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This is a case study of a global team composed of Filipinos and US American based on ITAP's experience with a number of global clients. It describes a team that suffers through many communication breakdowns, high attrition and missed deadlines. Team members' perceptions of each other suggest that the team could benefit from learning about each other's cultural background. Furthermore, the team members took ITAP's Team Process Questionnaire (TPQ), uncovering some problematic patterns of interaction among team members. ITAP's intervention led to a marked improvement in the team's performance.