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Experis IT Corporate Profile 2015

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This deck provides a quick snapshot of the Company in terms of its Lines of Service, competencies, engagement model, recruitment life-cycle, etc.

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Experis IT Corporate Profile 2015

  1. 1. Corporate Profile Partnering for Success Experis IT October 6, 2015
  2. 2. Experis IT | Tuesday, October 6, 2015 2 A unique, global reach • We offer innovative solutions for helping individuals and companies work together for their mutual benefit and growth • We have nearly 4,000 offices in 80 countries around the world • We train 12 million people each year • Our permanent workforce includes more than 30,000 people, and we have over 400,000 clients • We are the international leader in outsourced recruiting, the top placement firm in the IT industry, and the world’s largest outplacement agency • We provide work to nearly 3.5 million people and lend support for 27,000 career transitions • We conduct more than 90% of our business outside the United States • Our revenue stood at $20.8 billion in 2014 ManpowerGroup worldwide
  3. 3. Experis IT | Tuesday, October 6, 2015 3 Global reach Access to talents Local expertise Innovative solutions The four brands that make up the ManpowerGroup (Headquarters: Milwaukee, WI, United States) Experis IT | Tuesday, October 6, 2015 ManpowerGroup worldwide
  4. 4. Experis IT | Tuesday, October 6, 2015 4 We are a global company with on-the-ground experience to deliver tailored solutions to your business needs U.S. & Canada 920 Offices Mexico, Central America & Caribbean 92 Offices 8 Countries/ Territories South America 164 Offices 10 Countries Europe/ Middle East/ Africa 2,515 Offices 47 Countries/ Territories Asia Pacific 241 Offices 14 Countries/ Territories Global Reach
  5. 5. Experis IT | Tuesday, October 6, 2015 5 2013 Named 2014 World’s Most Ethical Company in the Staffing Industry (The Ethisphere Institute) • Top Performer – MSP – Customer Loyalty Survey • Largest Vendor-Neutral MSP • Largest Hybrid MSP by Total Spend Recognized as the largest and most capable Global MSP Earned 2014 Fortune Magazine’s list of the World’s Most Admired Companies 6th Consecutive Year Named One of America’s Top Corporations for Women’s Business Enterprises Earned Abbott’s Supplier Excellence Award for Four Consecutive Years – 2011, 2012, 2013 and 2014 Preferred Supplier Talent Source Award for 2013 Recognized as MSP Leader for Multi-Country Capability and Vendor Management Focus Industry recognition speaks for itself
  6. 6. Experis IT | Tuesday, October 6, 2015 6 Client Wins - Q1-Q3 2015
  7. 7. Experis IT | Tuesday, October 6, 2015 7 • 26+ offices across India • 35,000+ associates deployed • Established practices across Manpower, Experis & Right Management suite of solutions • 500+ recruiters capable of finding the best talent in the market • Verticals: Banking & Financial Services, Consumer & Retail, IT, Telecom, ITES, Manufacturing & Healthcare • Market-leading University recruiting program and resource development program, giving ManpowerGroup a large stream of top talent ManpowerGroup India Snapshot
  8. 8. Experis IT | Tuesday, October 6, 2015 8 Year First Experis office opened Specialist IT Recruiters Clients across IT sector 1998 200 81 2,000 Associate workers assigned daily 2,455 Permanent workers Placed in 2014 Delivery Expertise in India (Experis) Recruitment Services Managed Services Project Solutions Offshore Development Centres BTS Talent Solutions SERVICE LINES 13 Offices Across India including 7 aligned to Fidelity Gurgaon – New Delhi – Mumbai– Kolkata Chennai – Hyderabad – Pune
