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Business process re engineering


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Business process re engineering

  1. 1. Noor Mahammad
  2. 2. Contents: Introduction Objectives Characteristics Life Cycle Success Factors Limitations Conclusion
  3. 3. FundamentalRadicalProcessDramaticThe fundamental rethinkingand radical redesign ofbusiness process tobring about dramaticimprovements inperformance.Definition Of BPR
  4. 4. 3Cs – The Driving Force Behind ReengineeringCustomerCompetitionChangeWhy Re-engineering?
  5. 5. SpeedFlexibilityQualityInnovationProductivityObjectives of BPR:
  6. 6. Characteristics of BPR: Approach in which customers are stake holders Surgery, not Therapy Information technology plays key role Converting organization into new “Process-oriented one”
  7. 7. Ford Accounts Payable Process*AccountsPayableVendorGoodsReceivingPaymentInvoiceReceivingdocumentPurchasingPurchase orderCopy ofpurchaseorder*Source: Adapted from Hammer andChampy, 1993
  8. 8. Ford Procurement ProcessAccountsPayableVendorGoodsReceivingPaymentGoodsreceivedPurchasingPurchase orderPurchaseorderData base
  9. 9. VisioningIdentifyingAnalyzingRedesigningEvaluatingImplementingImprovingEnterprise-wide engineeringProcess-specificengineeringBPR Life Cycle:Manage change and stakeholder interests
  10. 10.  Clear Vision for Transformation Reduction of Cycle time Greater Accuracy Increased customer satisfaction Reduced cost Change ManagementSuccess Factors Of BPR:
  11. 11.  Fear of Unknown and Failure Confusion surrounding BPR Ineffective BPR teams Problems related to organizational structure Problems related to BPR resourcesLimitations:
  12. 12. Conclusion: BPR brings Efficiency, Effectiveness &customer friendliness. Radical Redesign of business process