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Help Your Team be a Source of Competitive Advantage with ITAP's Global Team Process Questionnaire

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Global teams work virtually across boundaries such as language, culture, economic circumstances, geography, and time zones.

The Global Team Process Questionnaire (GTPQ) measures team members’ perceptions of communication, interaction with the leader, role and goal clarity, alignment with the organization, trust, etc. across differences in culture, language, time zones, etc.

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Help Your Team be a Source of Competitive Advantage with ITAP's Global Team Process Questionnaire

  1. 1. ©2019 ITAP International, Inc. All Rights Reserved. 1 Help Your Team Be a Source of Competitive Advantage with ITAP’s Global Team Process Questionnaire™
  2. 2. ©2019 ITAP International, Inc. All Rights Reserved. 2 Definition: Global teams work virtually across boundaries such as language, culture, economic circumstances, geography, and time zones
  3. 3. Teams: Your Competitive Advantage? • Teams are the source of all key business outcomes: – new or improved products and services – new business processes – business development • A periodic team assessment helps ensure that teams remain your source of competitive advantage ©2019 ITAP International, Inc. All Rights Reserved. 3
  4. 4. Team Process Questionnaire System (TPQ) • Different types of teams require different versions of ITAP’s Team Process Questionnaire: – Action learning teams (ALTPQ) – Global teams (GTPQ) – Domestic teams (OTPQ) ©2019 ITAP International, Inc. All Rights Reserved. 4
  5. 5. Fulfilling the Team’s Potential • Teams need support: Their effectiveness should be measured and monitored ©2019 ITAP International, Inc. All Rights Reserved. 5
  6. 6. User-Friendly Team Assessment • The TPQ provides periodic team wellness checks – Time efficient, about 20 minutes per person – Cost efficient ($500 per iteration) ©2019 ITAP International, Inc. All Rights Reserved. 6
  7. 7. The Right Tool: The Global Team Process Questionnaire™ ©2019 ITAP International, Inc. All Rights Reserved. 7
  8. 8. The GTPQ Is Versatile It is used with various types of teams: • Functional teams • Cross-functional The tool can be used to compare: • Business divisions • Division to HQ ©2019 ITAP International, Inc. All Rights Reserved. 8
  9. 9. Assessing Interaction among Team Members • The Global Team Process Questionnaire (GTPQ) measures team members’ perceptions of communication, interaction with the leader, role and goal clarity, alignment with the organization, trust, etc. across differences in culture, language, time zones, etc. ©2019 ITAP International, Inc. All Rights Reserved. 9
  10. 10. Assessing Interaction among Team Members • Like the OTPQ and ALTPQ, the GTPQ provides insight into the level of agreement and disagreement among team members • The GTPQ can provide early detection of and response to looming obstacles to teams’ productivity and effectiveness ©2019 ITAP International, Inc. All Rights Reserved. 10
  11. 11. The Global Team Process Questionnaire (GTPQ) The GTPQ provides insights into: • Team strengths and weaknesses • Team alignment / misalignment • Unexpected sub-team formation • Process of bringing in new team members • Effect of team leadership • Impact of organizational changes / initiatives • How to overcome barriers posed by language, culture, geography, time zones, etc. ©2019 ITAP International, Inc. All Rights Reserved. 11
  12. 12. Global Team Process Questionnaire (GTPQ) Results • The outcome of the assessment is a report that: – Identifies obstacles for team members – Automates what the team agrees is going well, agrees needs work (“low hanging fruit”), and what they disagree about what is going well/needs work – Allows the team leader to take ownership of team improvements (or use a consultant) ©2019 ITAP International, Inc. All Rights Reserved. 12
  13. 13. Global Team Process Questionnaire (GTPQ) Benefits Allows same‐company reviews of teams working on similar goals (e.g., pharma compound development teams) Provides leaders with a method of cross‐team comparison, monitoring and support NOTE: Results are shared with the team leader prior to debrief ©2019 ITAP International, Inc. All Rights Reserved. 13
  14. 14. Team Intervention Based on GTPQ Results • Provides an opportunity for the team to request support (“demand pull”) rather than having an outsider tell them what they need (“supply pushing” team building) • Team leaders are coached to support needed changes in the team, helping develop team leaders without taking them off the job ©2019 ITAP International, Inc. All Rights Reserved. 14