  9. 9. Experis IT | Tuesday, October 6, 2015 9 If You Need Resources Resource Plan Management Solution- Client Controlled Solution- Vendor Controlled We can provide Professional Resourcing Resourcing Solution Partial project Outsource Full Project Outcome Augment client teams with quality contract resources • Define solution approach • Provide additional value-add Own responsibility for project execution and delivery of contracted deliverables Provide complete solution Experis IT - Engagement Model
  10. 10. Experis IT | Tuesday, October 6, 2015 10 MANAGED SERVICES • Custom Application Development • Custom & Packaged ERP • Collaborative Computing Practices • Web & Portal Development • Security & Storage Solutions • Network, Security & Storage Management • Data Centre Services • IVR Management • Telecom Applications • Application Management & Maintenance • End User Support Services PROJECT SOLUTIONS • IT Staff Augmentation • Permanent Recruitment • Train, Hire and Deploy • Campus Hiring Solutions • Executive Hiring • Pre-Retirement Solutions PROFESSIONAL RESOURCING Experis IT - Competencies
  11. 11. Experis IT | Tuesday, October 6, 2015 11 Experis IT Skill Spread
  12. 12. Experis IT | Tuesday, October 6, 2015 12 • Operational since 1998 • India’s Leading IT Skill Provider • Deep Customer Engagement • Broad range of Skill Coverage • Strong Delivery Engine & back-end processes • Focused on Customer SLAs and High-Fill Ratios • Value Added Recruitment Solutions • Acknowledged by End Customers for ability to fulfill HTH Skills Professional Resourcing SAP 17% Web / MS Tech 22% Oracle 15% System Admin 17% Testing 9% Mainframe 7% DWBI 7% Open Systems 2% Others 4% 98 148 165 367 105 115 183 201 366 Automotive Learning& Education Manufacturing Distribution Retail BFSI Health IT/Telecom Govt./PSU Industrial 486
  13. 13. Experis IT | Tuesday, October 6, 2015 13 Headcount Trend Counts: Headcount Trend and Sector Skill Count 945 1124 1576 1697 1831 1832 2234 2009 2010 2011 2012 2013 2014 2015 98 148 165 367 105 115 183 201 366 Automotive Learning&Education Manufacturing Distribution Retail BFSI Health IT/Telecom Govt./PSU Industrial 486
  14. 14. Experis IT | Tuesday, October 6, 2015 1410 Server / System Administration Web Technologies Data-warehouse & Business Intelligence ERP Microsoft Technologies Main Frame Database Administration Mobile Technologies Quality Assurance & Testing LOTUS DOMINO TIVOLI IIS APACHE CITRIX VMWARE STORAGE/SAN SOLARIS AIX HP-UX SHELL/PERL SCRIPTING LINUX WINDOWS MS EXCHANGE PORTAL DEVELOPMENT TOMCAT/ APACHE TIBCO MESSAGE BROKER J2EE WEBSPHERE WEBLOGIC ORACLE APPS HTML-CSS-XML PHP COGNOS SSIS/SSRS/SSAS DATA WAREHOUSING SAS APPLICATION DEVELOPMENT DATASTAGE BUSINESS OBJECTS ETL PEOPLESOFT JD EDWARDS SAP FUNCTIONAL ORACLE APPS SAP TECHNICAL SILVERLIGHT SHAREPOINT MOSS BIZTALK C# .NET VB .NET ASP .NET VISUAL BASIC PL1 ADABAS RPG AS/400 COBOL DB2 (IBM) My SQL ORACLE MS SQL Android iOS QA MANAGER TEST LEAD AUTOMATED AND MANUAL TESTER PREMIUM SKILLS GENERICSKILLS Experis IT supports its clients on all Technical Skill areas – Vanilla & Niche. SLA’s varies as per [Generic/Premium]. We differentiate ourselves in the crowded IT staffing market by operating mainly in high-end technology skills like Data Warehousing, ERP, Business Intelligence etc. We also distinctly differs from its competition as we operate in mid-to-senior experience level staffing requirement while others mainly focus on junior-to-mid level resources. Generic : 6- 8 Working Hours Premium : 8-12 working Hours Technology Stack
  15. 15. Experis IT | Tuesday, October 6, 2015 15 Ability to attract wide range of Niche but “Much in Demand” Skills helps Experis IT differentiate itself from Competition 21 26 18 14 17 15 14 19 25 36 14 15 13 13 16 18 12 14 16 16 14 16 13 14 13 17 15 16 14 16 13 13 17 18 17 15 16 24 17 17 22 17 14 AbInitioDeveloper BIDeveloper-Cognos BIReportingTool-SSIS,SSRS BITesting Biztalk CitrixAdmin ClearcaseAdmin CognosDeveloper Datapower DatastageDeveloper DatastageUnix DB2UDBDBA Delphi EDIGentran Hyperion Informatica ItalianTranslator KenanTester MFwithIMSDB Maximo OBIEE PeopleSoft PERL PowerBuilder RFT SAPABAPwithWebDynpro SAPAPODP SAPCRM SAPHCM SAPPM SAPQM SAPSCM SiebelAdmin SiebelAnalystics Teradata TiviloMonitoring TivoliWorkloadScheduler WebMethods WebsphereAdmin WebsphereCommerceSuit WebsphereMessageBroker WebsphereProcessServer WAPPortalServer Niche Skill Resources
