1. Omar Ghazal
OG-1
PERSONAL DETAILS First Name:
Omar
Last Name:
Ghazal Date of Birth:
July 17th 1981 Place of Birth:
Zarqa, Jordan Material Status:
Married Nationality:
Jordanian Phone:
+(966)-54-006-4214
+(962)-79-554-7377 Current residence:
Riyadh, Saudi Arabia Visa Status:
Transferable Iqama E-Mail:
Omar.Ghazal@outlook.com
Objective:
Throughout my previous experience I managed to shift my primary focus from being the expert with a single product, technology, or solution space to growing broad integration skills across multiple technologies including datacenter, identity and security, Cloud, Virtualization, Communication, System Management, Messaging and Collaboration in extremely complex environments. I am aiming to connect the solutions I envision to the business and measure impact to the bottom line of the company articulating technology Investment potential and bridging the gap between organizations business objectives and technology capabilities. I am Interested in leveraging my abstract technical, architectural, sales and thinking skills and employing strong architectural process skills to create innovative solutions for the largest organizations in the world. Also want to advice the local practice on the lighthouse projects they should be involved in. Targeting having first-hand technical and business knowledge of the roadmaps for the broadest and most innovative technology stack available in today and tomorrow’s marketplace to Accelerating adoption of cutting- edge IT solutions to achieve customer satisfaction and reference accounts / case studies for future business in terms of developing tangible healthy sustainable pipelines. I am aiming to continue successfully managed utilizing my in- depth knowledge of region, market and customers Datacenter industry standards and IT strategies provided with good record of mitigating technology risks and reducing its impacts on business opportunities and leveraging reference able satisfied customers’ base in the course of increasing business value proposition which results in driving higher incremental revenue values and market shares while maintaining low sales-costs.
Profile:
Dedicated and solutions-focused IT professional offering more than 10 years of experience spanning the operation, delivery and installation, consulting, design, presales, project management, sales and business projection of cutting-

2. Omar Ghazal
OG-2
edge technical solutions that exceed clients’ needs in the IT infrastructure Solutions and technologies including and not limited to Cloud Computing, Virtualization and Datacenter Management, Identity and Security and Unified Communication. Analytical technology and business negotiator, problem solver with a proven track record of completing complex projects within time constraints. Detail-oriented team player, owning extensive cross-functional experience working within cross-boundary communication and collaboration possessing solid interpersonal, communication, management and decision-making skills. Proven capability of delivering Business value proposition around IT Infrastructure Solutions to ITDMs and BDMs achieving and exceeding specified commitments including securing Pilots, assessments, revenue and Demonstrated expertise in strategies, Plans, and tactics selling technology solutions. Skills 10+ years of successful professional experience – technical and functional – in Presales, sales, business development, datacenter solutions, IT architecture, customer care and service, retail, consulting, support and troubleshooting, and management within the IT Transformation and Business cross-vertical sectors. Demonstrated proven extensive ability and success with leading the development and implementation of IT projects plans, while managing risk, meeting budgets and targets on large scale projects in complex organizations with utilizing analytical and problem solving skills to identify and implement solutions with Demonstrated stakeholder management at senior management levels, supported by strong written and verbal communication skills. Regional Work Experience – Government Sector, the Public Sector, the Private Sector – Customer and Partner side, exposed to different cultures and sectors; Government, Educational Sector, Healthcare Sector, Financial Institutions, Telco and Private sectors. Strong experience in customer inspiration through solid technical skills to co-drawing IT infrastructure visions and the delivery of business strategies and roadmaps. Innovative and energetic individual with high level of interpersonal skills, positive attitude and a strong team focus. Owning presentation, Events, mentoring, enablement and team leading skills. IT Service Management, IT Project Management, Team Management, Infrastructure Technologies Architecture, Design, Consultation, Presales, sales, risk diagnoses, Implementation and Operation. Proposals, RFPs, RFIs, Pilots PoCs and procurement process. Responsible for delivering Business value proposition around IT Infrastructure and people-ready datacenter Solutions to Business Decision Makers (VPs of Sales, Operations, HR, Marketing, etc.) and Technical Decision Makers (CIOs, IT Managers, IT Professionals) Sales coordination, forecasting, account planning, pipeline, opportunity prospecting and qualification, demand establishment and generation and Management briefing with a strong background in MSSP. Good Knowledge in Server/Storage/network technologies, Datacenter technologies, Storage technologies, Business Continuity, BYOD, Cloud Computing, Mobility, High Availability and DR technologies. Outstanding Infrastructure Technology design and integration skills including both the technical skills and experience to develop practical solutions as well as ability to engage stakeholders into designing proposals and decisions. IO Discovery and profiling, ADS, attachments up-selling, deal closing, competition dislodge and argument conflicts handling qualifications. Windows
Windows 2000, 2003,2003 R2, 2008 , 2008 R2 ,2012 and 2012 R2 server
Windows 2000 Professional , XP , Vista , 7.0 , 8.0, and Windows 8.1
Windows Azure/Intune Windows Services
Microsoft Servers Active Directory Services DNS , DHCP, ADFS, RMS, and ADCS
PKI and IPSec Infrastructure