  15. 15. 15 Client Example 1: ITAP improves executive team effectiveness 1. The Problem 2. The Tool/Service Global biotech firm seeks to integrate senior executives from companies acquired over 3 years. Executive Interviews Global Team Process Questionnaire™ (GTPQ) Identification of dilemmas 3. The Solution 4. The Outcome ITAP analyzes data collected, creates an executive off-site, facilitates discussion of dilemmas, and helps define outcomes. Reorganized senior team into two distinct bodies. One reporting group and a smaller decision making group. Communication protocols defined and roles clarified. ©2018 ITAP International, Inc. All Rights Reserved.
  16. 16. 16 Client Example 2: ITAP improves multi- cultural team effectiveness 1. The Problem 2. The Tool/Service Global pharmaceutical company seeks to reduce tensions among a multi-cultural team of global franchise leaders and increase team effectiveness. Global Team Process Questionnaire™ (GTPQ) Delivers team productivity intervention 3. The Solution 4. The Outcome ITAP designs team results seminars and provides follow-up leader/team member coaching based on the GTPQ findings. Identified areas for improvement of team effectiveness Identified and measured change (significant improvement in team cohesiveness and collaboration) over time ©2018 ITAP International, Inc. All Rights Reserved.
  17. 17. 17 Client Example 3: ITAP improves organizational integration 1. The Problem 2. The Tool/Service Global chemical company seeks to align organizational cultures post acquisition. Organizational Cultural Assessment Instrument Culture in the Workplace Questionnaire™ Global Team Process Questionnaire™ 3. The Solution 4. The Outcome ITAP analyzes data collected, measures organizational cultural differences, links personal values data to identifies areas where integration will be difficult. Recommends approaches. Headquarters realizes unintended consequences of initial integration actions. Seeks to redress approaches to accurately address new organizational culture aspects. ©2018 ITAP International, Inc. All Rights Reserved.
  18. 18. Executive Summary Charts ©2019 ITAP International, Inc. All Rights Reserved. 18 Iteration 5 Iteration 4 Iteration 3 Iteration 2 Iteration 1 Explanations of charts… Dimension Averages (2 chart types) Iteration Comparisons (over time) Exec Overview Regularly track results over time Data comparisons
  19. 19. ©2019 ITAP International, Inc. All Rights Reserved. 19 Agreement (About Successes) Importance of team to company’s future success Absence of power control issues Ability to express ideas and opinions freely and openly Treating team members with dignity and respect Role/responsibility clarity Level of trust Disagreement (About the Need for Improvement) Opportunity to learn of comments about the work of the team Availability of resources Clarity of team objectives Ability of team members to step outside their areas of responsibility for the good of the global organization Disagreement (About Successes) Whether team members have the necessary skills to resolve unexpected problems Agreement (About the Need for Improvement) Group communications Team effectiveness 1 3 4 2 Positive Results (High Average) Issues Identified (Low Average) Agreement (Low SD) Disagreement (High SD)
  20. 20. 20 Clients’ Testimonies about ITAP’s Tools and Approaches You showed your commitment to building our relationship by giving us content up front, before we even had an agreement. German/US American Medical Devices Company This is impressive work. You have captured the voices of each of the groups. Thanks – we know you've gone beyond the contract. VP of Diversity at a global pharmaceutical company Without hesitation, ITAP exceeded our very high expectations. We will look forward to partnering with you again in the future. Organizational Effectiveness Group Manager at a global Financial services company ©2019 ITAP International, Inc. All Rights Reserved.
  21. 21.  1 team / one iteration = USD $ 500 (for teams no larger than 15 people or additional expenses may apply) 10 teams / one iteration per team = USD $ 400 per iteration Get Certified in the TPQ = USD $ 2,400 To order, email: atouval@itapintl.com 21 Get Results for Your Team ©2019 ITAP International, Inc. All Rights Reserved.
  22. 22. Learn More About Teams • Order Many Cultures One Team: Build Your Cultural Repertoire by ITAP’s CEO, Catherine Mercer Bing http://www.TechnicsPub.com ©2019 ITAP International, Inc. All Rights Reserved. 22
  23. 23. 23 Catherine Mercer Bing CEO, ITAP International, Inc. Managing Director, ITAP Americas, Inc. 707 State Road, Suite 106 Princeton, NJ 08540 USA (W) +1.215.860.5640 (M) +1.609.937.1557 http://www.itapintl.com Email inquiries to: Amitai Touval, PhD Senior Consultant atouval@itapintl.com ©2019 ITAP International, Inc. All Rights Reserved.

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