The document discusses business process activities like analysis, mapping, management and re-engineering to improve business efficiency through IT capabilities. It also covers solution analysis and recommendations for implementing IT systems, analyzing how IT system changes impact business processes, and stakeholder management through workshops, presentations and training sessions.

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2. Business process activities including analysis, mapping, management and re-engineering
engagements to achieve business efficiency by leveraging IT capabilities
Solution analysis and recommendation activities on implementing IT systems
Change impact analysis of IT systems on business processes
Stakeholder management, facilitating requirements workshops, presentations, training
sessions