IT SpecialistPM

Harold Heston Collins
2500 Shallowford Rd NE, Apt 8403
Atlanta, Ga. 30345
Mobile: 405-922-6538
Evening Phone: 405-922-6538
Day Phone: 404-498-6211
Email: harold_collins@swbell.net
Country of citizenship: United States of America
Veterans' Preference: 10-point preference based on a compensable service-connected disability of 10
percent but less than 30 percent
Highest Grade: GS-2210-13, 10/2009-Present
Contact Current Employer: Yes
AVAILABILITY Job Type: Permanent
Work Schedule: Full Time
Any
Desired Work
Environment
Career Professional
Highly Mobile
Mission-Focused
Experienced Professionals
WORK EXPERIENCE Department of Health and Human Services
Centers for Disease Control and Prevention
10/2009 - Present
Atlanta, Georgia US
Grade Level: GS-13
Salary: 103,025.00 USD/Year
Hours per week: 40
Information Technology Specialist , 2210
Provides leadership, advice, and collaboration on long-range Information Technology
(IT) plans and projects linked to the Department of Health and Human Services
"Promote Health Information Technology" program. Communicating with a wide
variety of senior leaders, management officials, and partners about programs and
public health data operations. Evaluate data management procedures of public health
projects and studies for effectiveness. Maintain advance level of knowledge and
provides expert advice to staff, peers, and higher management on issues involving the
relationship of the IT functions operations and their impact on agency wide programs.
Develop and apply technical policy to include standards, protocols, and data base
administration techniques to effectively integrate and implement information systems
into existing architecture. Participate in special projects and initiatives and perform
special assignments including international projects in Africa, Asia, and throughout the
United States. Plan, organize, and direct Centers for Disease Control and Prevention
(CDC) information technology systems and database development activities
troubleshooting and managing software package and patch installation. Manage public
health program to determine impact on operations and made decisions on how to
investigate and correct potential software vulnerabilities. Program activities include
integration projects for NNDSS Base System (NBS) database, Emergency Response
Health Monitoring and Surveillance (ERHMS) database development, Palantir System
for Enteric Disease Response database system, Investigation and Coordination
(SEDRIC) system development, eSurveillance Assessment database for Africa Global
Health Security, and other projects that involve determination, selection,
implementation, modification, and/or support of new and complex IT architecture and
technological database requirements. Develop innovative customer service initiatives
to enhance customer satisfaction with projects with scope definition, database
requirements and deliverables. Developed presentations and briefings for the
organization providing training and software development guidance to customers and
staff. Develop information and training materials for targeted audience for public
health informatics using Epi Info. I have provided Epi Info team members with tools

and approaches to solve problems and improve processes. Prepare reports and other
program documentation for Epi Info including technical documents on research
findings, scientific methodologies, evaluation results, fact sheets, etc. for
dissemination. Tailored communication of organizational strategies, goals, objectives,
or priorities on a regular basis to peers and public health partners to address the most
critical issues in a compelling and diplomatic manner. Monitor CDC IT project
activities and resources to mitigate risk and ensure success of the multiple projects.
Analyze systems, strategies, services, or other health-related matters for
implementation of corrective actions required to maintain and improve delivery of IT
products and services. Recommend solutions to problems by developing improved
methods and procedures. Developed new and improved methods using a modified
communication plan and Work Breakdown Structure (WBS) to cope with particular
projects. Develop strategies for program promotion, education, communication, and
outreach to the Epi Info User Community. Provide assistance to local, state (Nevada,
Missouri, and Georgia), Federal (National Institute of Occupational Safety ERHMS
Project and Southwest Tribal Epidemiology Center), international (Namibia, Uganda,
Scotland) or other health organizations regarding public health programs Coordinate
IT project efforts to resolve critical problems using workgroups and small teams such
as EIS Officers and Public Health Fellows. Carries out effective workgroup
participation for Epi Info Community of users across branches, divisions, and centers.
