Presentation during my study at UniKL BMI. Lecturer: Sir. Roy [https://www.facebook.com/azroy.arman] Thank you Sir, you are so dedicated and caring lecturer ever.

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2. TEAM MEMBERS
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3. 3

4. Objectives
To apply the communication skills
To know about the new technology from TM-
unifi
To know the real working environment
To improve our public communication or
relation
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5. LOCATION:
Telekom Malaysia
Berhad,
Tkt.2, Wisma TM
Shah Alam
No.6 , Persiaran
Damai
Seksyen 11,40000
Shah Alam.
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6. PART A
Company Profile
PART B
Personal Profile
PART C
Research Focus
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7. PART A
COMPANY PROFILE
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8. COMPANY PROFILE
Corporate Information
Date of Incorporation: 12 October 1984
Provides the telecommunication services in Malaysia such in
telephony and internet services.
Operates in the year of 1946 where it at first were known as
‘Jabatan Telekom’ Malaysia and were fully operates under the
government of Malaysia.
Employees
All Malaysia - 24,000
AND department, Shah Alam - 109
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9. TM EVOLUSION
MALAYAN TELECOMMUNICATIONS
TELECOMMUNICATIONS DEPARTMENT, FEDERATION
DEPATMENR OF MALAYA
SYARIKAT TELEKOM JABATAN TELEKOM MALAYSIA
MALAYSIA BERHAD
TELEKOM MALAYSIA BERHAD TELEKOM MALAYSIA BERHAD
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10. 10

11. THE BOARD OF DIRECTOR
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12. ORGANISATION CHART
AGM
Fundamental Plan Detail Planning Implementer
Manager Bukit Raja Klang Imp 1 Imp 3
Banting Selangor Imp 2
Assistant Assistant Assistant
Manager Manager Manager
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13. VISION AND MISSION
• Our Vision
– "To be Malaysia’s leading new generation communications
provider, embracing customer needs through innovation and
execution excellence"
• Our Mission
– Strive towards customer service excellence and operational
efficiency
– Enrich consumer lifestyle and experience by providing
innovative new generation services
– Improve the performance of our business customers by
providing high value information and communications
solutions
– Deliver value for stakeholders by generating shareholder value
and supporting Malaysia’s growth and development
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14. Communication Tools
• Malay Language
– Between Malaysians workers
– With subordinate (unofficial)
• English Language
– Meeting
– With foreigner workers
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15. BRANCHES
KELANTAN PUTRAJAYA
TERENGGANU PERAK
PAHANG PULAU PINANG
JOHOR KEDAH
MELAKA PERLIS
NEGERI
SABAH
SEMBILAN
SELANGOR SARAWAK
KUALA LUMPUR
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16. PART B
PERSONAL PROFILE
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17. PERSONAL PROFILE
Name :
 Muhammad Hafizuddin Bin Mohd Noor
Position :
 Assistant Manager Access Network
Department
Education Background :
 Sekolah Menengah Teknik Ipoh
Kolej MARA Kulim
Universiti Tun Hussein Onn
Qualification :
Sijil Pelajaran Malaysia
Bachelor (Hons) in Telecommunication
Engineering
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18. Self description about interviewer
Interviewer is a hardworking and responsible
person, he will do the work given to him
properly and will done due to date line.
Reason work with TM
related to his education background
Years working with TM
3 years working with TM
Subordinates work with him
He has 4 subordinates working with him
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19. Experience working
His most deal with many kind of sub contractor with
different attitude and must be follow up time to time.
The challenging task
make sure all the project done due to deadline by the
Telekom Malaysia Headquarter.
The personal characteristic
hardworking, dedication, honest, punctual, can work
overtime.
Enjoy in management and engineering
He learn something new when he in his management
department now, because he not only focused on technical
areas but both at one time.
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20. 20

