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©2019 ITAP International, Inc. All Rights Reserved.
1
The Organizational Team
Process Questionnaire™
Help Your Team Be a Source
of Competitive Advantage
• Teams are the source of all key
business outcomes:
– new or improved...
Team Process Questionnaire
System (TPQ)
• Different types of teams require different
versions of ITAP’s Team Process
Quest...
©2019 ITAP International, Inc. All Rights Reserved.
4
The Needs of Domestic
Teams
• Domestic teams are different from global
teams. Unlike global teams, domestic
teams:
Are lo...
The Needs of Domestic
Teams
• Domestic teams are different from action-
learning teams. Unlike action learning
teams, dome...
Fulfilling the Team’s Potential
• Teams need support: Their effectiveness
should be measured and monitored
©2019 ITAP Inte...
User-Friendly Team
Assessment
• The TPQ provides periodic team wellness
checks
• Filling out the online instrument is very...
The Right Tool:
The Organizational Team
Process Questionnaire™
©2019 ITAP International, Inc. All Rights Reserved.
9
The OTPQ Is Versatile
It is used with various types of teams:
• Functional teams
• Cross-functional
The tool can be used t...
Assessing Interaction among
Team Members
• The Organizational Team Process
Questionnaire (OTPQ) measures team
members’ per...
Assessing Interaction among
Team Members
• Like the GTPQ and ALTPQ, the OTPQ
provides insight into the level of
agreement ...
The Organizational Team
Process Questionnaire (OTPQ)
The OTPQ provides insights into:
• Team strengths and weaknesses
• Te...
Organizational Team Process
Questionnaire (OTPQ) Results
• The outcome of the assessment is a report
that:
– Provides an a...
Organizational Team Process
Questionnaire (OTPQ) Benefits
Allows same‐company reviews of teams
working on similar goals
...
Team Intervention Based on
OTPQ Results
• Team leaders are coached to support
needed changes in the team, helping
develop ...
Executive Summary Charts
©2019 ITAP International, Inc. All Rights Reserved.
17
Iteration 5
Iteration 4
Iteration 3
Iterat...
©2019 ITAP International, Inc. All Rights Reserved.
18
Agreement
(About Successes)
Importance of team to company’s future
...
19
Clients’ Testimonies about ITAP’s Tools
and Approaches
You showed your commitment to building our relationship by givin...
1 team / one iteration = USD $ 500
(for teams no larger than 15 people or
additional expenses may apply)
10 teams / one ...
Learn More About Teams
• Order Many Cultures One Team: Build
Your Cultural Repertoire by ITAP’s CEO,
Catherine Mercer Bing...
22
Catherine Mercer Bing
CEO, ITAP International, Inc.
Managing Director, ITAP Americas, Inc.
707 State Road, Suite 106
Pr...
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The Organizational Team Process Questionnaire

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Organizations invest in teams, because teams are an important source of competitive advantage.
Different types of teams require different versions of ITAP’s Team Process Questionnaire™.
Action learning teams benefit from the Action Learning Team Process Questionnaire™ (ALTQP).
Global teams benefit from the Global Team Process Questionnaire™ (GTPQ)
And domestic teams benefit from the Organizational Team Process Questionnaire™ (OTPQ).

Published in: Leadership & Management
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The Organizational Team Process Questionnaire

