Bhanu Partap Singh provides his curriculum vitae, which includes his work experience at Samsung India Electronics Pvt. Ltd. as a Senior Executive since 2013 and IBM Global in Chandigarh from 2012-2013 as a Customer Service Associate. He details his responsibilities in customer service, returns processing, network support, and data analysis using SAP and other systems. Bhanu also lists his education qualifications including an ongoing MBA and past degrees in animation, computer applications, and mathematics. Additional details on skills, projects, strengths, and hobbies are also provided.

1. Curriculum Vitae
Bhanu Partap Singh
Address: Vill‐Bani lodhi, P.O:‐Sunder chack
Teh. & Distt. :‐Pathankot, State :-Punjab (India)
Email: Thakurbp1987@gmail.com
Mobile no.: +91-9717405551
OBJECTIVE :
To work with an organization that can enhance my knowledge and skills to grow along with company.
Work Experience :
Current employer: SAMSUNG INDIAELECTRONICS PVT.LTD.
Designation: Senior Executive
Profile Tenure : Nov’2013 to till date
Department: Customer service (CS) department in Samsung corporate Office Gurgaon. (HO)
I am looking after following:-
 Working on SAP ECC 6.0,oracle database system
 Shouldering responsibility in GSPN(Global Service Portal Network) to resolve the bugs and reply through
QNA.
 Data entry in Sap related to loaner sets.
 Testing of various modules on Sap with different T codes.
 Implement the ERP System, Recommending and implementing improvements and efficiencies.
 Resolving database issues in respect of GCIC, GERP and GMP from HQ and drafting MD approvals.
 Developing standardized information capturing process, workflow for service and return channels team.
 Providing technical and quality checks on bugs & errors and providing technical consultancy.
 Understanding business processes and gathering requirements for service functions in B2B model.
 Resolving issues in HHP DOA (Dead on Arrival) cases and developing process & policies.
 Collecting multiple data for specific projects.
 Preparing specific formats for FSC/ ESC/ DSC teams to capture real time data for client problems.
 Non salable reporting based on system data.
 Time to Time new System related trainings.

2.  Generating Branch wise/product wise/reason wise monthly return/refund status.
 Inspection and grading report of sets which are lying in warehouses.
 Dealer discount operation requirements and procurement of them.
 Updating new products (Models) in Model master database through Sap.
 Monitoring/Handel All (Return & Discount) related Technical Issues.
Product Return:
1. Working in Return process (HHP DOA) of mobile phones process, maintaining the technical return report
(Sales amount / Technical return quantity / Technical Return ratio) on daily basis.(Handle North zone 2
and South).
2. Handling field queries regarding returns.
3. Supporting National distributors (Telemart, Ingram) all over India about their pendency and clearance
from Samsung.
4. Handling the Bookin Process, maintain all bookin pending data on daily basis and Publishing the reports
to all branches and management and regularly follow-up to all service centers and branches
coordinators.
5. Handling customer escalations, voc cases etc.
Network Support:
> Maintaining and Updating Monthly Network Expansion of Customer service centers (Msc, Esc, and Fsc)
for Pan India.
> Managing Product wise/svc Centre type wise Network expansions.
> Generate District wise coverage Network expansion Report for all products.
> Maintaining the data of Service Partners with their product Authorizations.
> Managing consumables of DOA packing and handle all queries of service center.
IBM Global , Chandigarh (19th
Nov’2012 to 31 Aug’2013)
Designation: CustomerServiceassociate (Frontline)
Profile: Tenure : Nov’2012 to Aug’2013
Process: CITI BANK OF AMERICA. (Credit Card Team)
1. Handling customer calls and solve the queries regarding Accounts and Payment (International call
Centre) .
2. Working in the sales process, maintain all the records (Publishing reports Daily / weekly / fortnightly /
monthly (Both internal and client level).
3. Analyzing & Maintaining Daily Sales Submission Reports.

3. 4. Preparing & structuring all the reports including National IVR.
EDUCATION :
 Pursuing MBA from SMU (Sikkim Manipal University) in Operational Management.
 Completed 3D Animation diploma from Maya Academy of Advance Cinematic (Chandigarh) affiliated
to Cambridge University (U.K) in 2011.
 Completed Post Graduate Diploma In Computer Application (PGDCA) from Guru Nanak Dev University
(GNDU Amristar) with an aggregate of 71% in 2009.
 Completed Bachelor of Computer Application (BCA) with an aggregate of 58% from GNDU Amritsar in
2008.
 Completed High Secondary Education (10+2) with 62% (Medical/Non‐Medical) from Senior Secondary
School, Bhoa (Pathankot) in 2005.
 Completed Matriculation fromSarvhitkari Vidya Mandir, Bhoa (Pathankot) with 57% in 2003.
COMPUTER SKILLS :
• Software Applications: Adobe Photoshop, AFX, VFX, DFM, 3D Modelling, Rigging & Animation Maya
2011.
• Working on SAP, MCS, GERP, GCIC, GSPN, MS Excel, MS Word, Power Point.
• Languages known: C, C++
SPECIALIZATION :
Specialist in 3D character animation (Maya).
PROJECTS Undertaken IN 3D ANIMATION &SHOWREEL:
Please refer below the given YouTube URL web link where I had uploaded my 3D Animation project:-
http://www.youtube.com/watch?v=TXB16ZFhLsQ
STRENGTHS :
Adaptable, hard working, quick learner and efficient team player.

4. CO‐CURRICULAR ACTIVITIES & ACHIVEMENTS :
• Hosted the Annual function every year during graduation and post-graduation throughout the degree.
• Received Best Volunteer Award in NSS (National service Scheme) camp during post-graduation in 2009.
• Received Gold Medal twice in Zonal Level Wrestling in 2002 and 2003 during school days.
HOBBIES :
Listening music & Gardening.
PERSONAL DETAILS :
Date of Birth: 10th DEC 1987
Marital Status: Single
Languages: English, Hindi, Punjabi
Passport Number: K4237225, issued since 25th APR 2012
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Bhanu Partap
(Signature)