Appendix A - Case Study #3 - Improving Public Health Informatics (Source: Milosevic, D. Z., Patanakul, P., & Srivannaboon, S. (2011). Case studies in project, program, and organizational project management. Hoboken, NJ: John Wiley & Sons, Inc.) By Abdi Mousar In the event of a major disease outbreak, senior managers need to respond in a timely fashion. To be able to do so, one needs to have all the latest information and data to make an appropriate decision. The County Health Department (CHD)’s strategic plan specific es increasing capacities for the program evaluation and response to major communicable disease outbreaks. Senior managers have identified ed the need to improve informatics capacity as an important step toward meeting these goals. Currently, each community health services program of CHD has information systems that effectively track specific information for their assigned work. However, the systems were designed reactively without considering future expansions or an updated public health data plan. Each data base is almost a standalone system. While the state data bases are linked to CHD’s data bases, the environmental data bases are not linked with communicable disease data bases. Representatives from the Tuberculosis (TB) program, for example, had to enter identical client information in four different places. Moreover, the state mandates the public health department report the health conditions of its citizens and control infectious diseases. In order for this to happen, one needs informatics systems that are capable of tracking infectious diseases and reporting all investigations in a timely manner. While the benefits of an integrated data base stand out, most employees in CHD are reluctant to change, particularly with regard to adopting and using a new technology as evidenced by the implementations of the EMR systems and other specifically designed data bases. To ensure success of the implementation, the project manager must provide relevant information to the stakeholders on a regular basis. This case focuses on project communication management, especially within the communication plan. The Big Project It all began when a new epidemiologist, hired by CHD, articulated the need to have an integrated public health informatics system. With the new system, the reporting of infectious diseases as well as possible future outbreaks could be done in a timely fashion. The decision makers can then make an appropriate decision. The communicable disease section of the county health department has taken the lead in championing this project. The team includes two IT engineers and the epidemiologist, who will be overseeing the project. The team is responsible for gathering business processes and information system requirements, working closely with stakeholders, and at the same time, training IT engineers using the best practices developed by the Public Health Informatics Institute (PHII). The project duration is expected to be from six .

1. Appendix A - Case Study #3 - Improving Public Health
Informatics
(Source: Milosevic, D. Z., Patanakul, P., & Srivannaboon, S.
(2011). Case studies in project, program, and organizational
project management. Hoboken, NJ: John Wiley & Sons, Inc.)
By Abdi Mousar
In the event of a major disease outbreak, senior managers need
to respond in a timely fashion. To be able to do so, one needs to
have all the latest information and data to make an appropriate
decision. The County Health Department (CHD)’s strategic plan
specific es increasing capacities for the program evaluation and
response to major communicable disease outbreaks. Senior
managers have identified ed the need to improve informatics
capacity as an important step toward meeting these goals.
Currently, each community health services program of CHD has
information systems that effectively track specific information
for their assigned work. However, the systems were designed
reactively without considering future expansions or an updated
public health data plan. Each data base is almost a standalone
system. While the state data bases are linked to CHD’s data
bases, the environmental data bases are not linked with
communicable disease data bases. Representatives from the
Tuberculosis (TB) program, for example, had to enter identical
client information in four different places. Moreover, the state
mandates the public health department report the health
conditions of its citizens and control infectious diseases. In
order for this to happen, one needs informatics systems that are
capable of tracking infectious diseases and reporting all
investigations in a timely manner. While the benefits of an
integrated data base stand out, most employees in CHD are
reluctant to change, particularly with regard to adopting and
using a new technology as evidenced by the implementations of

2. the EMR systems and other specifically designed data bases. To
ensure success of the implementation, the project manager must
provide relevant information to the stakeholders on a regular
basis. This case focuses on project communication management,
especially within the communication plan.
The Big Project
It all began when a new epidemiologist, hired by CHD,
articulated the need to have an integrated public health
informatics system. With the new system, the reporting of
infectious diseases as well as possible future outbreaks could be
done in a timely fashion. The decision makers can then make an
appropriate decision.
The communicable disease section of the county health
department has taken the lead in championing this project. The
team includes two IT engineers and the epidemiologist, who
will be overseeing the project. The team is responsible for
gathering business processes and information system
requirements, working closely with stakeholders, and at the
same time, training IT engineers using the best practices
developed by the Public Health Informatics Institute (PHII).
The project duration is expected to be from six to twelve
months and the team will provide monthly updates as well as ad
hoc updates whenever specific information is needed by the
stakeholders.
The team has extensive experience in working together on
previous successful projects such as the EMR implementation,
EPIC implementation, and the communicable disease data
bases’ statewide expansion. It is the team’ s firm belief that this
project, to integrate a variety of data bases into a system that
can communicate to one another, is doable.
PM: The initial idea of this project was formulated several years
ago but it did not get the support it needed. Now we are
bringing it back to life. And I know that you guys (IT
engineers) are in favor of it and are ready to take the lead in
this, with interoperability and data sharing in mind, while at the
same time conforming to Public Health Informatics Institute’ s