  16. 16. Experis IT | Tuesday, October 6, 2015 16 40 192 75 225 SAP CRM SAP Functional SAP Logistics SAP Technical/Cross Application SAP Resource Count SAP Partner since 2008 Above 450 deployed SAP resources 370+ SAP On-boarding in 2013 Ready available internal bench
  17. 17. Experis IT | Tuesday, October 6, 2015 17 SOURCING SCREENING VALIDATION INTERVIEW ON-BOARDING • Current staff, internal referrals, consultant referrals, job boards, job fairs, and job postings are used as sourcing resources • Review of technical qualifications, educational background, and industry experience • Only the most qualified are passed to the screening phase • Multiple interviews to assess credentials, professionalism, career goals, and verbal communication • Multiple touch points within Experis IT so results can be compared • References are requested and then validated • Technical Parameters • Behavioral Parameters • The rating is stored in the evaluation sheet for the above parameters and shared along with the profiles  Primary Skill Assessment  Secondary Skill Assessment  Communication  Teaming  Flexibility • Evaluated Candidates are interviewed and results are shared by client. • Selection confirmation by client • Experis IT releases the offer based on the dates confirmed by client • Acceptance of Offer by Candidate. • Communicates with Candidates on the Project • Experis IT conducts Induction of candidates and update them about all the process & documentation • Post Induction, Experis IT helps with all the details of travel, visa and immigration • Experis IT handles all terminations, extensions and scheduled roll-offs based on the communication from the client Recruitment Life Cycle
  18. 18. Experis IT | Tuesday, October 6, 2015 18 Client Client Evaluation Offer Offer Acceptance Deployment Mail VMS Call Requirement Sharing Experis IT POC / Account Manager Web / MS Tech SAP DWBI/Testing Infra Recruitment Team Bench Profile Search CV Shortlisted YES NO Sourcing Screening Tech Evaluation Shortlisting YES Partner Network NO CV Short-listing YES Portals Internal Database Social Media Others Sources • Client • Skill • Pay-Rate • Key/Non Key accounts • Vanilla / Niche Skill • Client TATs Key Decision Factors RECRUITMENT TEAM STRUCTURE Recruitment Team Managers Recruiters Team Leads Non-Key Accounts Team Leads Recruiters Key Accounts Recruitment Process
  19. 19. Experis IT | Tuesday, October 6, 2015 19 • Sizeable sourcing team which is segmented based on key technology verticals. • Extensive training program which equips them with strategic issues in recruitment and helps them in candidate filtering and validation. • Trained to anticipate customers needs. • 90% of recruiters are from Technical Background. • Sources candidates through different online job portals, job fairs, target SMS and email campaigns. • Transparency in the process , Recruiters has direct access to clients. • Internal Technical Panel for screening of profiles which results in only quality profiles flowing to the client . • Supported by a team of dedicated HR and Operations team. • Team is divided into two teams to handle Contract and Perm requirements. • Average team size of 10-12 recruiters with one Team lead/Recruitment Manager for focused approach across location. • Recruiter’s average stint with Experis IT is more than 6 years. Recruitment Team Structure
