Dean Edwards is a highly experienced Delivery Manager with over 20 years in the communications industry. He specializes in managing the delivery of complex mobile and fixed solutions for businesses. Some of his achievements include designing training that equipped his team to deliver data link projects and successfully managing the rollout of tablets for 2000 nurses. He also has expertise in mentoring team members and adopting process-driven approaches.

1. dean.edwards@telefonica.com 07802350207
Profile
I am a highly motivated, customer focused and innovative Delivery Manager. I have
over 20 years of experience in the communications industry and a history of good
feedback around managing and meeting expectations and risks/issue resolution routed
in a focus on delivery. I enjoy mentoring team members and imparting my experience
with formal training and informal project support. I am comfortable working with all
business types and sizes on a variety of different types of products in the corporate
areas such as Managed Service, Private Data Links, Mobex Systems and Fixed Line
migrations.
Highlights of Achievements
Owning the design and education for Data Links ensuring the Delivery Management
team gained competency through training workshops, which I designed and delivered
as well as an on-going mentoring programme available for all data related projects.
This resulted in full data link competence across the 10 member team ahead of an
increase in Data Link orders.
Successful management of the delivery of a unique tablet rollout resulting in quarterly
target achievement for Telefonica, and essential communications for 2000 Marie
Curie nurses. In addition, writing a case study of the project for the rest of the team to
learn from as part of continual improvement and shared learning across sales and
service.
Consulting on a Mobex project with the BBC I had to ensure their users could use
both their Vodafone solution with the O2 solution simultaneously. I brought together
engineers and facilitated workshops which encouraged out of the box thinking in a
tight time frame. Through this approach we found a solution which resulted in
connectivity for 10,000 users through both O2 and Vodafone systems. In addition the
bid teams are able to use this new technology to win and retain business.
Professional Experience
Customer Delivery Manager August 2001 -
Present
• Delivery of the porting, on boarding and migration of large and complex mobile
and fixed deliveries for businesses of all sizes and sectors ranging from
small/medium enterprises to Multinational Blue-chip companies with 95%+
satisfaction rates.
• Delivering on internal projects to ensure correct procedures are in place and that
the Delivery Management team are equipped to deliver regardless of the
challenges to them.
• Establish and maintain close relationships with suppliers such as BT Openreach,
BT Wholesale and DHL.

2. • Mentoring team members on the delivery of their projects and providing formal
and informal training where needed.
• Proactive liaison point between customer technical teams /project management
and Telefonica engineering departments providing updates, easy to understand
reporting and documentation using Prince2 or PPM principles.
Corporate Provisioning Manager Nov 1998 to Aug 2001
• Management of technical installation of Mobile Extension and Call Access
products.
• Responsible for managing the time and resource of various departments within O2
Technology.
• Development of tracking and requisitioning tool for corporate customer products.
• Reporting on performance to Technology Management.
Technical Officer Aug 1996 to Jan 1999
• Work as a liaison between McDonalds and O2 technology teams to ensure speedy
resolution of customer faults and queries.
• Log and investigate faults from Mobex and Call Access customers using
technology tools in the Network Management Centre.
Areas of Expertise
Mentoring and training team members, Process Design and Delivery, Delivery of a
variety of services to time/cost and quality parameters, fostering good relationships
with partners, suppliers and customers, over 20 years of experience in mobile and
fixed telephony, expert in data delivery products and in process improvement.
Personal development and qualifications
Prince2 Project Management Practitioner
Prince2 Project Management Theory
ITIL Version 3 Foundation
ITIL Intermediate Certificate Service Offerings and Agreements
Additional Information
I enjoy spending time with my family. To relax I play Hockey and coach children in
the sport, lift weights and run. I recently required an allotment and like to get outside
and gain from the experience of other allotment holders. I also have a keen interest in
nutrition and health and fitness in general. In my spare time I am also trying to learn
to speak Spanish.