3. best practices.
Dan: Correct. However, I am wondering who is going to fund
this project as the health department is struggling and currently
lacks the necessary resources.
PM: There is a grant from the Robert Wood Johnson Foundation
(RWJF) which is affiliated with the Public Health Informatics
Institute who specifically funds the struggling local health
department’ s public health information systems to meet their
daily operational needs. I am going to put together the grant
proposal and I need inputs from you guys.
Tim: Let me know what you need.
Dan: Do we have full support of the department leadership this
time?
PM: Yes, this time we have the absolute support of the entire
leadership team. However, we have to make sure that we keep
them updated with project status. In fact, learning from past
projects, communication is very important for system
implementation. We have to make sure that we communicate
well with all project stakeholders.
Tim: I agree. But all stakeholders? That will be tough
Collaborative Process and Communication Plan
To engage project stakeholders, the team followed a
collaborative process (Figure 1). By following the process,
external and internal stakeholders understood the information
system’s support role as well as how it worked. The team also
developed a communication plan and used it to avoid
communication breakdown and, more importantly, to ensure that
appropriate correspondence existed between all stakeholders in
the project. An example of the communication plan is shown in
Table 1.
Figure 1 The Collaborative Methodology Process

4. Think
rethink
describe
How do we do our work now?
How should we do our work?
How cane an information system support our work?
1. Define goals and objectives
2. Examine tasks and workflow
Define specific tasks to be preformed for optimized business
processes
3. Model context of work
4. Identify inefficiencies
Describe the implementation of business rules
5. Identify business rules
6. Identify efficiencies with repeatable processes
Describe in words and graphics how an information system must
be structured
7. Describe tasks and workflow
8. Refine business processes and business rules
Determined scope of next phase of activities
9. Identify common task sets
Remodel context of work
Restructure tasks and workflow
Table: 1 Communication Plan
Communication plan
Project Name: Improving County Public Health Informatics
Systems
Prepared by: project manager
Date: 12/13/08

5. Key Stakeholders (Distribution Schedule)
Stakeholder Issues
Key Messages to communicate
Communication methods to be Used (Written. One-on-One.
Electronic, Meetings, etc.)
Description of specific communications (content, format, level
of details, etc.)
Timing issues
Other
Client
Providing continuous information on the project
Project status and key milestones and any relevant issues
relating to the project
Email, meeting, telephoning and teleconferencing
Highly detailed, formal communication
Based on project schedule
N/A
Senior Management
Providing continuous information
Project status and key milestones and any relevant issues
relating to the project
Email, meeting, telephoning and teleconferencing
Highly detailed, formal communication
Based on project schedule
Sponsor
Providing continuous information
Project status and key milestones and any relevant issues
relating to the project
Email, meeting, telephoning and teleconferencing
Highly detailed, formal communication
Based on project schedule
Project team members
Providing continuous information
Project status and key milestones and any relevant issues

6. relating to the project
Email, meeting, telephoning and teleconferencing
Highly detailed, formal communication
Based on project schedule
Employees
Providing continuous information
Project status and key milestones and any relevant issues
relating to the project
Email, meeting, telephoning and teleconferencing
Highly detailed, formal communication
Based on project schedule
Providing continuous information
Subcontractors
No subcontractor of this project
N/A
N/A
N/A
N/A
N/A
Suppliers
Most products available off the shelf
N/A
N/A
N/A
N/A
N/A
Unions
Communicated that the project will cause no layoff
Benefits that the project will bring to employees
Email, meeting, telephoning and teleconferencing
Highly detailed, formal communication
Based on project schedule
N/A
Government Agencies
Providing information on the status whenever requested

7. Benefits that the project will bring to public safety and cost
savings
Email, meeting, telephoning and teleconferencing
Highly detailed, formal communication
Based on project schedule
N/A
News Media
Providing information on the status whenever requested
Benefits that the project will bring to public safety and cost
savings
Email, meeting, telephoning and teleconferencing
Highly detailed, formal communication
Based on project schedule
Press Release
Community
Providing information on the status whenever requested
Benefits that the project will bring to public safety and cost
savings
Email, meeting, telephoning and teleconferencing
Highly detailed, formal communication
Based on project schedule
Press Release
Other
N/A
N/A
N/A
N/A
N/A
N/A
Case Questions
1. Is the communicate plan adopted in this project realistic
enough in terms of communicating to all stakeholders of the
project?
2. Publicly run projects are quite different from privately run