Guided teams and focus group to consensus on how to collect and analyze public
health data to meet desired business goals. I actively supported organizational
policies and practices designed to enhance diversity in the organization by leading and
supporting our Diversity and Inclusion Committee and its activities. Successfully
performs job responsibilities in a multi-project team environment, managing changes
in project team tasking to accommodate adjustments in timelines and/or scope of
work for National and Global Health support community projects. Consistently applies
HHS Enterprise Performance Life Cycle (EPLC) and CDC Unified Process (UP) principals
to IT projects. Demonstrates tact, courtesy, cooperation, and diplomacy interacting
with the CDC internal Epi Info User Community and the external Epi Info User
Communities around the world. Disseminates information through written documents
and oral presentations to effectively accomplish public health IT database projects.
Research and determine or recommend appropriate actions or interpretation of issues
for the Office of Public Health Scientific Services (OPHSS) Director that impact
organization or public health constituents in India. This activity provided advice,
guidance and recommendations to senior leadership and other technical specialists on
critical public health informatics/IT issues Initiated and establish a Memorandum of
Understanding for the Centers for Disease Control & Prevention (CDC) to support
cooperative training and research efforts. Maintains an effective and cohesive relation
with the Division Leadership to develop polices memorandums and correspondence to
support organizational goals. Participates in Surveillance Science Advisory Group
(SurvSAG), Project Management Community of Practice (PMCoP) and other steering
and planning work groups to pursue both internal and external opportunities for
professional growth. Evaluate reports by analyzing facts and performing appropriate
research and preparing detailed responses. Produces timely reports, studies, and
analysis to support project and program decision. Coordinates, integrates and
analyzes information of the current applications and activities related to public health
surveillance and outbreak response. (Contact Supervisor: Yes, Supervisor's Name:
Asad Islam, Supervisor's Phone: 404-498-6564)
Department of Defense (DISA) 11/2005 - 10/2009
Grade Level: GS 12
Salary: 72,557.00 USD Per Year
Hours per week: 40
Information Technology Specialist , 2210
Collect and analyze Enterprise-wide Information Technology (IT) Issues related to the
performance of the Defense Information Systems Network. Develop and carry out
enterprise Continuity of Operations (COOP) plan for current IT Operations Issues
Center implementing plans that integrate into components of the existing architecture.
Inform and consults with management and users regarding the resolution of IT
problems and issues. Communicate with a wide variety of senior leaders, management
officials, and partners about technology programs and operations. Makes
recommendations for the development of standards and direction for systems analysis
and problem resolution. Recommend solutions to problems by developing improved
methods and procedures. Coordinate IT project efforts to resolve critical problems
with software package and patch installation. Monitor Continuity of Operations and
other project activities and resources to mitigate risk. Coordinates collection of data
necessary for resolution of Site and Enterprise hardware and software issues. Design
tools and methods to analyze data for IT problems and issues. Recommend IT
strategies related to equipment, personnel staffing, training and other requirements to
maintain system performance. Implemented corrective actions required to maintain
and improve delivery of IT products and services. Review and resolve data errors in

trouble tickets entered into Remedy Helpdesk system. Document trouble ticket
resolution and brief issues to DISA Computing Services Directorate Executive
Management. Directly controls and coordinates necessary actions for the
implementation of the CSD Issues Center Continuity of Operations Program. Provides
technical assistance on issues and matters of strategic issue resolution priorities.
Develop presentations and briefings for the organization. Obtains input from
customers, and coordinates and develops daily PowerPoint briefing slides tailored to
address the most critical issues in a compelling and diplomatic manner. Identifies and
evaluates technology and operations requirements for additional analysis. Analyzes
Helpdesk data, determining compliance with approved reporting criteria. Evaluated
Continuity of Operations Plans for inclusion of, systems, applications, security and
communications to determine operational adequacy. Develop and apply technical
policy to include standards, protocols, and data administration techniques to
effectively integrate and implement information systems. Communication
organizational strategies, goals, objectives, or priorities on a regular basis to peers
and subordinates. Managed changes in project team tasking to accommodate
adjustments in timelines and/or scope of work multiple for simultaneous complex
projects, and consulted with teams in the development of solutions. Develop
information and training materials for targeted technology helpdesk audience.
Volunteered for Lean Six Sigma training program to pursue both internal and external
opportunities for professional growth and take on institutional/organizational level
roles. I provided others with Lean Six Sigma tools and approaches to solve problems
and improve processes. Led and guided IT team to consensus to achieve business
goals in the implementation of Lean Six Sigma tools to improve IT processes .
