Amy Friend and Judy Albers present this session on how Corning modernized their global new employee onboarding using Intrepid to design a learning experience program. Amy Friend is the Manager of Learning Technology and User Experience at Corning Inc. She and Judy describe the approach and benefits of upgrading to modern digital approaches in learning. Amy Friend and Intrepid won a Brandon-Hall Excellence Award for the design and results of this learning experience.

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Upgrading Digital Learning
@Corning
How Corning modernized global onboarding and an eHR system rollout

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Instructional Designer What We’ll Cover
1. What mindsets and skillsets you need to transition to modern digital learning.
2. How a learner-centric online experience can get new employees to engage and stay engaged globally
through onboarding
3. How digital learning can make an eHR rollout successful
Hiring new employees is only part of the battle. Onboarding them is another.
In this session find out what works and what to avoid with modern digital learning and get
Our Agenda

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Judy Albers Amy Friend
❖ Manager Learning Tech and User Experience at Corning
❖ https://www.linkedin.com/in/amyfriend1
❖ Learning Strategist at Intrepid by VitalSource
❖ https://www.linkedin.com/in/judyalbers/
Who are Judy and Amy?

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Poll
▪Which of these topics are you most interested in? (Yes, you can check
more than one)
▪ Skills needed to create modern digital learning
▪ Onboarding case study
▪ HR system rollout case study
▪ Digital learning blueprint template I can use for my strategy

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Upskilling the Team
Mindsets and Skillsets needed to transition to digital learning

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The team has new roles and
needs new skills.
In the ’old days’ of learning development, we built teams structured around things like processes and
business needs. It checked a box that learning had been delivered, but it usually didn’t solve the needs of
the learner and, if we’re honest, the needs of the business. Part of the digital transformation is about
becoming learner focused and to do that we need we need to adjust the roles and skills needed from our
team.

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Instructional Designer Learning Experience Designer
Thinks in terms of learner being on an
experience based learning journey
Thinks in terms of learner consuming courses in a
curriculum
We no longer create instruction,
We craft learning experiences.
Builds a course around learning objectives
Output is typically eLearning or classroom
training materials
Skills needed:
Instructional design principles
Graphic design for slides
Creates content
Uses content authoring tools
Builds an experience around the learner’s five
moments of need
Output is typically a site or an app with a collection
of short-form content
Skills needed:
Information architecture principles
UX and visual design for sites
Curates resources
Uses site authoring and video processing tools

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The Five Moments of Learning Needs
NEW
When people are
learning how to do
something for the
first time.
MORE
When people are
expanding the breadth
and depth
of what they
have learned.
APPLY
When they need to act on
what they’ve learned,
including planning what
they will do, remembering
what they may have
forgotten, or adapting their
performance to a unique
situation.
SOLVE
When problems arise, or
things break or don’t
work the way they were
intended.
CHANGE
When people need
to learn a new way
of doing something, which
requires them to change
skills that are deeply
ingrained in their
performance practices.
We need to be creating experiences that fit a learner in their moment of need.

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You pride yourself on your energy in the classroom, now
learn to transmit it through the lens.
Get comfortable with recording short explanatory videos of
your content as online reference and teaching materials
Schedule office hours as synchronous events in your online
course, then post the recording online as a reference
Use audio to create podcasts to tell a story about related
group of content / reference materials
You’ve facilitated discussions in the classroom, and pride
yourself on synthesizing group input into one coherent
insight – but can you do that online?
Create discussion forums/ topics that invite thoughtful
responses from learners
Moderate discussions with a balance of encouragement,
answers and questions to drive the discussion deeper
Curate insights and learner driven resources and
showcase / highlight them for the cohort
The facilitator role is changing.
From Facilitation to moderation From Theater to TV
How do you transition your classroom skills to the digital world?

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Poll
▪How ready is your team to create and deploy modern digital learning?
▪ 100% ready!
▪ Pretty close
▪ Halfway-ish
▪ Pretty far away
▪ On another planet

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Using our skills in the new age
of learning.
The skills our teams possess as Instructional Designers and Facilitators are still valuable skills, we just need to
change how we think about and apply those skills. We also need to build up our skillsets. We’re no longer
just building e-learnings or ILTs, we’re building multi-faceted experiences in a way that learners want and
are expecting.

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Global Onboarding

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eHR System Rollout

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Then repurpose to train
new HR staff
First, certify all the current HR staff
And repurpose again for the
Data Steward role

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Visual quiz checks
ability to *apply*
knowledge
Quick how-to's are also
searchable

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Digital Learning Blueprint
How to get your copy, plus a free course.
Download the digital learning blueprint
Check out the online Digital Learning Blueprint course with your LinkedIn login