At Google, we see the power of the web working for small businesses every day, connecting millions of small businesses with the customers who are searching for them on Google Search and Maps. With a little bit of elbow grease and the help of technology, we believe every business can grow online. Together with our partners, we’re on a mission to help make that happen. Join Speaker for Grow with Google, Bryan Caplan, as he takes you on a tour of how Google works and how to make it work for you.

1. Get Your Business Online
google.com/grow

2. Meet Your Presenter
Speaker, Grow with Google
CEO, Bryan Caplan Marketing
Host, Bigger Better Biz YouTube Channel
Expertise:
• Web Design
• Email Marketing
• Online Reviews
• Local SEO
Keep this session going at www.biggerbetter.biz

4. 4 Grow with Google
AGENDA
WHAT IS A BUSINESS PROFILE ON GOOGLE?
Manage business information with the Google My Business app
CREATE A BUSINESS PROFILE WITH GOOGLE MY BUSINESS
Claim or verify your business profile on Google
CREATE A WEBSITE WITH GOOGLE MY BUSINESS
Customize and publish a free website

5. 5 Grow with Google
CONNECT WITH CUSTOMERS WHEN THEY SEARCH GOOGLE

6. 6 Grow with Google
CONNECT ON GOOGLE MAPS

7. 7 Grow with Google
CONNECT ACROSS DEVICES
Google My Business works
on desktops, laptops,
tablets, and mobile phones.

8. 8 Grow with Google
What is a Business
Profile on Google?

9. 9 Grow with Google
ANATOMY OF A BUSINESS PROFILE ON GOOGLE
Business overview
Location Info
Photos and videos
Quick links
Reviews

10. 10 Grow with Google
Up-to-date profiles are:
2.7X more likely to be
considered reputable.1
70% more likely to attract
location visits. 1
50% more likely to lead to a
purchase. 1
Download the free app
for Android or iOS.
MAKE UPDATES WITH THE MOBILE APP
1
Ipsos research: Benefits of a complete listing 2017

11. 11 Grow with Google
40% of local business
searchers want to find
hours of operation.1
CONFIRM YOUR BUSINESS HOURS ON GOOGLE
1.
Google Consumer Barometer, April 2017

12. 12 Grow with Google
SHARE UPDATES WITH POSTS
Post updates directly
on your Business
Profile.

13. 13 Grow with Google
TYPES OF POSTS TO TRY
Products OffersAnnouncements Events Business info
NEW

14. 14 Grow with Google
90% of customers
more likely to visit a
business that has
photos on a search
results page. 1
Take photos and add
filters directly from the
app.
ADD BUSINESS PHOTOS
1
Ipsos research: Benefits of a complete listing 2017

15. 15 Grow with Google
CUSTOMERS CAN BOOK APPOINTMENTS, FAST
Book an appointment in
under a minute, directly
through your profile.

16. 16 Grow with Google
ADD DETAILS WITH ATTRIBUTES
Optional attributes help
searchers learn more about
your business.
Can appear as highlights to
help your business stand
out in search results.

17. 17 Grow with Google
MANAGE CUSTOMERS AND RESPOND TO REVIEWS
Be notified when customers write
reviews about your business.
Build brand loyalty by responding.
Reply with your point-of-view,
solutions, answers, or thanks.
M

18. 18 Grow with Google
Set up messaging so
your customers can
message you directly.
USE MESSAGING TO COMMUNICATE

19. 19 Grow with Google
SEE WHAT’S WORKING WITH INSIGHTS
● How do searchers find you?
● How do they interact with
the profile?
● Do they call, request directions,
and visit your website?
● Where do customers come from?
● What days have the most
activity?

20. 20 Grow with Google
First, click Manage
Users.
Next, click the “+” icon
in the top right of the
app.
Enter their email
address and select
their role.
ADD MANAGERS TO HELP

21. 21 Grow with Google
Create a Business Profile
with Google My Business

22. 22 Grow with Google
To get started, visit:
google.com/business
GOOGLE MY BUSINESS

23. 23 Grow with Google
STEP 1: SIGN INTO YOUR GOOGLE ACCOUNT
Sign into the
Google Account you
use for your business.
Don’t have a Google account?
Click create account to get
started.
accounts.google.com/signup

24. 24 Grow with Google
STEP 2: SELECT YOUR BUSINESS OR ADD IT
Write the business name
as you want it to appear
on Google.
It may appear in a
drop-down list.

25. 25 Grow with Google
STEP 3: ENTER YOUR BUSINESS DETAILS
Check “yes” to add a
location customers can
visit.
Check “no” if the
business delivers goods
or services to customers
at their location.

26. 26 Grow with Google
ENTER YOUR BUSINESS ADDRESS

27. 27 Grow with Google
ENTER YOUR SERVICE AREAS

28. 28 Grow with Google
ENTER YOUR BUSINESS CATEGORY
If you can’t find the
perfect category choose
something close.

29. 29 Grow with Google
ENTER YOUR PHONE NUMBER OR WEBSITE
Providing current info will
help customers get in
touch with your business.

30. 30 Grow with Google
Confirm you are
authorized to manage
the Business Profile by
clicking Finish.
STEP 4: VERIFY YOUR CONNECTION TO THE BUSINESS

31. 31 Grow with Google
You will use a
separate form.
Click Verify later.
STEP 5: VERIFY YOUR BUSINESS

32. 32 Grow with Google
g.co/grow/verifymybusiness
Google username:
the complete email address
associated
with the profile.
SUBMIT THIS FORM TO REQUEST VERIFICATION

33. 33 Grow with Google
Create a website with
Google My Business

34. 34 Grow with Google
Click website
to get started.
CHOOSE “WEBSITE” FROM NAVIGATION

35. 35 Grow with Google
Select Themes to
change the site design.
Select Edit to add text
to your website.
Select Photos to add
images to your website.
EDIT YOUR WEBSITE

36. 36 Grow with Google
Select More
to publish or unpublish
your site, change
the domain name,
or change default
language.
Or, click the
Publish button.
MANAGE SETTINGS AND PUBLISH

37. 37 Grow with Google
You have two options:
1. [your business name].business.site
2. Use a custom domain name
CHOOSE A WEBSITE ADDRESS
http://stasias-bakery.business.site

38. 38 Grow with Google
CONGRATS, YOU’RE ON THE WEB!

39. Questions?
Speaker, Grow with Google
CEO, Bryan Caplan Marketing
Host, Bigger Better Biz YouTube Channel
Keep this session going at www.biggerbetter.biz