  1. 1. ©2019 ITAP International, Inc. All Rights Reserved. 1 The Organizational Team Process Questionnaire™
  2. 2. Help Your Team Be a Source of Competitive Advantage • Teams are the source of all key business outcomes: – new or improved products and services – new business processes – business development • A periodic team assessment helps ensure that teams remain a source of competitive advantage ©2019 ITAP International, Inc. All Rights Reserved. 2
  3. 3. Team Process Questionnaire System (TPQ) • Different types of teams require different versions of ITAP’s Team Process Questionnaire: – Action learning teams (ALTPQ) – Global teams (GTPQ) – Domestic teams (OTPQ) ©2019 ITAP International, Inc. All Rights Reserved. 3
  4. 4. ©2019 ITAP International, Inc. All Rights Reserved. 4
  5. 5. The Needs of Domestic Teams • Domestic teams are different from global teams. Unlike global teams, domestic teams: Are located in the same country Do not have to work across the wide variety of differences that challenge global teams (e.g. geographic boundaries, time zones, calendars, languages, cultures) ©2019 ITAP International, Inc. All Rights Reserved. 5
  6. 6. The Needs of Domestic Teams • Domestic teams are different from action- learning teams. Unlike action learning teams, domestic teams: have a team leader. (Domestic team members are not self-directed) typically work in settings and on problems with which they are familiar (this is not the case for action learning teams) ©2019 ITAP International, Inc. All Rights Reserved. 6
  7. 7. Fulfilling the Team’s Potential • Teams need support: Their effectiveness should be measured and monitored ©2019 ITAP International, Inc. All Rights Reserved. 7
  8. 8. User-Friendly Team Assessment • The TPQ provides periodic team wellness checks • Filling out the online instrument is very time efficient, about 20‐30 minutes per person ©2019 ITAP International, Inc. All Rights Reserved. 8
  9. 9. The Right Tool: The Organizational Team Process Questionnaire™ ©2019 ITAP International, Inc. All Rights Reserved. 9
  10. 10. The OTPQ Is Versatile It is used with various types of teams: • Functional teams • Cross-functional The tool can be used to compare: • Business divisions • Division to HQ ©2019 ITAP International, Inc. All Rights Reserved. 10
  11. 11. Assessing Interaction among Team Members • The Organizational Team Process Questionnaire (OTPQ) measures team members’ perceptions of communication, interaction with the leader, role and goal clarity, alignment with the organization, trust, etc. ©2019 ITAP International, Inc. All Rights Reserved. 11
  12. 12. Assessing Interaction among Team Members • Like the GTPQ and ALTPQ, the OTPQ provides insight into the level of agreement and disagreement among team members • The OTPQ can provide early detection of and response to looming obstacles to teams’ productivity and effectiveness. ©2019 ITAP International, Inc. All Rights Reserved. 12
  13. 13. The Organizational Team Process Questionnaire (OTPQ) The OTPQ provides insights into: • Team strengths and weaknesses • Team alignment / misalignment • Unexpected sub-team formation • Process of bringing in new team members • Effect of team leadership • Impact of organizational changes / initiatives ©2019 ITAP International, Inc. All Rights Reserved. 13
  14. 14. Organizational Team Process Questionnaire (OTPQ) Results • The outcome of the assessment is a report that: – Provides an analysis of the problem – Recommends alternative solutions for consideration – Provides possible roadmaps / action plans that may incorporate team members in driving the chosen solution ©2019 ITAP International, Inc. All Rights Reserved. 14
  15. 15. Organizational Team Process Questionnaire (OTPQ) Benefits Allows same‐company reviews of teams working on similar goals Provides leaders with a method of cross‐team comparison, monitoring and support –Results are shared with the team leader ©2019 ITAP International, Inc. All Rights Reserved. 15
  16. 16. Team Intervention Based on OTPQ Results • Team leaders are coached to support needed changes in the team, helping develop team leaders without taking them off the job • Combining team leadership development with focused team training helps team overcome obstacles ©2019 ITAP International, Inc. All Rights Reserved. 16
  17. 17. Executive Summary Charts ©2019 ITAP International, Inc. All Rights Reserved. 17 Iteration 5 Iteration 4 Iteration 3 Iteration 2 Iteration 1 Explanations of charts… Dimension Averages (2 chart types) Iteration Comparisons (over time) Exec Overview Regularly track results over time Data comparisons
  18. 18. ©2019 ITAP International, Inc. All Rights Reserved. 18 Agreement (About Successes) Importance of team to company’s future success Absence of power control issues Ability to express ideas and opinions freely and openly Treating team members with dignity and respect Role/responsibility clarity Level of trust Disagreement (About the Need for Improvement) Opportunity to learn of comments about the work of the team Availability of resources Clarity of team objectives Ability of team members to step outside their areas of responsibility for the good of the global organization Disagreement (About Successes) Whether team members have the necessary skills to resolve unexpected problems Agreement (About the Need for Improvement) Group communications Team effectiveness 1 3 4 2 Positive Results (High Average) Issues Identified (Low Average) Agreement (Low SD) Disagreement (High SD)
  19. 19. 19 Clients’ Testimonies about ITAP’s Tools and Approaches You showed your commitment to building our relationship by giving us content up front, before we even had an agreement. German/US American Medical Devices Company This is impressive work. You have captured the voices of each of the groups. Thanks – we know you've gone beyond the contract. VP of Diversity at a global pharmaceutical company Without hesitation, ITAP exceeded our very high expectations. We will look forward to partnering with you again in the future. Organizational Effectiveness Group Manager at a global Financial services company ©2019 ITAP International, Inc. All Rights Reserved.
  20. 20. 1 team / one iteration = USD $ 500 (for teams no larger than 15 people or additional expenses may apply) 10 teams / one iteration per team = USD $ 400 per iteration Get Certified in the TPQ = USD $ 2,400 To order, email: atouval@itapintl.com 20 Get Results for Your Team ©2019 ITAP International, Inc. All Rights Reserved.
  21. 21. Learn More About Teams • Order Many Cultures One Team: Build Your Cultural Repertoire by ITAP’s CEO, Catherine Mercer Bing http://www.TechnicsPub.com ©2019 ITAP International, Inc. All Rights Reserved. 21
  22. 22. 22 Catherine Mercer Bing CEO, ITAP International, Inc. Managing Director, ITAP Americas, Inc. 707 State Road, Suite 106 Princeton, NJ 08540 USA (W) +1.215.860.5640 (M) +1.609.937.1557 http://www.itapintl.com Email inquiries to: Amitai Touval, PhD Senior Consultant atouval@itapintl.com ©2019 ITAP International, Inc. All Rights Reserved.

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