21. PART C
RESEARCH FOCUS
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22. RESEARCH FOCUS
1. STAFF 2. PRODUCT
3. FUTURE PLAN
4. PROBLEM
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23. STAFF
1. Staff training to improve skills
2. Staff in AND department
3. The skills required for AND department
4. Management style
5. Safe Working environment
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24. Staff training to improve skills
For Unifi, this product is new
That’s why staff will send for training to make
the staff know how to install this product
Will send to multimedia college for training.
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25. Staff in AND department
For TM Western Selangor AND department
4 staff
Installation for UNIFI given to the contactor
appointed
Only monitor the contractor to perform work
according to specifications set by the TM
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26. The skills required for AND
department
Have background studying in
telecommunications engineering
Diploma and Bachelor in Telecommunication
For certificate worker they must have learn in
cable installation
Skills will be teach during the training
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27. Management style
Speak in Malay and English language
Malay will be use when speak among
Malaysian worker
English will be use when speak with foreign
workers
Follow the order from top management
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28. Safe Working Environment
TM always practice the safety environment in
workplace
When to do their work they must require
authorize certificate from
TNB,NIOSH,CIDB,SYABAS and many more.
All site workers must wear the protection
equipment that provided by TM
Everyday the TM UNIFI technician will present
what the progress of the installation and safety
environment on the project site
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29. PRODUCT
1. Latest Product
2. Quality of unify product
3. Technology to execute UNIFI product
4. Most Marketable product
5. Production performance important to
achieve target.
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30. Latest Product
Download large (file size) DVD quality movies and
music video clips
Enjoy a new TV experience through TV over broadband
(IPTV)
Work from home and stay in touch with their offices or
clients and business associates anywhere
Enjoy a richer, secure shopping and e-commerce
experience from the comfort of their homes
Play on-line games
Access educational services such as ‘study on-line’
and participate in virtual classroom discussions 30

31. Quality Of Unifi Product
UNIFI is the new product from TM
To make sure the quality of this product, TM
will ensure the installation must follow the
standard.
The standard is the cable must connected with
proper method like termination, jointer and
many more.
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32. Technology to execute UNIFI product
To maintain the quality
Do a proper plan before the installation
process (R&D Department)
ATP Testing – (Acceptance Test Protocol)
for every part or every process
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33. Marketable Products
3 marketable products
Streamyx for home uses
Unifi more to industry uses
I talk with mobile for phone
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34. Production performance important to
achieve target
to provide
full coverage
to wholes
Malaysia
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35. FUTURE PLAN
1. Company ‘s strategic plan
2. Long term production planning
3. Research for the new technology
4. Send their employees for training
5. Recognition from the Government
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36. Company ‘s strategic plan
TM will continue to improve their product
from time to time
TM will full fill their unifi target especially
industry
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37. Long term production planning
Actually their product is company privacy.
So, maybe they want to make a surprise for
their customer.
They will make sure every product that have
produce with high performance.
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38. Research for the new technology
The company do some research to increase
their productivity to satisfy their customer.
For example when TM want to connect to
cable to other cable they try to reduce the
resistance.
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39. Send their employees for training
If the company receive the new technology
they will send their employees for training
Normally, TM will send their employees for
the training at TM training centre (Northern,
Southern, Eastern , Sabah & Sarawak)
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40. Recognition from the Government
Absolutely it already receive a lot of
recognition or award by the Government
For examples :
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42. PROBLEM
1. Reduce production cost
2. Maintain services for your customer
3. Response to customers complaints
4. Testing for quality of UNIFI product
5. New technology to increase productivity
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43. Reduce production cost
UNIFI is a new Product
Using new Technology – Fiber Optic [Expensive]
Recently Technology (Streamyx) – Copper
[Cheaper]
Fiber optic – Import from outside
(Taiwan, China) Performance is okay, durability
problem
To reduce the cost in future – Made in our
country
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44. Maintaining services that you
provide to the customer
Supervise the TM Contractor during
installation process
24 hour 7 days maintaining services – TM
Contractor (Bumiputra Company appoint by
TM – Contract)
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45. Response to customers’
complains
This AND (Access Network Department) –
do a technical work only
Any complain from customer – receive by
other department
Complain
Telephone
Form – TM Point
Ex:
–TM Unifi centres – call 1 300 88 1221
Email at unifi@tm.com.my
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46. Kind of testing that you use to make
sure the quality of the product
To maintain the quality
Do a proper plan before the installation
process (R&D Department)
ATP Testing – (Acceptance Test Protocol) for
every part or every process
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47. Company employ new technology
to increase productivity
ATM Base (Asynchronous Transfer Mode) –
Previous Tech.
IP Base (Internet Protocol) – New Tech.
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48. Example of Underground Installation for
FTTH
(Fiber To The Home)
Testing on Existing underground GI pipe. Ok but new piping required to place FTB.
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51. CONCLUSION
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52. EXPERIENCE
Gain new knowledge about this new
technology
Know how to make appointment with the
company
Gain skills in communicating with company
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53. PROBLEMS
Appointments have been set early, but the
company was forced to postpone the
appointment for some reasons
The company has mistaken give us the
information that we need for research focus.
Due to too many procedures, the company
has failed to get permission to bring our team
to UNIFI installation site.
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54. SUMMARY
Telecommunication services are one of the
engineering types of work field.
The interview session are helping students to
understand more about the working
environment.
The latest project is national HSBB (High-Speed
Broadband) project is a PPP (Public Private
Partnership) agreement between TM and the
government to develop next generation HSBB
infrastructure and services.
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55. QUESTION & ANSWER
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56. THANK YOU
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