(Contact Supervisor: Yes, Supervisor's Name: Sam Riley, Supervisor's Phone: 405-
739-3022)
OK State Department of Human Services 3/2005 - 11/2005
Salary: 54,500.00 USD Per Year
Hours per week: 40
Information Systems Specialist
Plan and carry out enterprise projects for the deployment of Windows 2003 Servers
and Active Directory architecture. Consults with management and users regarding
adoption of a technological architecture/framework and plans. Makes
recommendations for the development of standards and direction for database
systems design and development. Review and configure CISCO router and switch
configuration to support Active Directory and Server installation. Configure patch
panels and wiring to meet enterprise standards. Coordinate resolution of on-site
Server and Workstation installation and configuration issues. Design database and
input data for Information Technology (IT) equipment inventory. Recommend IT
equipment strategies related to personnel staffing, training and other requirements.
Review, respond, and resolve trouble tickets entered into Remedy Helpdesk system.
Document trouble ticket resolution. Obtains input from customers, and coordinates
and develops the scope of project work. Evaluated disaster recovery, system
applications, security and operating systems in Microsoft Windows environments to
determine operational adequacy. Recommended network security, platform
infrastructure, production applications, and redundant configuration improvements to
meet organizational needs. Made recommendations regarding project developments
and methodologies, and general IT controls, utilizing commercially available
equipment and software. Designed solutions to ensure appropriate security and control
standards for information technology. Managed multiple, simultaneous complex
projects, and consulted with teams in the development of solutions. (Contact
Supervisor: Yes, Supervisor's Name: Rose Hunter, Supervisor's Phone: 405-522-1268)
Oklahoma State Department of Health /
BTP Division
8/2003 - 8/2004
Oklahoma City, Oklahoma US
Salary: 44,000 USD Per Year
Hours per week: 45
HOSPITAL RESOURCE SERVICES ADMINISTRATION CONTRACTS MANAGER
Creates, develops and submits Request for Proposals (RFP's) regarding emergency
preparedness facilities and equipment projects. Manage public health program to
determine impact on operations. Directly controlled and coordinated necessary
actions for the implementation of the Oklahoma State Health Department Emergency
Preparedness Program. Supports planning and deployment of the State Strategic
National Stockpile (SNS) of pharmaceuticals and medical equipment. Serve as
Contracting Officer's Representative (COR) for information technology-oriented
contracts as needed. Provides technical assistance on contracting issues as well as
matters of strategic project priorities for hospital and first responder Emergency
Preparedness Programs. Obtains input from customers, and coordinates and develops
the scope of project work. Research and determine or recommend appropriate actions
or interpretation of issues that impact organization or public health constituents.
Analyzes telecommunication requirements, ensuring compatibility of system

architecture, and develops communications network architecture. Recommend
solutions to problems by developing improved methods and procedures. Evaluate
reports by analyzing facts and performing appropriate research and preparing detailed
responses. Evaluates contract performances affecting IT issues and vendor
relationships, and identifies and evaluates technology and operations requirements for
contractors. Ensure IT projects adhere to planned budgets, deliverables, milestones
and schedules. Analyzed monthly expenditures, determining compliance with approved
budgets. Create, develop and submit Request for Proposals (RFP’s) regarding health
emergency preparedness facilities and equipment. Develop presentations and briefings
for the organization RFPs. Directly controls and coordinates necessary actions for the
implementation of the Emergency Preparedness Program. Provide technical assistance
and consultation in evaluating program activity affecting the delivery of public health
programs Provide advice, guidance and recommendations to senior leadership and
other technical specialists on critical public health informatics/IT issues. Provides
technical assistance on contracting issues as well as matters of strategic project
priorities for hospital and first responder Emergency Preparedness Programs. Obtains
input from customers, and coordinates and develops the scope of project work.
Developed new and improved methods use MS Access database to cope with particular
projects. Coordinate with customers to define project scope, requirements and
deliverables Analyzes telecommunication requirements, ensuring compatibility of
system architecture, and develops communications network architecture. Evaluates
contract performances (QAE) affecting IT issues and vendor relationships, and
identifies and evaluates technology and operations requirements for contractors.
