Strategies for Engaging Clients
5. Recognizing and h dli conflict
Conflicts can arise out of what western managers might
consider a very trivial thing which in the West would be
resolved by an apology.
Formal apologies bring “shame” on the Chinese party (even if
they are in the wrong) and should be done in private or
handled by a third party, neutral to the conflict, who would
ensure that no one loses face.
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