  20. 20. Experis IT | Tuesday, October 6, 2015 20 • Competitive Mining – Mining candidates from direct competitors or other companies. • Partners / Social Media- Knowing our network. Web networking allows us to link with similar groups and tap into an otherwise untouched candidate pool. • Job Boards- Posting positions on key job boards and web sites to attract talent. • Internal Database– Searching candidates from our database. • Training Institutions- Cooperate with relative schools to get the trained/graduated talents. • Employee Referrals - Incentive program for successful candidates’ referral. • Campus Event or Job Fair - Attract candidates from Campus event or Job fair. Experis IT’s sourcing strategy uses Market Intelligence & Social Platforms to find the right talent for its customers Internal Database 30% Job Boards 30% Competitive Mining 10% Employee Referrals 10% Partner Network 7 7% Social Media 4% Campus 4% Training Institutions 3% Advertising 2% Experis IT - Sourcing Model
  21. 21. Experis IT | Tuesday, October 6, 2015 21 • Initiate Call within 30 Minutes after receiving approved requisition • Lead discovery discussion about the position and discuss timeline REQUIREMENT / OPPORTUNITY • Consult on terms of offer • Extend contingent verbal offer within 1 business day of approval from customer • Serve as point person during negotiations • After offer is accepted, check background and send offer letter OFFER PROCESS • If candidate is external, set up new employee in tracking tool • If candidate is internal, make applicable job changes in internal tracking tool . ON-BOARDING PROCESS • Pre-screen candidates – Conduct in-depth assessments using Behavioral Interviewing techniques • Provide prescreen information and resume based on the Job Description shared • Receive and provide feedback INTERVIEW PROCESS • Consult and develop a comprehensive sourcing strategy • Work with Recruitment Services’ sourcing team to gather market intelligence • Discuss passive internal candidates with SSP team, consistent with Talent Management processes SOURCING STRATEGY Experis IT has a strong track record of fulfilling the client’s requirement in timely manner through its efficient sourcing process and strong SLA metrics. Strategy and Process
  22. 22. Experis IT | Tuesday, October 6, 2015 22 Landed Resources Model is an innovative resourcing solution designed by Experis to address local skill shortages, reduce resourcing spend and provide a seamless & transparent conduit to our international network. Visas & Logistics Corporate Induction Cultural Assimilation Client Orientation Our dedicated in country team manages inbound and outbound resourcing for clients. The team works very closely with our international offices to source, screen and secure critical resources. It is our deep global reach of nearly 3,900 offices in 82 countries and territories that enables us to provide you a Landed Resource solution. Abundance of High Quality IT Resources Critical IT Skills Shortage Critical IT Skills Shortage Strategy and Process
  23. 23. Experis IT | Tuesday, October 6, 2015 23 4. Client evaluates the profiles and shortlists for interviews and communicates the same to ExperisIT. 6. MPG co-ordinates with ExperisIT for scheduling the interview with client 7. ExperisIT further co-ordinates with the candidate and schedules a interview through video conf. with client. 8. Client provides feedback on the selection of the interviewed candidates 9. MPG confirms on the selection of the candidate to ExperisIT and releases offer 10. MPG along with ExperisIT makes necessary VISA arrangements for the travel of candidate 12. Resource get deployed in the client project, MPG Experis IT Client Result 1. Reqt. Shared by Client with MPG/ExperisIT for Landed Resources 1 2 3 4 5 6 7 8 9 10 11 12 2. ExperisIT identifies candidates 3. After thorough technical and HR evaluation, ExperisIT shares profiles with client 11. Candidate travels to destination country Landed Resources Model - How it works?