Conduct trend analysis of monthly expenditures, determining compliance with
approved budgets. (Contact Supervisor: Yes, Supervisor's Name: Shawna McWaters-
Khalousi, Supervisor's Phone: (405) 271-4060 )
State of Oklahoma Department of
Emergency Mgmt, Oklahoma City,
Oklahoma
12/2002 - 3/2005
Salary: 1,200 USD Per Month
Hours per week: 20
EMERGENCY MANAGEMENT RESERVIST/CONTRACTOR
Support Federal Emergency Management Agency (FEMA) integrated Emergency
Management Plan. Collaborated with State Civil Defense Office, to provide survey,
administrative support, telecommunications/computer plans and equipment to meet
State needs during National Emergencies and Natural Disasters. (Contact Supervisor:
Yes)
INTEGRIS Health Baptist Medical Center 9/2002 - 12/2002
Hours per week: 40
SENIOR INFORMATION TECHNOLOGY AUDITOR
Conducted network business process analysis and audit using Dump Sec, Microsoft
Base Security Analyzer (BSA), Hyena and other tools. Analyze disaster recovery,
system applications, business processes, security and operating systems in UNIX, IBM
and Microsoft Windows Server environments, to determine operational adequacy.
Recommended network security, platform infrastructure, production applications, and
redundant configuration improvements to meet organizational needs. Made
recommendations regarding project development, system implementation
methodologies, and general IT controls, utilizing commercially available equipment
and software. Designed solutions to ensure appropriate security and control standards
for information technology. Managed multiple, simultaneous complex projects, and
consulted with teams in the development of solutions. (Contact Supervisor: Yes,
Supervisor's Name: Shirley Booker, Supervisor's Phone: 405-951-8160 )
Oklahoma Student Loan Authority
(OSLA)
10/1995 - 09/2002
Hours per week: 50
DIRECTOR OF INFORMATION SYSTEMS
Planned and directed state-of-the-art enterprise computer operations and information
systems used in servicing and managing a $500 Million education loan and bond

portfolio. Served as the Senior Administrator for multi-platform network, configuring
and managing networks to ensure systems security and control. Communicate with a
wide variety of senior leaders, management officials, and partners about technology
programs and operations tailored to address the most critical issues in a compelling
and diplomatic manner. Develop and apply technical policy to include standards,
protocols, and data administration techniques to effectively integrate and implement
information systems for OSLA. Develop information and training materials for
targeted system user audience. Ensure IT projects adhere to planned budgets,
deliverables, milestones, and schedules as approved by the OSLA Board of Directors.
Managed changes in project team tasking to accommodate adjustments in timelines
and/or scope of work. Managed the information systems architecture in relation to
assigned projects to insure compatibility in all aspect of the OSLA enterprise IT
system. Primary architect for development and implementation of the OSLA strategic
plans within and across enterprise and organizational components. Recommend
solutions to problems by developing improved methods and procedures. Evaluate
responses. Implementation or corrective actions based on performance analysis to
guide activities of six Information Technology Specialists to develop and maintain
systems at a 99.99% availability rate of delivering IT products and services.
Developed backup and disaster recovery procedures for network servers. Monitor
project activities and resources to mitigate risk resulting in the high availability and
reliability rate. Developed and deployed a virtual private network, secure WEB server,
and various new technologies, and information systems used to process and service
Student Loans. Developed and maintained IT operation budget. Developed operations
policies and procedures. Installed and managed software packages and patches
Microsoft Exchange Electronic Mail system and Microsoft SQL Database Server, a s well
as other Microsoft Windows servers. Developed project plans and completed migration
of Windows network to Windows 2000 Network. Plan work for accomplishment for
software development and customer service teams. Set and adjust short-term
priorities, and prepares schedules based upon consideration of difficulty of
requirements and assignments such that the experience, training and abilities of the
staff are effectively utilized to meet organization goals and customer needs.
