1. Curriculum Vitae
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ANJAN BHOWMIK
ADDRESS:
27, HR Residency, Flat no. D2, Janatha Colony, Jakkasandra 1st
Main,
Koramangala 1st
Block, Bangalore - 560034
EMAIL: mr.anjan.bhowmik@gmail.com
PHONE: +91-7795063200
SUMMARY
A skilled technical support professional with 2years of experience in Technical support, System
Administration, Microsoft Outlook, Exchange Server, Active Directory.
EXPERIENCE
Designation: IT Operations Associate Duration: 16th
November 2015 - Present
Company:
Accenture Services Pvt. Ltd.,
Bangalore
Client:
Starwood Hotels & Resorts Worldwide,
Inc.
Responsibilities:
 Administration of Active Directory and Microsoft Office 365 Exchange Server users.
 Migration of Active Directory to Oracle IAM
 Handling IT incidents through Service Now tool.
 Providing and managing VPN access through VPN tool.
 Providing floor support for new agents and mentoring them.
 Managing SLA requirements by quick resolution and assigning tickets to agents.
 Analyzing application issues as per interaction tickets and assigning them to respective team.
 First tier support in handling escalation tickets to ensure client satisfaction.
 Updating team with the latest Knowledge Base articles to ensure standardization and attain the required
resolution percentage.
 Providing stat reports to up line managers regarding daily attainment scores by data analysis.
 Conducting problem solving sessions with team to find the root cause of defects.
 Monitoring and reporting of technical support related activities through Cisco Agent Desktop

2. Curriculum Vitae
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Designation: Technical Support Engineer Duration: 24th
February 2015 – 6th
November 2015
Company: NetConnect Global, Bangalore Client:
Hewlett Packard India Sales Pvt. Ltd.,
Bangalore
Responsibilities:
 Managing Active Directory and Microsoft Office 365 Exchange Server users.
 Configuring internal users’ devices for business emails.
 Handling IT incidents through HP Service Management tool.
 Handling VPN access management through Cyberoam Ark.
 Providing floor support for new agents and mentoring them.
 Ensuring that all SLAs are met as per the client requirement.
 Troubleshooting software and system issues for customers through remote access tools.
 Configuration and troubleshooting of Microsoft Outlook.
 Analyzing application issues as per interaction tickets and assigning them to respective team.
 First tier support in handling escalation tickets to ensure client satisfaction.
 Updating team with the latest Knowledge Base articles to ensure standardization and attain the
required resolution percentage.
 Providing stat reports to up line managers regarding daily attainment scores by data analysis.
 Conducting problem solving sessions with team to find the root cause of defects.
Designation: Technical Support Representative Duration: 30th
June 2014 – 20th
January 2015
Company:
C-Cubed Solutions Pvt. Ltd.,
Bangalore
Client: OmniTech Support
Responsibilities:
 Troubleshooting software and system issues for customers through remote access tools.
 Main responsibilities include:
o Mail client (MS Outlook) configuration
o Providing solutions related to hardware and software issues with computer
o Wired and wireless network printer configuration,
o Educating the customer with self-help articles
o Assisting customer with router configuration via the GUI
o Providing support for Mac, iPhone, iPad and other apple products
 Assisting my team leads in handling escalation chats to ensure that customer is retained.
 Updating team with the latest Knowledge Base articles to ensure standardization and attain the
required resolution percentage.
 Providing stat reports to up line managers regarding daily attainment scores by data analysis.

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SKILLS
Domains: Technical Support
Skill Set:
Chat Support, Software troubleshooting, OS Formatting
System troubleshooting, Android Troubleshooting, Technical Support
Training
Tools:
Microsoft Office 365, Service Now, Cisco Agent Desktop, Oracle IAM, HP
Service Management SM9.33P2HF1, Cyberoam Ark,
OS Platforms:
Windows XP, Windows 7, Windows 8, Windows 8.1, Windows 10, Mac OSX,
Windows Server 2008, Ubuntu 14.04
EDUCATION
Discipline Institute Location Aggregate
B.Tech CSE Dr. MGR University Chennai 69%
12th
Standard Jalsara Ramkrishna High School
Medinipur, West
Bengal
60.20%
10th
Standard Jalsara Ramkrishna High School
Medinipur, West
Bengal
87.30%
PERSONAL INFORMATION
Name: Anjan Bhowmik
Father’s Name: Ajit Kumar Bhowmik
Date of Birth: 8th
November 1990
Gender: Male
Mother Tongue: Bengali
Other Languages Known: English, Hindi, Bengali
Nationality: Indian
DECLARATION
I hereby declare that the particulars of information and facts stated herein above are true, accurate and
complete to the best of my knowledge and belief.
Place: Bangalore
Anjan Bhowmik
Date: