2. A British newspaper was interested in whether groups of people who differed in social standing were treated differently when they complained to organizations about poor service they had received. The paper selected eight people of different social status, including a student, a priest, a disabled person, and an unemployed person and asked them to write letters of complaint to six different companies. They then monitored the replies that each person received and concluded that since the replies received by the priest were more favorable than those of the student, the handicapped person, or the unemployed person that social standing does matter when responding to poor service. Was this conclusion justified? Why or why not? Solution The conclusion was not justified because first of all the experimental design is not very much accurate. The people who were selected for the study should have large difference in social standing, like, higher ranking officer or an employed service person should also be incorparated in the study. The responses received against poor service should be categorised, like, satisfactory response, unsatisfactory response etc..