Supervised, scheduled and directed an operations team of 6 IT Specialists, including:
2 Applications Specialists, 2 Network Specialists, 1 AS-400 System specialist, and 1
AS-400 System operator. Balance workload and provide overall direction and vision to
the subordinates on a wide range of policy, management and administrative issues,
including application and system security making decisions on how to investigate and
correct potential software vulnerabilities, individual development training, and
organizational vision for Information Technology. I provided team members with tools
and approaches to solve problems and improve processes. Guided matrix teams to
consensus on technical approach to achieve business goals of information processing
systems. Coordinate IT project efforts to resolve critical problems. Performed
troubleshooting and software package and patch installation for new IBM AS-400 Mini-
Computer. Led IT team in troubleshooting activities and resolving information system
problems and providing customer guidance and support. Balance workload and
provide overall direction and vision to the subordinates on a wide range of policy,
management and administrative issues. Evaluated IT systems life cycle processes to
facilitate IT planning and system performance. Develop new and improved methods
such as analysis charts and performance tables to cope with particular projects. Plan,
organize, and direct Oklahoma Student Loan Authority (OSLA) information technology
systems development activities. Development activities include: Secure Web Server
for Customer Service inquires, Microsoft Biz Talk Server to manage file reception,
transformation, and transmission to dissimilar systems. Serve as Contracting Officer's
Representative (COR) for information technology-oriented contracts as needed. Work
with contractors/vendors in the implementation of advanced computer and
communications systems, and evaluated vendor performance. Coordinated contractors
for work required on telephone systems and computer systems. Researched, designed,
and drafted contract specifications for telephone communications and computer
systems for the office. All requirements were coordinate with customers to define
project scope, requirements and deliverables. Analyzed maintenance reports,
equipment installations, database systems implementations, and personnel training to
ensure the highest levels of continued system availability. Served as project officer on
IT service contracts for MS Exchange, MS Communications Server, and, MS SQL
Server, responsible for providing operational management of contracts. (Contact
Supervisor: Yes, Supervisor's Name: Andy Rogers, Supervisor's Phone: (405) 556
9211)
US Air Force Reserve 9/1991 - 6/2001
Tinker AFB, OK, Oklahoma US Grade Level: Major/O-4
Hours per week: 20
COMMANDER, 707th RESERVE COMPUTER OPERATIONS UNIT
Organize, train, and equip a unit of 45 computer and communications specialist
providing Information Technology operations and maintenance support. Develop
information and training materials for targeted Information Systems Support audience.
Recommend solutions to problems by developing improved methods and procedures.

Created strategies to help teams serve customers more effectively. Plan work for
accomplishment for subordinate system development and customer service teams.
Coordinate IT project efforts to resolve critical problems for Airbase Information
Technology projects. Developed new and improved methods to cope with particular
projects using status tracking charts. Provide technical assistance and consultation in
evaluating program activity affecting the delivery of public health programs. Monitor
project activities and resources to mitigate risk. Set and adjust short-term priorities
with monthly work plans, and prepares schedules based upon consideration of
difficulty of requirements and assignments such that the experience, training and
abilities of the staff are effectively utilized to meet organization and customer needs.
Balance workload and provide overall direction and vision to the subordinates on a
wide range of policy, management and administrative issues. Tailor communications
to address the most critical issues in a compelling and diplomatic manner to effect
organizational strategies, goals, objectives, or priorities on a regular basis. Develop
and apply technical policy to include standards, protocols, and data administration
techniques to effectively integrate and implement information systems for Airbase
information technology operations. Write and implement Unit Vision, Mission
Statement, and Unit Operations Instructions to ensure effective mission performance.
Implement strategic plans within and across enterprise/agency organizational
components to accomplish assigned missions. Schedule and supervise ADP/IT
Specialist, and Computer-Communications Operations and Maintenance personnel.
Manage and coordinate one-stop Computer Communications Help Desk. The One-Stop
Help Desk ensured coordination with customers to define project scope, requirements
and deliverables Balance workload and provide overall direction and vision to the
subordinates on a wide range of policy, management and administrative issues . Work
with unit members to develop individual performance plans. Write and review Airman
Performance Rating appraisals. Write and review Officer Performance Ratings. Write
and submit team and Unit performance appraisals. Managed
computer/communications network of Air Force Reserve Units for Tinker AFB. Ensured
IT projects adhere to planned budgets, deliverables, milestones and schedules.
