
My Name
Email:Xxxxxxxx@xxxxxxxxxx.com
Career Conspectus
Organised, adaptable IT professional with 7 years experience in information security, user access
management and IT helpdesk, seeking a carrier opportunity in IT industry. The focus is to gain a greater
knowledge and to achieve a challenging career to develop professionally by constant learning and
dedicated working.
Area of Expertise
•
IT Security Helpdesk is one of my most important business assets and it’s
•
vital that we all protect it along with the information systems that support it.
Involved in User Access Management, User Access reviews, IT Support,
IT Security Audit, testing on user access and presenting results.
•
•
Involved in Trainings and Induction Programs for the new joiners.
Experience at developing/writing documentation and specification; User
manuals, technical Presentations etc. complying with established processes;
maintaining strict adherence to the prescribed guidelines, processes, and
procedures.
Professional Overview
July 2009 – April 2013
Systems Analyst
Enterprise Management Group
The Enterprise Management Group has been providing innovative, practical and professional services in the field of logistics to
clients in the commercial sector.
July 2007 – July 2009
Consultant
Six Sigma Soft Solutions
Six Sigma provides Software development services to organizations to meet their business needs and improvising their business
using new age technologies and tools to build cutting-edge applications.
March -2005 - May 2006
Customer Support Officer
Allsec Technologies
Allsec Technologies Ltd is a Business Process Outsourcing (BPO) service provider headquartered in Chennai, India with Global
Delivery Capabilities.
Trainings Undertaken
Entelechy: - Customer focus training.
Whale done: - Training to build positive relationships with managers and co-workers in order to become
more productive and achieve greater results.
Clearing Hurdles: - Training to understand the root cause of the problem and necessary action to solve it.
Voice & Accent Training
Advance Excel – Training for Microsoft advance excel.
Have been trained on ITIL
Have attended Information security awareness programme.
2. Getting It Done:- Training on problem solving and escalation handling.
Competencies
Cyber-Ark
Active Directory
ETrust
Unix
Pega
Remedy
Microsoft Word
Mainframe
Microsoft Excel
Microsoft Access
Microsoft Outlook
Lotus Notes
Data Entry
Intermediate Knowledge
Intermediate Knowledge
Intermediate Knowledge
Basic Knowledge
Basic Knowledge
Intermediate Knowledge
Intermediate Knowledge
Basic Knowledge
Intermediate Knowledge
Basic Knowledge
Intermediate Knowledge
Basic Knowledge
98% accuracy
3 years experience
5 years experience
5 years experience
5 years experience
1 years experience
5 years experience
7 years experience
5 years experience
7 years experience
1 years experience
5 years experience
3 years experience
2 years experience
Core Strengths
Very hardworking and very passionate about my job.
Ability to learn from my mistakes as well as mistakes of others.
Team player and teachable.
Punctual & Presentable.
Education
2011
Bachelors in Business Administration
Institute of Distant education, University of Madras
2002
Higher School Certificate
Gill Adarsh Higher Secondary School, Dept of Govt examinations.
Memberships
Current
Agent for Change
2004 - 2009
Volunteer
Ramakrishna Mission, India
Madras Medical Mission, India
Interests
Collecting old stamps & coins.
Entertaining family and friends at home with Indian cuisine.
Outdoor Cycling
Swimming.
Music.
Referees
Available upon request.