3. Omar Ghazal
OG-3
Windows 2008, 2008 R2 and 2012, 2012 R2 roles and Features. Exchange
Exchange 2003, 2007 and 2010/13 Applications
Microsoft System Center 2007, 2012 and 2012 R2 for standalone and Cloud implementation
MS Office Communication Server LCS 2005 , OCS 2007 , OCS 2007 R2 , Lync 2010/2013
Enterprise Voice and Unified Communication Solutions
ISA (2000, 2004 and 2006) server
Microsoft Forefront Family Products “TMG , UAG , FIM, FCS, and FSP ”
SQL 2000, 2008, 2008 R2, 2012, 2012 R2 and SQL 2014
Direct Access and remote access
Disaster Recovery for all Microsoft Services
Working with any 3rd party solution that integrates with MS services
Microsoft Windows Virtualization Hyper-V, App-V, MED-V, VDI, Private, Public and Hybrid clouds VMware
vSphere, ESX, vCenter and vCloud Others
Technical Management, Technical Understanding, Analyzing Information , Informing Others, Staffing, Problem Solving, Data Center Management, Developing Budgets, Coordination, Strategic Planning, and Quality Management
Cloud and Hosted Services
Security and Backup design and strategies
Designing ,assessed, Health Check , and Risk Assessment
Team Management, cost , and Pricing Work
Trainer
Servers Hardware, Storage, Networking , and Security
Business and Operations Frameworks “COBIT, MOF, ITIL…etc.”
Professional Experience Period Company Position
06-2011 until present
Estarta Solutions, KSA
(IT and Infrastructure Manager)
Infrastructure Solutions Architect/ Project Manager
Responsibilities
 Accomplishes IT/Infrastructure staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
 Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
 Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
 Directs technological research by studying organization goals, strategies, practices, and user projects.
 Completes projects by coordinating resources and timetables with user departments and data center.
 Verifies application results by conducting system audits of technologies implemented.

4. Omar Ghazal
OG-4
 Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
 Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
 Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
 Maintains quality service by establishing and enforcing organization standards.
 Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
 Designing, deploying, troubleshooting and reviewing infrastructure solutions (Identity and Security, Messaging, Communication, Virtualization, Datacenter Management, Cloud Computing)
 Advise customers on the procurement, design, installation and upgrade of IT infrastructure systems alongside documenting additional recommendations.
 Demonstrate achievements on major infrastructure projects and provide client references supporting the implemented solutions.
 Contributes to team effort by accomplishing related results as needed
 Solution Preparation/Proposal based on Customers’ Requirements
 Product demonstrations
 Proof of Concept Creation
 Creation of Marketing Documents
 Supporting client visits
 Visiting clients and/or making presentations
 Competitor Analysis and market scanning
 Interfacing with other internal groups
 Sales Support
 Marketing Support
06-2005 to 06- 2011
Estarta Solutions–Amman, Jordan
Senior Infrastructure Engineer
Responsibilities
 Designing, deploying, troubleshooting and reviewing infrastructure solutions (Identity and Security, Messaging, Communication, Virtualization, Datacenter Management, Cloud Computing)
 Advise customers on the procurement, design, installation and upgrade of IT infrastructure systems alongside documenting additional recommendations.
 Deliver Demos, PoCs, Presentations, Architecture and consulting services for Microsoft Infrastructure Technologies specially in terms of Cloud Computing and Unified Communication
 Lay out Prospects, leads and opportunities from Microsoft SSPs, AMs and TAMs to Sales Manager and work regularity to follow up the progress of each and every account sales cycle.
 Prepare proposals, scope of work reports, and other documentation for infrastructure projects and associated efforts.
09-2003 to 01- 2005
United Computer Services, Jordan
IT Technical Support Officer
Responsibilities
 installing and configuring computer hardware operating systems and applications;
 monitoring and maintaining computer systems and networks;
 talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

5. Omar Ghazal
OG-5
 troubleshooting system and network problems and diagnosing and solving hardware or software faults;
 replacing parts as required;
 providing support, including procedural documentation and relevant reports;
 following diagrams and written instructions to repair a fault or set up a system;
 supporting the roll-out of new applications;
 setting up new users' accounts and profiles and dealing with password issues;
 responding within agreed time limits to call-outs;
 working continuously on a task until completion (or referral to third parties, if appropriate);
 prioritizing and managing many open cases at one time;
 rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
 testing and evaluating new technology;
 Conducting electrical safety checks on computer equipment.
Education
Period
University
Major 1999-2003 Applied Science University Amman, Jordan Bachelor of Computer Information System
Certifications and Trainings
MCITP, MCTS, Enterprise Messaging Administrator 2010 , MCTS- Exchange 2010, Enterprise Messaging Administrator 2010 , MCTS- Exchange 2010, MCTS- OCS 2007, MCTS – Exchange 2007, MCSE 2003, MCSA 2003, MCP 2000
Presales Technical Specialist, UC
Languages
Arabic : My mother tongue
English: Excellent verbal and written
References
Upon Request