Developed and monitored unit operations budget and resources. Served as the Wing
Security Officer, accountable for ensuring computer installations met all security
requirements necessary for the protection of equipment, software and data used
and/or being processed at the installation. Coordinate Information Systems
Accreditation and Certifications with Base Information Assurance Manager. Managed
ADP/IT equipment inventory and provided accountability of the program. Evaluate
responses. Developed and maintained standard operation policies and procedures for
computer operations and systems. Advised the Wing Commander concerning rapidly
changing technology and commercially available equipment and software meeting Unit
needs. Communicate with a wide variety of senior leaders, management officials, and
partners about technology programs and operations Led installation team for Network
System and Software applications. Work with unit members to develop individual
performance plans. Conduct Performance appraisals. Write and submit team and Unit
performance awards. Develop presentations and briefings for the organization.
Advocate for Information Systems through the preparations of briefings, staff
correspondence, and presentations. Provided technical expertise in the acquisition and
implementation of data systems. Participate in special projects and initiatives and
perform special assignments. Evaluate IT systems life cycle processes to complete the
full project life cycle plan for a high-speed fiber-optic ATM and LAN 2 years ahead of
schedule and $250K under budget. This IT projects adhere to planned budgets,
deliverables, milestones and schedules. Plan, organize, and direct Air Force
information technology systems development activities. Manage the information
systems architecture in relation to assigned projects to install ATM and LAN
technology. Participated in a special project for the Air Force Assistant Secretary for
Logistics on the Cost Of Delay Analysis (CODA) for implementation of Information
Technology Projects receiving and Air Force Commendation Medal. Analyzed network
architecture and data communications requirements to meet user need s. Facilitated
computer and communications systems development for Homestead Air Reserve Base,
accommodating 1500 users. Served as Information Automated Data Processing (ADP)
Security Officer (IADPSO) accountable for ensuring computer installations met all
security requirements necessary for the protection of equipment, software and data
used and/or processed at the installation. Planned, coordinated, and conducted
training for users and support personnel. Coordinated and monitored computer and
communications contractor work, ensuring compliance with Statement of Work and Air
Base information systems plan. Evaluated maintenance reports, equipment
installations, data systems implementations, and personnel training to ensure
information systems objectives were accomplished. Prepare and present monthly
Status Of Resources and Training System (SORTS) report. Conduct manpower and
training trend analysis to support proactive recruiting and training plans. (Contact
Supervisor: Yes, Supervisor's Name: Col. Robert Lytle , Supervisor's Phone: 405-734
5101 )
Reynolds Army Community Hospital 10/1994 - 10/1995
Grade Level: GS 12
Hours per week: 40

CHIEF, INFORMATION MANAGEMENT , 301
Served as the Principal Information Systems Officer for a 162 Bed Army Hospital
charged with handling Automation, records management, telecommunications, visual
information, printing, and publications, as well as held fully accountable for planning,
coordinating, managing, and directing Information Management programs at the Fort
Sill MEDDAC/DENTAC and subordinate Clinics. Implement strategic plans within and
across enterprise/agency organizational components. Ensured IT projects adhere to
planned budgets, deliverables, milestones and schedules. Developed and managed
Information Technology services budget, as well as reviewed and analyzed support
activities and operations to determine current and future information services
requirements for physician practice management. Managed Novell and Windows
network, as well as internal control programs. Coordinated ADP, peripheral, and
communications hardware troubleshooting and maintenance, including enforcing
vendor warranties, and performing acceptance testing on new and repaired hardware.
