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1. Ram
Certified Pega Architect
Summary:
• Around 8 years of IT industry experience including over 4+ years of PRPC experience as a Senior System
Architect and over 3 years of Java experience in software analysis, development, and implementation of applications
utilizing Java, JSP, Servlets, Oracle8i/9i, MS SQL Server 2000, HTML, JavaBeans, EJB, XML, Eclipse 3.4,
JavaScript, Windows NT/XP/2000 on multi-tier applications and Enterprise application Integrations.
• Experience in wide area of domains like Health care, Banking and Insurance
• Good command on developing Business Process Management (BPM) and Business Rules Engine (BRE)
applications using PRPC
• Involved in upgrading the applications from V6.3 to V7.1
• Upgraded the applications to be compatible with latest IE versions
• Converted all harnesses and data portals into composite portals and replaced deprecated controls with new features
in 7.1
• Perform Design and Code reviews and suggest the team with best practices and guardrails to use for effective
processing
• Interfaced with business SMEs as needed to clarify requirements and strategic business needs so I could provide the
best design
• Completely redesigned the application to give flexibility to end users and delivered in short period of time (16 weeks)
• Worked on several project methodologies like Agile, Scrum and waterfall
• Experience in creating High level Class Structures (Enterprise and Implementation layers), and Process flows in
PRPC
• Building and Configuring a Case management applications by defining multiple stages and processes
• Experience in processing service request case developing and designing SOAP Services and Connectors in the
Pega application
• Used Connectors like SOAP, SQL and Services like SOAP and File, Email Listeners to integrate PRPC with external
applications and content management systems
• Extensive knowledge in Design, Development, Migration and Deployment of PRPC and Java/J2EE based
applications
• Hands on experience with J2EE Architecture, EJB, Web Services, JMS, SOAP, WSDL
• Experience in interaction with the end users, Business Analysts for understanding of the business requirements.
• Extensively worked on UI design and created portals, containing Bulletin Board with the dynamic updates of the data
script changes
• Worked on developing user interface and screen layout using Harness, Sections, JSP and HTML
• Expert in debugging tools such as Tracer utility, Clipboard, Application accelerators and Expression builders.
• Good knowledge in CPM and HC frameworks, Pega Smart Dispute
• Participated in designing security application which involved setting up Access groups, Access Roles, Operators,
Application ID, Org Divisions, Org Units and Work groups.
• Extensive experience with Oracle, IBM DB2 Databases & thorough knowledge & experience in PL/SQL, Stored
Procedures, Triggers.
• Worked on PRPC Process APIs like CorrNew, Flow-New, StartFlow, GetNextWork, Check-SLA and other useful
APIs to implement the solutions per requirements
Technical Skills:
Programming Languages Java 2, C, C++, HTML, XML, JavaScript
System Design MS-Visio and Rational Rose
Application/Web Servers Oracle Weblogic 8.x/9.x/11g, IBM Web Sphere 7.0, JBoss Enterprise Web Server, Apache
Tomcat
Smart BPM Suite Pega PRPC 7.1/6.3/6.1/5.4 (BPM, BRE)
RDBMS/Database Oracle, MS-SQL Server, DB/2, Sybase, MySQL
Testing Tools SOAP UI, Win Runner, Load Runner, SQA and Junit
Operating Systems Windows 2003/2000/NT, UNIX, Linux

2. Business verticals Healthcare, Insurance and Financial Services
Education: Bachelor of Engineering, Electrical & Electronics Engineering – The Oxford college of Engineering, India
Certifications: PEGA PRPC CSA, CSSA
Work Experience:
BCBSAL, Birmingham, AL Aug 2014 – Till date
Sr. Pega Architect
Responsibilities:
• Involved in designing the Technical Design Documents for the Workflow development process and Technical
specifications
• Created high level Class Structure (Enterprise and Implementation layers) in PRPC
• Involved in upgrading the applications from V6.3 to V7.1.7
• Upgraded the applications to be compatible with latest IE versions
• Converted all harnesses and data portals into composite portals and replaced deprecated controls with new
features in 7.1
• Used CPM framework to apply business rules from the service environment to streamline the information
presented to the Customer service Professionals
• Creation of HTML property rules, Properties (Data types), Embedded Pages and Email Correspondences
• Designing Workflows and flow actions, User Interfaces, Activities, Decision rules, Declare Pages, Delegated
rules, maintenance activities/utilities and Reports
• Building and Configuring a Case management applications by defining multiple stages and processes
• Creating flows to handle Exceptions in the system
• Participated extensively in designing application security which involves setting up Access groups, Access
Roles, Operators, Application ID, Org Divisions, Org Units and Work groups
• Designing and developing Harness rules, smart and dynamic layouts and Sections
• Designing SOAP Services and Connectors in Pega application
• Creating and scheduling Agents to process the file from external system and to create work objects automatically
• Creating Integration rules like Connect-SQL using methods like RDB-Open, RDB-List, RDB-Save, RDB-Delete
• Designing flows that automatically generate Correspondence to operator and external organizations
• Utilizing debugging tools such as Tracer utility & Clipboard to analyze the issue and provide
solution
• Implementing various PRPC components like Decision tables, Decision Maps, Declarative expressions,
Constraints, Indexes, Service Level assignments and Tickets
• Creating reports using List View & Summary View rules of PRPC
• Worked with the Pega engagement to achieve quicker and appropriate resolution for the CTI/IVR related issues
and enhancements.