  24. 24. Experis IT | Tuesday, October 6, 2015 24 Hire, Train & Deploy Model Bridging the Gap between Skill Crunch for Clients and Employable Gap for Individuals • Design curriculum • 4-12 weeks of intensive lab based training • Mid-term evaluation • Submit names of shortlisted candidates for joint evaluation Hiring Training Deployment • Final evaluation & selection • Induction Program • Shadow Period • Deployment in billable project • Conversion into Customer Payroll Success Stories • Up-skilling of 60+ Vanilla Mainframe Resources with Niche Mainframe Skills (AS 400, Natural Adabas) for Tech Mahindra • Cross-skilling Initiatives with IBM – India (People Soft, Siebel and WCS) • Shine Program for IBM – GTS, 400 professionals covered in last 3 years • 100+ Campus Hires, up-skilled and deployed for IBM - GBS • From Campus (fresh engineering graduates) • Up-skilling and cross- skilling of experienced software professionals Innovative Hiring Solutions
  25. 25. Experis IT | Tuesday, October 6, 2015 2528 Project Solutions
  26. 26. Experis IT | Tuesday, October 6, 2015 26 Reducing operational costs and improving core business focus Design Services IT Management ServicesApplication Services • Network & Security Management • Data Centre Services • Storage Management • OS & DB Administration • IVR Management • End User Support Services Technology Partnerships Project Solutions • Responsive websites • Dynamic websites & Portals designs • Brand/Marketing Collaterals in print or digital media • Digital Marketing • Informational & Transactional Application • Custom & Packaged ERP • Collaborative Computing Practices • Support
  27. 27. Experis IT | Tuesday, October 6, 2015 27 Reducing Operational Cost and Improving Core Business Focus Infrastructure Services Application Services • Enterprise Computing • Network & Security • Enterprise Applications Monitoring • Application Support • Data Centre/ Storage • Switches/ Antivirus • Server Support/OS • Firewall/ Routers • Support Network • LAN/WAN/Wireless • Application Monitoring • TBO Applications • L2/L3 Support • Help Desk Support • Database Monitor • Application Automation • Service Desk • Help Desk • End User Computing • IT Operations • Application Support & Monitoring • SOW based Services • Application Delivery • Advanced Reporting • Onsite Delivery • Application Support • Client Service Level • Offshore Delivery • T & M Services L1 L2 L3 LevelsofService Managed Services Managed Services Offerings
  28. 28. Experis IT | Tuesday, October 6, 2015 28 Network Management Server Management Application Support Security Help / Service Desk DC Operation Support Over 400 associates 12,000 Man-months of experience ITIL Framework Over 99.9% SLA Strong Project Governance J2EE Java Open Systems .NET OSS/BSS AIX Datastage Amdocs Solaris Hyperion Oracle PL/SQL SAP VMware Cognos Business Intelligence Technology Areas : Managed Services Projects - Snapshot
  29. 29. Experis IT | Tuesday, October 6, 2015 29 Fixed Cost SLA Projects Telecom Billing Operations Support Services at Vodafone Telecom Billing Operations Services at Idea Consent Gateway Support Services at Vodafone Application Support at GPS IT Security Services at ISL Operations Support at Vodafone Value Added Services & Service Delivery Platform Support at Vodafone AOC Application Support Services at Vodafone Helpdesk Support at Bombay Dyeing, Godrej, Blackberry & Hindustan Mittal Energy Limited cPOS Application Support at Vodafone Unix Support Services mPaisa, LMS and Consent Gateway Support at Vodafone Hyperion Support Services at Vodafone Reach Program at Vodafone Application Support at Punj Lloyd Interactive Voice Response Operations Support at Vodafone Mobile Number Portability at Vodafone Digital Multiplex System Support at Idea Hyperion Operations Support at Idea Enterprise Single Sign-On Client Support at Vodafone Steamhammer End User Support (Sandvik Project) Total Managed Services Projects - Facts
  30. 30. Experis IT | Tuesday, October 6, 2015 30 Centralized Web based lesson booking system to manage Students, Franchisee, Instructors & NRMA Admin. This system has improved business functions for NRMA across Australia. Website Development for Caterpillar’s India Dealer (Tractors India). Integration with Caterpillar’s CRM for India based product range. Website for their India Dealer was also developed by ExperisIT. Development of Patient Drug monitoring program. Solution offers Merck R&D labs to monitor patient adherence & data relating to drugs prescribed & injected. Centralized monitoring enabling R&D team with accurate data. Project Solutions - Success Stories Development and Implementation of Medical Portal with eCommerce integration. The solutions caters to both B2B & B2C segments. The portal also offers various mobile based application for users to download.