Served as a MEDDC/DENTAC liaison to Fort Sill Directorate of Information
Management as well as the Training Service Center coordinating installation-provided
services such as telephones, and non-medical audiovisual services. Developed and
implemented state-of-the-art distance learning, teleconference and telemedicine
programs. Supervised the Administration Branch and Automation Management Branch,
providing direct supervision for 2 Branch Chiefs and 5 IT Specialists, as well as serving
as a second-line supervisor for approximately 15-20 employees. Directed IT Audit
efforts to ensure compliance with Joint Commission on Accreditation of Healthcare
Organizations standards, as well as compliance with information security laws and
regulations. Provided classroom training and briefings to IT personnel and end users,
and disseminated a variety of written materials including studies, policies, information
papers, and other documents required by Command Staff. (Contact Supervisor: Yes,
Supervisor's Name: Col. H. Dean, Supervisor's Phone: (405) 458-2009)
Reynolds Army Community Hospital 1/1993 - 3/1994
Grade Level: GS 06
Hours per week: 40
COMPUTER ASSISTANT, 0335
Planned, integrated, and managed Computer Systems for Reynolds Army Community
Hospital. Served as Project Manager for MAXIMO implementation, providing system
administration, data management, Novell Network Management, and vendor
coordination. Performed troubleshooting, researching, and solving of hardware and
software problems. Provided user training on Internet Services, DOS, MS Windows,
and other hardware and software applications. Installed and supported hardware,
software, and a network (Novell 3.12) operating system. Developed, reviewed, and
presented classroom IT training to users. Drafted and modified SQL Language queries
to extract and update data in GUPTA SQL database. Evaluated maintenance reports,
vendor performance, equipment installations, data systems implementations, and
quality of personnel training. (Contact Supervisor: Yes, Supervisor's Name: Leon Web,
Supervisor's Phone: (405) 458 2009)
Customs National Aviation Center 9/1990 - 9/1991
Grade Level: GS 09
Hours per week: 50
DETECTION SYSTEM SPECIALIST(AIRBORNE) , 2101
Managed and updated the Customs Computer and Communications network used to
access data in National Crime Information Computer and Treasury Enforcement
Computer System. Planned and coordinated communications and computer operations
with military units and federal agencies to complete joint surveillance and enforcement
missions. Developed and maintained an operations database used to collect and
organize C3I information, and analyzed C3I information, producing statistical reports
using Lotus 123 and Harvard Graphics. (Contact Supervisor: Yes, Supervisor's Name:
Eldon Kern, Supervisor's Phone: (405) 686 6400)
9006 ARS (AFRES), OKC Office of
Emergency Mgmt
12/1989 - 4/1990
Hours per week: 40
DISASTER PREPAREDNESS OFFICER

Developed plans and programs for the Base-level integrated Emergency Management
Plan. Collaborated with State Civil Defense Communications Officer, ensuring
Telecommunications Plans and equipment met Tinker AFB and Oklahoma City needs
during National Emergencies and Natural Disasters. (Contact Supervisor: Yes,
Supervisor's Name: Jim Patty, Supervisor's Phone: (405) 231-2250)
City of Oklahoma City Dept of Emergency
Mgmt
6/1989 - 12/1989
Hours per week: 40
PUBLIC SAFETY COMMUNICATIONS SUPERVISOR
Provided supervision and management of operations and resources for Emergency
Management Communications-Computer System (C-CS). Managed staff operations for
all C-CS within the Department of Emergency Management. (Contact Supervisor: Yes,
Supervisor's Name: Jim Patty, Supervisor's Phone: (405) 231-2250)
Boeing Aerospace Operations 2/1989 - 6/1989
Hours per week: 40
AWACS MISSION SIMULATOR TECHNICIAN
Planned and directed complex Computer and Communications simulator missions,
operating AWACS radar Mission Simulator to provide realistic training for AWACS E-3
personnel. Designed simulated emergency scenarios to facilitate realistic controllers
training. (Contact Supervisor: Yes, Supervisor's Name: Denis Campbell, Supervisor's
Phone: (405) 739-2420)
1962 Communications Group, USAF 5/1988 - 1/1989
Hours per week: 40
CHIEF, TELEPHONE OPERATIONS
Planned and directed Air Force Base-Level telecommunications and computer services,
and coordinated communications services and maintenance for 5 military bases on
Okinawa. Accountable for the management of C -CS operations and resources
associated with Air Force telecommunications. Evaluated the effectiveness of existing
and planned communications links. Planned telecommunications circuits to link
Defense Data Network TAC/E-Mail Host with Base telephone system. Write
performance appraisals and awards for 6 subordinate Telecommunications Specialist.