• Involved extensively on the migration and deployment of the application rules from Dev to QA, UAT and
Production environments
• Creating automated Work Objects using web services and assigned to Operators worklist or workbasket
• Implementing SLAs Activities as per new functionality
• Extensively used PRPC-PAL tool, Log files to measure the performance of applications and to troubleshoot
latency issues in application
• Working on complex issues and enhancements to better improve the process flows of Pega application
• Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hot fix
from Pega systems
• Adhere to Agile methodology by attending sprint meetings and handling tasks using scrum works, Adhere to
industry best practices and standard methodologies
Environment: Pega Rules Process commander V6.3, v7.1, CPM/HC v6.3, v7.1, Oracle 10g, XML, SOAP, HTML,
JavaScript, JSP, WebSphere 6.1 and Putty.

3. MasterCard, St. Louis, MO Nov 2013 – Aug 2014
Sr. Pega Architect
Responsibilities:
• Identify the issue and coordinate with CSR/Customer Support Team, and involve Business Team if required to
understand the reported incident/service request ticket
• Involved in Design of Class Structure, Properties, and Activities.
• Developed Flows and Activities. Created flows to handle Exceptions in the system.
• Update and accordingly route the issues found in reported Production Defects tickets
• Modify and re-develop existing rules to resolve the issue and increase efficiency of the applications
• Preparing development test cases as per the Pega/PRPC suggested approach
• Developed UI file upload process by incorporating iframes.
• Update the tickets with changes, provide the details of solution and route the ticket
• Extensively knowledge in Pega Smart Investigate & CPM framework
• Created agent to run parallely on different nodes handling huge volumes of requests simultaneously.
• Worked on performance tuning testing by running the PAL reports for analysis.
• Used the TRACER to examine the rules and to minimize the execution time Performance test of all activities and
rules using PRPC-PAL Tool.
• Created declared pages and report definitions.
• Created Rules for Validation, Integration rules like Rule-RDB-SQL using methods like RDB Save, RDB Open,
RDB List, Creation of Work Objects, assigned to Operators.
• Creation of Declarative expressions for a value change on the properties.
• Creation of validation rules to implement business logic validation.
• Implemented Decision Tables, Decision Maps and Declarative expressions.
• Created unit test plans and test cases to test.
• Coordinate daily work with offshore delivery team.
Environment: Pega Rules Process commander V6.2, SP2, CPM v6.2, Smart Dispute framework, Oracle 11g, XML,
HTML, JavaScript and JSP, WebSphere, Putty.
Asurion, Sterling, VA Oct 2012 – Nov 2013
Pega Architect
Responsibilities:
• Interacted with Business users to understand expectations and requirements PEGA PRPC Technical design and
configuration against documented requirements for the PRPC application
• Created Class structure in Pega PRPC, HTML rules, Properties (Data types), Embedded Pages and
Correspondences
• Prepared Project Approach Document based on designed documents Extensively involved in updating and
deploying different Ruleset Versions as required by the organization
• Extensively worked on the User Interface development by creating customized portals to non-technical users with
the Bulletin Boards showing the changes made to the scripts dynamically.