8. projects. Can you specify different communications that would
be needed in a project involving, say unions as oppose to a
private project?
3. Are the communications plan compatible with PMBOK®
Guide’s Project Communication management? Why?
PMBOK® is a registered mark of the Project Management
Institute, Inc.
Business Process Analysis
Business Process Redesign
Requirements Definition
BUSI 3623: Project Planning Essentials
68
‘Share’ Final Paper
Due: Tuesday, February 25 @ 7:30am
*New due date from February 24th*

9. Submission Links: Allen Brown Hamilton Melchoir
EXTRA CREDIT OPPORTUNITY!
Submit your paper earlier than the due date to receive extra
credit points;
Tuesday, the 18th or any day prior: 10 points
Wednesday, the 19th: 8 points
Thursday, the 20th: 6 points
Friday, the 21st: 4 points
Saturday/Sunday: 2 points
Monday/Due date: 0 points
Directions:
This paper will consist of everything from all of the previous
papers plus
additional information. Use the template below for the outline
of your paper. Use
the rubric as a guide to a perfect score (follow column ‘5’).
Make sure each
section has all of the requirements listed below.
Formatting has a place in the rubric.
Font: Arial , Times New Roman, or Calibri (your choice)
Size: 12
Color: Black

10. There are 12 sections to this paper. Here are the requirements
for each section:
1. Cover Page
● Project Title (Name of your project)
● First and Last Name
● College
● Due Date (February 25, 2020)
● School Name (CMIT South Middle School)
2. Table of Contents
● Name of Section (left side of document)
● Page number (right side of document)
*usually completed last when everything else is done*
3. Abstract
● 1 paragraph (5-7 sentences)
● Answer the following questions
○ What inspired you to pursue this project?
○ What is the overall purpose of your project?
○ What did you find interesting about your project?
4. Materials
● List of updated materials you needed for your project.
● Quantity and name for each supply
○ Ex: 3 Phillipshead screws
● List format (bulleted or numbered)

11. 5. Instructions for Building
● States step-by-step instructions for how to build your project.
(this is
the 20+ steps from the ‘test and redesign’ paper)
● Proofread the steps to make sure they make sense in a proper
order
● List format (bulleted or numbered)
6. Instruction for Operation
● States step-by-step instructions for how to operate your
project. (these
are the steps right above the data table in your ‘test and
redesign’
paper)
● Proofread the steps to make sure they make sense in a proper
order
● List format (bulleted or numbered)
7. Results
● Data table from ‘test and redesign’ is present
● Data table completely filled in
● Data table has 2 additional trials (total 5 trials)
8. Data Analysis

12. ● 2 paragraphs (5-7 sentences each)
● Analysis of data (discussion of trends, patterns, observations,
etc.)
● Discusses possible sources of error (based on data table)
● Discusses areas of success (based on data table)
9. Research (research sections from the ‘Initial’ and ‘Build’
papers)
● 4 paragraphs (5-7 sentences each)
● Identifies problems or difficulties with how this project was
made
● Discusses research to overcome obstacles or successes
● Discusses how this project might be made more successful in
the
future
10. Broader Impacts
● 2 paragraphs (5-7 sentences each)
● Discusses how this project could be used to make life better
for people
● Discusses how the project might be made more widely
available for
society
● Includes at least 3 companies that you could market your
product to
○ Ex: If you are working with cleaning supplies you could reach
out to Clorox

13. ○ Ex: If you are working with shoes or clothes, you could reach
out to retail stores like Burlington or Foot Locker
○ My examples are NOT to be used in your papers. They are
examples not something to be copied.
11. Acknowledgments (thank you’s to people who helped you)
● 1 or more paragraphs (5-7 sentences)
● Mention all of the teachers that have helped you
● Mention all of the family members/relatives and friends that
have
helped you
● Mention any other adult or outside persons/companies that
have
helped you
○ This could include store employees, UPS person, Amazon
delivery person, people you may not have realized that helped
you in a small or large way, etc.
12. References (sources from ‘Initial’ and ‘build’ papers)
● 4 or more sources
● MLA format
● Includes book and online sources
(only students will be able to access this form, do not request
access, if you would
like to view it, you can view it with your child)

14. Template
(accessible to everyone)
Rubric