(Contact Supervisor: Yes, Supervisor's Name: Maj. H. Warner, Supervisor's Phone:
DSN 634-1531)
961st AWACS, USAF 1/1986 - 5/1988
Hours per week: 45
AWACS SENIOR DIRECTOR
Supervised and trained 4 aircraft controllers to perform Command, Control, and
Communications missions in the Pacific Theater of Operations. Coordinated crew
activities and equipment status reporting. Operated a complex computerized
Command, Control, Communications and Intelligence (C4I) system. Held accountable
for air sovereignty and international flight safety. Scheduled and monitored personnel
training. (Contact Supervisor: Yes, Supervisor's Name: LTC. James North, Supervisor's
Phone: DSN 634-0100)
963rd AWACS, USAF 2/1981 - 1/1986
Hours per week: 45
AWACS SENIOR DIRECTOR/CHIEF, GROUND SAFETY
Planned and directed Airborne Early Warning and Control missions worldwide.
Supervised 4 Air Weapons Control Officers. Trained Saudi Arabian Controllers during
missions in Persian Gulf. Held accountable for ground safety operations, training, and
ensuring compliance with OSHA regulations. (Contact Supervisor: Yes, Supervisor's
Name: LTC. T. Swan, Supervisor's Phone: (405) 734-5601)
USAF 709ACWS 2/1980 - 2/1981
Hours per week: 50

OPERATIONS TRAINING OFFICER
Supervised 12 air surveillance technicians operating radar situation displays, and
charged with identifying salvageable communication equipment and toxic waste
materials. Planned and managed all phases of Unit training programs, including
training weapons controllers to intercept and identify aircraft entering the Alaskan
NORAD region. Coordinated communications and Air Traffic procedures with the FAA
Air Traffic Control Liaison officer, and served as Project Officer for the closure of
Troposcatter Communications Site. Developed plans for securing telecommunications
equipment and facilities. (Contact Supervisor: Yes, Supervisor's Name: Capt G.
Cadice, Supervisor's Phone: # unknown )
Tactical Fighter Weapons Center, Range
Group
8/1978 - 2/1980
Hours per week: 50
AIR SURVEILLANCE OFFICER
Supervise 12 air surveillance technicians; served as Project Officer for communications
interface between the Tactical Range Information System (TRIS) and Army Tactical
Combat Air Support Test for computer data reporting. (Contact Supervisor: Yes,
Supervisor's Name: Capt G. Rogers, Supervisor's Phone: # unknown)
EDUCATION UNIVERSITY OF SOUTHERN CALIFORNIA
Los Angeles, CA US
Master's Degree - 8/1992
33 Semester Hours
Major: Systems Management
GPA: 3.2 out of 4.0
Computer Systems Operations Officer Course
Keesler Air Force Base, MS US
Professional - 6/1992
Major: Computer Operations and Management
USAF Air Command & Staff College Seminar
Kadena AB, Okinawa Japan
Professional - 9/1987
Major: Military Leadership, Communications, Management, and National Security
Ohio University
Athens, Ohio US
Bachelor's Degree - 6/1977
198 Quarter Hours
Major: Zoology
GPA: 2.84 out of 4.0
North Gallia High School
Vinton, Ohio US
High School or equivalent - 6/1972
Major: College Prep
GPA: 3.2 out of 4.0
JOB RELATED
TRAINING
Microsoft Certified Professional, ID #1317774 1999
AFFILIATIONS
Association of Contingency
Planners (ACP)
Chairman, Professional Development Programs
Reserve Officer Association Life Member, Previously holding State Vice Pres.

PROFESSIONAL
PUBLICATIONS
ACP Chapter Newsletter--2 articles (Disaster Planning and Risk Analysis)
REFERENCES Michael Derrick USAF Flt Engineer (Retired)
Phone Number: 405-620-1890
Email Address: michaelderrick@sbcglobal.net
Reference Type: Professional/Personal
Lisa Derrick Briarcliff United Methodist
Church
Senior Pastor
Email Address: lisa.derrick@gmail.com
Reference Type: Personal
Roger Mir CDC Computer Scientist
Email Address: RMir@cdc.gov
Reference Type: Professional
ADDITIONAL
INFORMATION
Previous Member, Healthcare Information and Management Systems Society (HIMSS)
1994-1999
AWARDS
USAF Reserve Communications Unit of the Year Award
Reynolds Army Community Hospital, Exceptional Performance Award
Reynolds Army Community Hospital, Customer Service Excellence Award

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