This resume summarizes an IT professional with 7 years of experience in information security, user access management, and IT helpdesk support seeking a new career opportunity. The individual's experience includes IT security auditing, user access testing and management, technical training, and documentation. Core strengths include a positive attitude, strong communication and coaching skills, and a goal-oriented approach. Previous roles held over the past decade include Systems Analyst, Consultant, and Customer Support Officer. Education includes a Bachelor's degree in Business Administration.

1. Unit 00, 11 Yyyyyyy Street
Xxxxxxxxxxxx, NSW – xxxx
Phone: +61-12345678
My Name
Email:email@email.com
Career Conspectus
Organised, adaptable IT professional with 7 year’s experience in information security, user access management
and IT helpdesk, seeking a career opportunity in IT industry. The focus is to gain a greater knowledge and to
achieve a challenging career to develop professionally by constant learning and dedicated working.
Areas of Expertise
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Involved in IT Security Helpdesk, User Access Management, User Access reviews, IT Support, IT
Security Audit, testing of user access and presenting results .
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Involved in Trainings and Induction Programs for the new joiners.
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Experience at writing documentation and specification; User manuals, technical Presentations etc. Complying
with established processes and maintaining strict adherence to the prescribed guidelines.
Core Strengths
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Positive Attitude: Creating a positive work environment
Communication Skills
Flexibility and Adaptability
Goal oriented: Results achiever, Meeting deadlines
Coaching people: Provide training.
Professional Overview
July 2009 – April 2013
Systems Analyst
Enterprise Management Group.
The Enterprise Management Group has been providing innovative, practical and professional services in the field of logistics to clients in the
commercial sector.
Position Summary
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Providing Security Administration and support to various in-house applications.
Responsible for automation for any existing manual in User Access Reviews.
Providing the senior management with monthly, quarterly and annual Reconciliation reviews.
Providing relevant audit recommendations and ensuring that appropriate follow-up action is taken.
Implementing Quality Initiatives within the Information Security Helpdesk.
Handling escalations.
Provide training to new joiners.
Supports to BCP (Business Continuity Plan) activity.
July 2007 – July 2009
Consultant
Six Sigma Soft Solutions.
Six Sigma provides Software development services to organizations to meet their business needs and improvising their business using new age

2. technologies and tools to build cutting-edge applications.
Position Summary
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Handled inbound calls & service requests for MasterCard Global Information Security Helpdesk.
Provided floor support (Mail Sorting, handling escalation, process knowledge support on calls etc.).
Conducted internal audits on service requests related to user access.
March -2005 - May 2006
Customer Support Officer
Allsec Technologies.
Allsec Technologies Ltd is a Business Process Outsourcing (BPO) service provider headquartered in Chennai, India with Global Delivery
Capabilities.
Position Summary
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Handled inbound calls for CompuCredit customer helpdesk.
Ability to create good solutions and timely resolutions to customer problems.
Provide on-call training to new team members.
Trainings Undertaken
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Entelechy: Customer focus training.
Whale done: - Training to build positive relationships with managers and co-workers in order to become more
productive and achieve greater results.
Clearing Hurdles: - Training to understand the root cause of the problem and necessary action to solve it.
Voice & Accent Training
Advance Excel – Training for Microsoft advance excel.
Have been trained on ITIL
Have attended Information security awareness programme.
Getting It Done: - Training on problem solving and escalation handling.
Competencies
Cyber-Ark
Active Directory
ETrust
Unix
Pega
Remedy
Microsoft Word
Mainframe
Microsoft Excel
Microsoft Access
Microsoft Outlook
Lotus Notes
Data Entry
Intermediate Knowledge
Intermediate Knowledge
Intermediate Knowledge
Basic Knowledge
Basic Knowledge
Intermediate Knowledge
Intermediate Knowledge
Basic Knowledge
Intermediate Knowledge
Basic Knowledge
Intermediate Knowledge
Basic Knowledge
98% accuracy
3 year’s experience
5 year’s experience
5 year’s experience
5 year’s experience
1 year’s experience
5 year’s experience
7 year’s experience
5 year’s experience
7 year’s experience
1 year’s experience
5 year’s experience
3 year’s experience
2 year’s experience
Education
April 2011
Bachelors in Business Administration
Institute of Distant education, University of Madras
April 2002
Higher School Certificate
Gill Adarsh Higher Secondary School, Dept of Govt examinations.

3. Referees
Available upon request.