1. DEPARTMENTAL TRAINER RESPONSIBILITIES
 Define training needs of the department based on guest feedback, observation,
associates feed-back, LRA report…
 Deliver Training regularly
 Submit the attendance
 Participate in a monthly meeting with Training Manager and other Departmental
Trainers to evaluate trainings, provide feedback, exchange best practices, etc
 Prepare the Monthly Training Plan
 Responsible for the new comers
 Create awareness of the importance of trainings
 Initiate cross training based on talents recognized within the department
 Responsible to welcome trainees in their department and draft their induction plan
 Evaluate effectiveness of training (follow-up)
 Help set standards for the respective outlet/department (S.O.P.)
 Guardian of the standards in the department
DEPARTMENTAL TRAINER PROFILE
 Good communication and presentation skills
 Knowledge of the subject
 Certified trainer (TTT)
 Have the time to commit to the “role” of Departmental Trainer
 Organizational skills
 Lead by example
 Have experience to be able to give ample examples
 Patience, energy and open mindedness
 Creativity and humour
 Empathy towards the associates
 Flexibility
 Self-confidence
 Respected by both associates and leaders
 …

2. WHY SHOULD I BE A DEPARTMENTAL TRAINER?
 To be the “star” of the department
 To ensure smooth running of the department
 To have a well trained and efficient team
 Personal career growth and possibility of promotion
 To have fun
 To ensure departmental efficiency, i.e. simplifies your job and
saves time
 Learning and improving competencies
 Improve self-confidence and the confidence of the associates
 Gain respect and recognition from associates
 To benefit from a “Train the trainers” training of 3 days
 To be part of a very motivated group
 Satisfaction and pleasure to share one’s knowledge
 …
MONTHLY MEETING AGENDA
 Submit attendance
 Analyse training needs
 GSI / LRA
 New associates
 Starguest
 Mystery guest
 Guest comments
 other
 Develop departmental training plan
 Self-development
 other