Empathy - the secret ingredient to successful change engagement webinar
Tuesday 13 June 2023
APM Enabling Change Specific Interest Group
Presented by:
Donna Unitt and Matt Lawrence
The link to the write up page and resources of this webinar:
https://www.apm.org.uk/news/empathy-the-secret-ingredient-to-successful-change-engagement-webinar/
Content description:
Successful stakeholder engagement rests heavily on the extent to which you can engage, understand, and connect with your stakeholders. Understanding and practicing empathy is key to achieving this.
In this webinar presented on Tuesday 13 June we explored the concept of empathy, explained the value of empathy when engaging with stakeholders, provided ideas to help you practice empathy, and offered practical guidance on effective empathy mapping.
Empathy mapping provides you with the ability to understand and connect with your stakeholders to reveal valuable information and insights. Learning about the importance of connecting with your stakeholders and understanding what they think, feel, say and do so that you can structure your change for success.
Listening to this webinar will teach you about the meaning and value of empathy, techniques to build your empathy ‘muscle’ and how to use empathy mapping for your projects.
Empathy - the secret ingredient to successful change engagement webinar, 13 June 2023
1. Empathy - The secret ingredient to
successful change engagement
APM Enabling Change SIG
13 June 2023
2. Introductions
Matt Lawrence
Matt is a project professional, speaker, trainer, and a
member of APM’s Enabling Change SIG.
Donna Unitt
Donna is the Head of Delivery at Rocket Consulting Ltd and is
the Chair of APM's Enabling Change SIG
9. Sub headline title 18pt Arial Regular
Date of presentation 14pt Arial Regular
How are you feeling?
Balancing multiple priorities
Hungry and looking forward to lunch
Interested and intrigued
Curious about the content
Productive
Excited
Stressed between meetings
Looking forward to the end of the day
Looking forward to upskilling and learning
Interested
Overwhelmed with multi-tasking
Happy