• Generated List & Summary reports and enabled security levels on the reports so that particular access group can
view them
• Created Rules for Validation, Integration rules like Rule-RDB-SQL using methods like RDB Save, RDB Open,
RDB List, Creation of Work Objects, assigned to Operators.
• Implemented the Pega Inbuilt Ruleset Versioning feature to maintain the Script Changes.
• Created the File Listeners to copy the XML files from a shared location to temporary folders.
• Created Agents scheduled to run at particular intervals to keep the Data Updated in different Environments to be
in Sync.
• Developed Portals, Gadgets as per the client’s requirement Created simple to complex Activities using page-new,
page-copy, page-merge-into, properties-set etc
• Performed integration by developing rules pertained to rule-connect and rule-service. Major tasks involved
integrating with SQL databases to fetch data and with SOAP/ Webservices to review particular data
• Developed different services to support Service Oriented Architecture (SOA)
• Involved in the SOAP service for the service Request and WSDL deployment.

4. • Involved in making changes and adding new parameters to the already existing Functions.
• Involved in conducting Unit testing, Regression testing, Integration testing, System testing, Performance testing
and End-to-End testing
• Implemented Agile/Scrum Methodology. Implementation of Decision tables, Decision Maps and Declarative
expressions for validations. Validations are implemented using JavaScript.
• Extensively worked on writing activities for Validations and Error Handling.
Environment: PRPC 6.1, CPM 5.2 SP4, WebSphere 6.1, DB2 7.0, MS Office Suite, MS-Project, MS Visio, JavaScript,
Windows, Unix, XML and HTML.
Amerigroup, Virginia Beach, VA Aug 2011 - Sep 2012
Pega Architect
Responsibilities:
• Created High Level Class structure, Workflows and Rule sets in Pega PRPC.
• Created System use cases, decision diagrams to provide appropriate decomposition to the use case model and
documents to control the complex claim engine flows.
• Explanation of client requirements on deliverables.
• Involved in Customizing CPM flows as per customer process change requirements.
• Worked on CPM Framework in Provider Contact Center(PCC) application
• Design and Implementation of transaction search portal, for Payments for both lines of business.
• Created data models for the flows, sections Harness.
• Worked on UI design and have written java scripts to auto refresh the user sections.
• Developed screen validations and display processing.
• Implemented activities, steps, methods and error handling.
• Involved with team in the Configuration of several JDBC and MQ interface.
• Creation of integration rules as Rule-RDB-SQL, RULE-Connect-SOAP.
• PRPC Build Deployment using Tomcat on MS SQL server and Oracle Servers.
• Worked on CPM framework and good overview of various services used in the application, implementation of
rules and interfaces.
• Involved in customizing the CPM framework while developing new exception case – Recall, SameDayCancel and
OverAll10DaySLA tasks.
• Involved in configuring, deploying the application and worked with Trouble shootings.
• Involved in Bug Fixing Activities for Harness, Declare Expression and When Rules.
• Implemented SLAs Activities as per new functionality.
• Created search reports using List view and Summary view rules of PRPC.
• Involved in conducting Unit testing, Regression testing, Integration testing, System testing Performance testing
and End-to-End testing.
Environment: Pega Rules process Commander 5.4, Pega CPM 5.3, Windows, Web logic, MS Visio 2003, SQL, HTML,
XML, CSS, Java Script, AJAX, Agile, Oracle 10g.
Century National Insurance, Hollywood, CA Nov 2010 – Aug 2011
J2EE Developer
Responsibilities:
• Design and Development of the SDC web application based on the Struts framework, which includes preparation
of uses cases, use case diagrams, activity diagrams, class diagrams and sequence diagrams. The design was
based on MVC 2 Architecture.
• Configuration of WebLogic Application Server and Struts Framework.
• Preparation of test cases for testing of all business logic and validations.
• Implementation of business logic for different modules. This includes development of Servlets and normal java
classes, java beans, JSPs (for presentation tier) and java script for client side validations.
• Design and Code review and troubleshooting.
• Created Session Beans and controller Servlets for handling HTTP requests from JSP pages.

5. • Testing - Unit Testing, System Testing and Integration Testing
• Responsible for the Quality procedures related to the project.
