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Strategies for Engaging Clients 5. Strategies for Companies Doing Business in China


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Strategies for Engaging Clients
5. Recognizing and h dli conflict
5 R
i i
d handling
fli t

Conflicts can arise out of what western managers might
consider a very trivial thing which in the West would be
resolved by an apology.
Formal apologies bring “shame” on the Chinese party (even if
they are in the wrong) and should be done in private or
handled by a third party, neutral to the conflict, who would
ensure that no one loses face.

© 2013 ITAP International, Inc. All Rights Reserved.


Published in: Business, Career