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How Organizations Benefit from the TPQ

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Winning teams require investment. One key investment is assessing the team dynamics: the human process interactions among team members. How do team members' communicate? Are the roles clear? Is there trust? Do team members agree on successes and failures? ITAP's Team Process Questionnaire (TPQ) is a team assessment tool that offers deep insight into team dynamics. It is easy to administer: it takes 20 minutes to complete. This presentation offers examples of how the TPQ benefited ITAP's clients.

Published in: Leadership & Management
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How Organizations Benefit from the TPQ

  1. 1. Developing a Winning Team How Organizations Benefit from the Team Process QuestionnaireTM ©2019 ITAP International, Inc. All Rights Reserved. 1
  2. 2. 2 Client Example 1: ITAP improves executive team effectiveness 1. The Problem 2. The Tool/Service Global biotech firm seeks to integrate senior executives from companies acquired over 3 years • Executive Interviews • Global Team Process Questionnaire™ (GTPQ) • Identification of dilemmas 3. The Solution 4. The Outcome ITAP analyzes data collected, creates an executive off-site, facilitates discussion of dilemmas, and helps define outcomes Reorganized senior team into two distinct bodies. One reporting group and a smaller decision making group. Communication protocols defined and roles clarified ©2019 ITAP International, Inc. All Rights Reserved.
  3. 3. 3 Client Example 2: ITAP improves multi-cultural team effectiveness 1. The Problem 2. The Tool/Service Global pharmaceutical company seeks to reduce tensions among a multi-cultural team of global franchise leaders and increase team effectiveness Global Team Process Questionnaire™ (GTPQ); delivers team productivity intervention 3. The Solution 4. The Outcome ITAP designs team results seminars and provides follow-up leader/team member coaching based on the GTPQ findings Identified areas for improvement of team effectiveness. Identified and measured change (significant improvement in team cohesiveness and collaboration) over time ©2019 ITAP International, Inc. All Rights Reserved.
  4. 4. 4 Client Example 3: ITAP improves organizational integration 1. The Problem 2. The Tool/Service Global chemical company seeks to align organizational cultures post acquisition An organizational cultural assessment instrument, the Culture in the Workplace Questionnaire™; Global Team Process Questionnaire™ (GTPQ) 3. The Solution 4. The Outcome ITAP analyzes data collected, measures organizational cultural differences, links personal values data to identifies areas where integration will be difficult. Recommends approaches Headquarters realizes unintended consequences of initial integration actions. Seeks to redress approaches to accurately address new organizational culture aspects ©2019 ITAP International, Inc. All Rights Reserved.
  5. 5. 5 Client Example 4: ITAP Improves the Supply Chain Integration 1. The Problem 2. The Tool/Service A large national manufacturing company has a problem with their supply chain. Operations has been unable to solve the backup. Leadership decides to assemble an action learning team with membership from different disciplines to come up with potential solutions An internal learning coach utilized the Action Learning Team Process Questionnaire™ (ALTPQ) to support a healthy team process, a critical component of working toward solutions 3. The Solution 4. The Outcome The Action Learning Team provides three separate but linked actions that can be undertaken by operations to improve communications and speed up the supply chain 1. An improvement in the delivery of critical parts to the factory. 2. Individual members of the team learned how to solve problems and how to work together effectively ©2019 ITAP International, Inc. All Rights Reserved.
  6. 6. 6 Client Example 6: ITAP improves Internal Consulting Team 1. The Problem 2. The Tool/Service Niche consulting company working with large client health system companies, seeks to improve performance of virtual consulting team Organizational Team Process Questionnaire™; delivers team productivity intervention 3. The Solution 4. The Outcome ITAP facilitates discussion on topics ranging from: keeping consultants in the loop about key executive conversations, scheduling conflicts, and the stress from the job and travel demands 1. Identified that moderating pressure from top management promoted team performance 2. Defined more manageable job demands by creating more balanced workloads 3. Improved customer satisfaction results by 20% ©2019 ITAP International, Inc. All Rights Reserved.
  7. 7. 7 Clients often testify to the positive results achieved from ITAP’s tools and approaches You showed your commitment to building our relationship by giving us content up front, before we even had an agreement German/US American Medical Devices Company This is impressive work. You have captured the voices of each of the groups. Thanks – we know you've gone beyond the contract VP of Diversity at a global pharmaceutical company Without hesitation, ITAP exceeded our very high expectations. We will look forward to partnering with you again in the future Organizational Effectiveness Group Manager at a global Financial services company ©2019 ITAP International, Inc. All Rights Reserved.
  8. 8. 8 Catherine Mercer Bing CEO, ITAP International, Inc. Managing Director, ITAP Americas, Inc. 707 State Road, Suite 106 Princeton, NJ 08540 USA (W) +1.215.860.5640 (M) +1.609.937.1557 http://www.itapintl.com cbing@itapintl.com SKYPE: CatherineBing ©2019 ITAP International, Inc. All Rights Reserved.

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