Environment: J2EE, Struts 1.1, JDK 1.4.2, UML with Rational Rose 2003, IBM WebSphere Studio 5.1, Oracle 9i Ver
9.2.0.1.0, BEA WebLogic Application Server 8.1 SP3, HTTP, MS Visual Source Safe 6.0.
Bank of Baroda, Mumbai, India Jun 2008 – Nov 2010
Java Developer
Responsibilities:
• Class Design & Development for MVC (Model-View-Controller) Architecture and Design Patterns.
• Design and Development of the web application based on the Struts framework and Velocity Templates, which
includes preparation of uses cases, use case diagrams, activity diagrams, class diagrams and sequence
diagrams. The design was based on MVC 2 Architecture.
• Required a solid understanding of distributed, multi-tiered environments and XML. Java RMI, XML, XSLT, XSL
and Postgres were among the technologies used to provide a robust, fault tolerant, scalable, cross-platform,
enterprise-level Java application. Problem-solving skills and team player abilities essential.
• Required knowledge of human factors and best GUI design principles coupled with business analysis skills to
create attractive, intuitive, and user-friendly screens.
• Preparation of Functional Specification, High Level and Low Level Design documents.
• Developed Servlets, XML and Java classes in Jbuilder using Borland Application Server.
• Developed JSP using Struts Libraries, Tiles and Java Scripts.
• Used Quartz and Translet libraries to schedule jobs and JProbe for profiler and memory leak debugs.
• Configuration of Tomcat Server, with Struts Framework and Velocity Templates.
• Preparation of test cases for testing of all business logic and validations.
• Implementation of business logic that includes development of Servlets and normal java classes, java beans,
Velocity GUI (for presentation tier) and java script for client side validations.
• Design review, Code review and troubleshooting.
• Testing - Unit Testing, System Testing and Integration Testing
• Responsible for the Quality procedures related to the project.
Environment: JSP 1.2, Java 1.4, EJB 2.0, XML, JDBC, Apache Tomcat Server, Borland Application Server, Windows
Together J, IBM WebSphere 4.0, Windows 2000

6. • Testing - Unit Testing, System Testing and Integration Testing
• Responsible for the Quality procedures related to the project.
Environment: J2EE, Struts 1.1, JDK 1.4.2, UML with Rational Rose 2003, IBM WebSphere Studio 5.1, Oracle 9i Ver
9.2.0.1.0, BEA WebLogic Application Server 8.1 SP3, HTTP, MS Visual Source Safe 6.0.
Bank of Baroda, Mumbai, India Jun 2008 – Nov 2010
Java Developer
Responsibilities:
• Class Design & Development for MVC (Model-View-Controller) Architecture and Design Patterns.
• Design and Development of the web application based on the Struts framework and Velocity Templates, which
includes preparation of uses cases, use case diagrams, activity diagrams, class diagrams and sequence
diagrams. The design was based on MVC 2 Architecture.
• Required a solid understanding of distributed, multi-tiered environments and XML. Java RMI, XML, XSLT, XSL
and Postgres were among the technologies used to provide a robust, fault tolerant, scalable, cross-platform,
enterprise-level Java application. Problem-solving skills and team player abilities essential.
• Required knowledge of human factors and best GUI design principles coupled with business analysis skills to
create attractive, intuitive, and user-friendly screens.
• Preparation of Functional Specification, High Level and Low Level Design documents.
• Developed Servlets, XML and Java classes in Jbuilder using Borland Application Server.
• Developed JSP using Struts Libraries, Tiles and Java Scripts.
• Used Quartz and Translet libraries to schedule jobs and JProbe for profiler and memory leak debugs.
• Configuration of Tomcat Server, with Struts Framework and Velocity Templates.
• Preparation of test cases for testing of all business logic and validations.
• Implementation of business logic that includes development of Servlets and normal java classes, java beans,
Velocity GUI (for presentation tier) and java script for client side validations.
• Design review, Code review and troubleshooting.
• Testing - Unit Testing, System Testing and Integration Testing
• Responsible for the Quality procedures related to the project.
Environment: JSP 1.2, Java 1.4, EJB 2.0, XML, JDBC, Apache Tomcat Server, Borland Application Server, Windows
Together J, IBM WebSphere 4.0, Windows 2000