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Facilitation Matters

Troy Livingston, Beck Tench and Jeff Grabill discuss what they learned through using rhetorical analysis with social media experiences created at a science museum. We also share our framework for how to facilitate learning in online spaces.

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Facilitation Matters

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  2. 2. Understanding Online Interaction In Facilitation, our investigation of online activity also relied on discourse analysis to characterize that activity: Change • Change in action, thinking or values • Sympathy or empathy that shows a change in thought or feeling • Use of technical or scientific concepts or language • Other change move Learning Discourse Environment Claim Citing authority Citing evidence Explanations Articulation of shared roles or experiences • Invocation of place, evidence, or status • Use of values, affect, or technology • Other DE move • • • • • Facilitation • Introducing ideas • Suggesting follow up actions • Demonstrating sympathy or empathy • Demonstrating respect for perspective or identity • Invitations (to connect, to develop ideas) • Redirection • Provocation • Construction of connection between ideas or people
  3. 3. Preliminary Findings There are three facilitation moves that are associated with change: 1. Invitations 2. Construction of connections between people and ideas Groups matter. Achieving some level of “groupness” is likely necessary for success in online environments. “Experimonth itself” has agency: 1. Activities that create heightened awareness 2. Activities that ask people to share 3. Technology and cultures that allow for meaningful conversations to happen 4. Experimonth facilitators
  4. 4. Facilitation Moves and Learning Beck: Rode - I wonder how this treatment of humor jives with the "We're a Culture, Not a Costume" discussion we were having over at Shutterbug? Ronelle: Beck, I thought about that when I posted it. I think that in doing this experimonth it has led us to notice this or be more hyper aware of the things and images around us. It has sparked conversations and led me to ask questions about myself, to identify the things about myself that may be racist or that I may take offense to. This was something that made me laugh a little and made me also loosen up.
  5. 5. Facilitation Moves and Learning Beck: Tamberly - This question reminded me of The Invisible Knapsack, which a friend shared with me a long time ago. Tamberly: This was an interesting article. It made me wonder what can be done to begin to unravel these intertwined belief systems to get to a place where everyone is on equal footing. It also made me wonder if it can ever happen as most in power don't see reason to relinquish it :/
  6. 6. Groupness • • • • Groupness is an event and process. Sometimes it happens, sometimes it doesn’t. There is both growth and decay, life and death. We see indicators of groupness in activity. Many but not all acts of groupness are communicative or communication practices are the sources for indicators of groupness. Moves to set boundaries—we moments, us and them moments, and so on—are important indicators. Also important are things that are shared: norms, practices, identities, emotions, ideas, values, work (this list is not intended to be exhaustive).
  7. 7. Facilitation Toolbox
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