1. Muath Al Khateeb
+97150 623 5848
+96279 697 9929
Khateeb@live.com
Marital status : Single
Nationality : Jordanian
DOB : 12 SEP 1987
O B J E C T I V E S
Seeking a good position in a professionalwork environmentwith varied
responsibilities which will utilize and further enhance myintellectual and
technical skills
P E R S O N A L P R O F I L E
Network engineerwith the determination needed to resolve complex
networking issues.Possessing effective organizationalskills and excellent
working knowledge ofnetworking technologies and having a commitment
to keep up to date with the latest developments.Experienced in providing
motivation, guidance and up to date networking consultancyservice to both
colleagues and clients.
I enjoyhandling people and I'm a devoted hardworking person Now
looking for a newand challenging position,one which will make bestto
learn new skills and further enhance and use ofmy existing skills and
experience and also further my development.
E D U C AT I O N
BSc Software Engineering
from Alzaytoonah University 2005 – 2010
I N E R E S T E S A N D A C T I V I T I E S

2. Muath Al Khateeb
Page 2
 Reading,Writing.
 Surfing the Internet.
 Socializing with people.
 Watching Movies.
E X P E R I E N C E
OSN-Technical Executive
Feb 2016 – Present
Uni ted Arab E mi rates
Responsibilities:
• Identified issues with existing marketing material to drive process
improvements
• Generated newsales opportunities through directand telephone selling
and emails
• Maintained up-to-date knowledge ofindustry, target accounts and
competitive landscape
• Developed innovative business plans and sales strategies for vertical
markets
• Collected customerfeedback and made process changes to exceed
customersatisfaction goals
• Developed effective relationships with all call center departments through
clearcommunication
• Worked with uppermanagementto ensure appropriate changes were
made to improve customer satisfaction
• Built customerloyalty by placing follow-up calls for customers who
reported productissues
• Provided cross training to ten's trained staff on how to improve customer
interactions
• Resolved customercomplaints and concerns with strong verbal and
negotiation skills
• Processed an average of50 calls per day inbound and outbound
technical supportcalls

3. Muath Al Khateeb
Page 3
• Supportcustomers with online billing and accountissues.Staff members
• Answers the phone while maintaining a polite, consistentphone manner
using propertelephone etiquette
Achievements: Established good working relationships with customers,
Trained a team of customerservice officers, Meeting my managerand with
the senioragents every month from other departments to improve the
service in the company.
TEData – Internet service provider
NETWORK ENGINEER 2014-2015
(JORDAN)
Responsibilities:
 Provide IT Supportto customers over the phone and remotely
resolve reported problems
 Analyzing & developing key components using methodology
prescribed techniques.
 Communicating and negotiating with users,specialists, other staff
and suppliers.
 Network connectivity troubleshooting,ping,tracert, telnet.
 Investigating, diagnosing and resolve all network problems.
 Responsible forAsymmetric Digital SubscriberLine (ADSL), Leased
Lines,Hosting and Virtual Private
 Network (VPN) installing and troubleshooting
 Configuring and installing (VPN) modems
TEData – Internet service provider
Call Ce nte r 2014-2015
(J ORDAN)

4. Muath Al Khateeb
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Re s p o ns ib ility
 Deliver service and supportto end-users using and operating
automated call distribution phone software
 Interact with customers to provide and process information in
response to inquiries, concerns,and requests aboutproducts and
services;
 Gather customer’s information and determine the issue by
evaluating and analyzing the symptoms;
 Diagnose and resolve technicalhardware and software issues
involving internet connectivity, emailclients, VOIP and more;
 Research required information using available resources;
 Follow standard processesand procedures;
 Identify and escalate priority issues perClient specifications;
 Redirectproblems to appropriate resource;
 Offer alternative solutions where appropriate with the objective of
retaining customers’and clients’ business;
 Organize ideas and communicate oralmessages appropriate to
listeners and situations;
 Follow up and make scheduledcallbacks to customers where
necessary;
 Stay currentwith system information, changes and updates
 Responsible for maintaining and installing networks based around
Working as partof a team and operating in a fast paced,changing
and challenging 24x7 environment;
S K I L L S
 Excellent computerskills.
 Ability to work underpressure.
 Ability to work with team members and people ofdifferent ethnic
background
 Ability to attain projectobjectives with the use ofminimum

5. Muath Al Khateeb
Page 5
resources.
 Excellentverbal & written communication skills
 Very fast typing skills leading to finish the work faster.
 Have a good technicalnetwork background.
 Working knowledge ofmajornetworking components &
hardware componentsAbility to explain technical issues clearly
to non-technicalcolleagues.
 Experience ofperformance measurement,capacity and tuning
issues.
 Able and willing to work flexible hours when necessary.
Extensive knowledge ofMicrosoft based operating systems
L A N G U A G E S
 Mother Language:Arabic
 Fluencyin English : Speaking and Writing