  31. 31. Experis IT | Tuesday, October 6, 2015 31 ODC Service Offerings • Application Development • Application Maintenance & Support • Remote Infrastructure Support & Maintenance • Data-center Services Started in June 2011 for International Customers Engagement with customers such as 3M, Halliburton, Pfizer, Cisco, LG for their international operations Skills supported – Java, SAP, .NET, Vendavo ODC - Overview
  32. 32. Experis IT | Tuesday, October 6, 2015 32 ODC Offerings Experis IT- ODC Web & Portal Development Application Development & Support J2EE/ ASP/ .Net/ PHP/ SAP/Vendavo IT Managed Services: - End User - Help Desk - Application & Infrastructure Maintenance Build – Operate - Transfer (BOT)
  33. 33. Experis IT | Tuesday, October 6, 2015 33 At ExperisIT, we ensure low attrition rates by offering: Flexible work arrangements to motivate the young workforce Technical Certification sponsored by Experis IT on completion of 6 months of service Brand visibility on tier 1 and tier 2 companies Committed period of deployment with Client for 18 months and above Awards & Recognition based on performance Attrition Control & Retention Strategy
  34. 34. Experis IT | Tuesday, October 6, 2015 34 ExperisIT has enforced few steps to ensure retention of resources and to control attrition: • All technical resources are made to register in NSR with Experis IT details post joining which allows us to blacklist the resource in the database if he/she resigns without proper notice or absconds from the project. • All Experis IT employees have a 3 Month Notice Period which gives ample time to the client for proper handover/KT /find a replacement. Every Month 5 technical resources deployed with Client are selected on the basis of performance for a Monetary BRAVO AWARD of INR 5k along with a certificate . This keeps the employees motivated. National Skills Registry Awards & Recognition All deployed Experis IT resources are made to sign an onsite agreement by which the resource agrees on a continuity of services for 18 months. Onsite Agreement Attrition Control & Retention Strategy
  35. 35. Experis IT | Tuesday, October 6, 2015 35 Partnerships and Clientele
  36. 36. Experis IT | Tuesday, October 6, 2015 36 India Headquarters (Kolkata) & Development Centre Bangalore J3, Block GP, Sector V, Salt Lake, Kolkata – 700091 West Bengal, India T +91 33 4038 1111/1158 F +91 33 4038 1155 41/1 Church Street, Rayyan Towers, Bangalore - 560001 Karnataka, India T +91 80 30586951 / 65 Pune 1 & 2, 1st Floor, Amar Avinash Corporate City 11 Bund Garden Road, Pune - 411001 Maharashtra, India T +91 20 6724 5800 Gurgaon Hyderabad Chennai #6-3-1090/B/1, Flat no:602, 6th Floor, Lake Shore Towers, Rajbhavan Road, Somajiguda, Hyderabad – 500 082 Andhra Pradesh, India Qaiser Tower, 1st Floor, No.19, Khader Nawaz Khan Rd, Nungambakkam, Chennai – 600 006 Tamil Nadu, India Mumbai ManpowerGroup 100 Manpower Place Milwaukee, WI 53212 USA Telephone: +1 414-961-1000 Global Headquarters First Floor, DLF, Building No. 10-B, DLF Cyber City, Gurgoan – 122002 T +91 124 6795400 Sheil State, 1st Floor, Dani Corporate Park, 158 Kalina, C.S.T Road, Kalina, Santacruz (East), Mumbai 400 098 Maharashtra. T : +91 22 67868400 Address Book
  37. 37. Experis IT | Tuesday, October 6, 2015 37 Experis IT will offer a cost-effective, scalable solutions and flexible delivery models tailored to your specific objectives and organizational style.
  38. 38. Experis IT | Tuesday, October 6, 2015 38

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